MyTripReviews 2,829

We paid 200 euros extra to mytrip for a flexible ticket, and then needed to change our dates, well that was not possible. To start with they did everything in their hands to stop us from exercising that possibility by being super hard to reach. We waited hours several times in the queue of their call center. They didn't respond to emails on time and sometimes even hung up the phone. Eventually after about twelve hours of calling attempts from us, fruitless conversations, unresponded emails and days waiting, we got an answer from them, they came back with an offer that equalled the cost a new single ticket.

Booked flight from Ho Chi Minh to Phuket, i received a booking reference that does not work on any system ( Mytrip / Vietjet). 2 weeks prior to the trip I received and email from Mytrip stating the airline cancelled the flight and I may not be eligible for a refund. I then received a subsequent email 1 week prior to the flight stating that because I cancelled my ticket (which i didn't see above) that I will not received a refund. Today 3 days before the flight i have received another email advising me to prepare for my flight, This is a copy of the first line from the email "With only a few days left before your departure, we are here to make your trip as smooth as possible" If I could rate this company 0 stars that would be too much.
I have since spoken with Vietjet and they advise no flights are actually scheduled for this route until 3rd of June.

I booked my flight ticket through their website along with checked baggage and hand luