MyTripReviews 2,629

I purchased a round trip flight through Mytrip and was later notified by Mytrip that the return leg of my trip had been moved from a Sunday to a Monday. I was unable to travel that day but was given the option to cancel the flight through the airline which I did for an almost full refund. When I did not receive a refund back on my card, I contacted the airline. They told me that they had refunded the money to Mytrip. I contacted Mytrip by phone and after 2 hours and 40 minutes they said that there was a $91 cancellation fee, almost half the cost of the flight. They do include in their email receipt, in terms and conditions, that service fees can range from $30 to $140. I understand that if I cancelled for no reason I should be charged a fee, but the fee charged seems completely unreasonable when I had to cancel because the flight was moved to a different day. Spend the time to buy the tickets direct from the airline, Mytrip is a ripoff. Terrible service and ridiculous fees.

Absolute WORSE service for an online agency. I had the displeasure of booking a ticket through their website. After MULTIPLE calls that were hung up on, and a customer service that is deplorable, I would advise anyone ever thinking of booking with them to AVOID IT AT ALL COSTS! I have spent over 2 days trying to speak to an agent, and it seems every time I get a different answer. No one knows what they're talking about, and their "fees" change at the drop of a hat. AWFUL SERVICE! Do not book with them - EVER. Unless it's a guaranteed thing and you don't expect to have any surprises (like covid, or changes)!

Customer survice is niet bereikbaar en je krijg je geld ook niet terug van hun!
Niet bij ze boeken. Dit is wat er met ons is gebeurd:

We hadden een vlucht terug van Tromso (noorwegen) naar Amsterdam al een paar maanden van te voren geboekt via SKyscanner.
Op de dag voordat we terug zouden vliegen kregen we geen boardingpass binnen. We belde naar mytrip en kwamen er dus achter dat onze vlucht was gecanceld.
We moesten bellen met SAS (vlucht maatschappij) die zou ons helpen, hun zeiden dat ze niks voor ons konden doen omdat de vlucht al een paar maand geleden(!) was veranderd naar een dag eerer.
My trip heeft ons hier dus niet over geinfomeerd en wij krijgen mailtjes waarin stond dat de vlucht gewoon door ging.

Vervolgens hebben we hierdoor dus de vlucht terug gemist omdat die door SAS naar een dag eerder was verplaatst.
Om terug te komen naar Nederland hebben we een ticket moeten kopen van 800 euro per persoon.
Toen we belde met Mytrip erkende ze niet dat ze een fout hadden gemaakt, waren niet bereid om te praten over compensatie of omboeken. En werd vervolgens ook nog opgehangen terwijl er nog geen oplossing was.

De enige optie als je met ze belt is of je vlucht cancelen of een refund vragen, elke andere vraag kunnen ze niks mee.

Mytrip's customer service is terrible. What you might save on the booking you will lose during the many hours spent on the phone to their customer service "team".
I would never book with them ever again.

PESIMA AGENCIA. PESIMA ATENCION. Me cancelaron un vuelo internacional que está en medio de toda la ruta comprada. No me quieren hacer cambio de vuelo sin COBRAR. Si cancelan un vuelo, el cambio Tiene que ser gratis e inmediato para el pasajero. Por teléfono me mintieron diciendo que dejaban confirmación del ok para hacer el cambio directamente en la aerolínea (lo que no es posible). LADRONES E IRRESPONSABLES todos

Never book again
Poor customer service.
Can never get flight changes
Waiting for all more than an hour and don't expect any response.

I've been trying to rebook my tickets for 4 months, but they just said up to last, Sunday: we emailed the airline and wait for their reply. Or, we continue to work...
I, either, called or texted them every day but got nothing, as usual...
"We can see that the booking has already been forwarded to the relevant team to check with the airlines. The ticket status is not open, which is why it is taking some time. Please be assured that they are working on your file, and you are doing so will contact you as soon as possible, I asked them to contact you regarding priority.

Or

"We apologize for the delay, and thank you for your patience. We are still reviewing this and will get back to you in 5 minutes"

"Please note that we are unable to verify the details for technical reasons. Our dedicated team will review the details and get back to you shortly."

Then

"I'm really sorry we can't make the changes now and will ask you to wait a little longer. Is there anything else I can help you with today? "

I talk with Qatarairline and Hahnairline, they told me that they do not want to rebook it soon, because they would like to charge you as much as possible.

Update:
Would you like to know what happened at the end:
I called them again and after 4 Months they told me that now you can rebook your Tickets, I ask how much I have to pay, they told me 300 Euro /Per. It is nor funny? The strategy is that, they are waiting until the ticket price rise and then rebooking. As I applied for rebooking four months ago the price was 350, they did not do it, and now is 520, they did it for me in 30 min, really fast, bur with 600 euro for both ticket.
120 +30+150 Dif. + fee+Tax
I bought the 800 euro, 1400 Euro altogether, Would you like to recommend my trip again? They are..., just this.

Charged me $150 USD for the flight that has been cancelled by the airline even though I had cancellation insurance.

DO NOT BOOK WITH THIS COMPANY! This business is fraudulent, the worst customer service, and I pursued for 2 years (23 months) to receive a refund, only to have missing/stolen funds. After opening claims with MyTrip and an unnamed airline, I finally received a note that my refund was approved and would be processed in a few days. I was not able to reconcile to the amount quoted in the email. After reviewing the original amount paid, deducting the communicated fees, and other ineligible ancillary items, there was still a triple digit amount missing. I called to inquire with MyTrip and after I waited an hour for a human, the agent disconnected the line and said oh well maybe the airline took it when I asked them directly for documentation. The refund was manually processed so any amount they could have typed in for this transaction. DO NOT BOOK WITH THIS COMPANY!

If you like listening to elevator music for 2 hours and receiving no help whatsoever, this is the place to book flights

Stay away!

Mytrip is a scam. They stole our money. We booked tickets from them, but then we had to cancel it because of COVID, so we've been trying to reach out to them through calls and emails, but they responded to none. They wouldn't give us a refund, much less they wouldn't even change the ticket so we can at least go on some other date. They took our money, and then ghosted us. Honestly, the worst agency ever. Do yourself a favor and don't trust them with your money. Mytrip and their costumer service is a nightmare.

They are fraud as they steeling people money. They charged us $1600Aud and not picking the phone. My husband arrived at the airport and there was not any ticket under his name and after that I was trying to call them they are not answering my phone and put for long waiting. If they picked my phone then after listening my problem they suddenly cut the phone. Ridiculous people. Please don't trust on them and do not book flight through them. Please stop this website so that they can people fool.

I booked 2 flights with them and when I called about cancelling they checked with the airlines and said I could have an open ticket. A few months later I'm trying to book the flights and they are saying I don't have an open ticket and keep palming me onto different people who I have to wait to call me. They have never called so I call again and it's always the same story. They are completely hopeless and I would NEVER book through them again.

I am so absolutely, deeply revolted at how utterly incompetent everyone working at this agency is. The airline is a scam, customer service is literally nonexistent, and anyone who answers the call is either extremely rude or gives you false information. DO NOT BOOK WITH THEM!
Because of the typo on a passenger name, I have been charged 425$ in fees. I sent in the name change request a month ago, just to receive a very abrupt email a few days before I leave that they are unable to make the change. I am livid. This company deserves to go bankrupt and burn in hell.

I booked a flight with them with a debit card. Three days later they sent me an email reporting the flight as cancelled by the Airline. They offered to contact the airline for me to ask for a refund with a charge of 30€. I contacted the Airline myself and found out (I have written proof) that the ticket for my flight was never purchased by Mytrip.com to begin with. The flight was never cancelled by the airline. When contacting Mytrip.com to ask for a full refund I just received very vague answers (including an offer to apply for a refund again paying the 30€ fee, which I obviously declined, as it's clearly their fault for not purchasing the ticket). It's been almost a month now and I still have no clear answer from them.

They changed my flight date without my consent, and told me I had to pay $45 for their "services". What an awful company. Avoid at all costs. They operate illegally and immorrally.

I bought some flying tickets with them, they change the flight times or the airline... when I contacted them to tell them that the new times didn't suit me, and I would like a refund, they told me that for the refund I would have to pay them half of the price the ticket cost me... I would stay well cleared from booking anything with them, they are a bunch of robbers just after your money... be aware.

Booked a flight from Bangkok to Cebu and flight was cancelled. They are charging me €30 for a refund. How can a company charge for a service that they haven't provided at no fault of my own? I send 5 emails and all were ignored, so called them and the options when you call don't work. If you spam the buttons you eventually get put through but I guess that's because they are getting such a high volume of calls that they can't deal with them, so they have the phone options on a loop. I will never use this company again. Just complete scammers!

100% scam agency. Recently experienced some unpleasant situation when dealing with MyTrip (genuinely surprised why Scascanner is still proposing to buy tickets from them, definity welcome to fraud schemes). When booking one letter in surname turned out misspelled. Btw some airlines allow to use tickets in case of one misspelled letter. MyTrip though charges you at least 90 GBP for that 'without guarantees that the amendments are going to be made at all'. 90 GBP also was the cost of cancelling the tickets and! Attention here! Price of the ticket. Never ever deal with these scammers. Awful unforgettable experience. Please, be cautious, my friend!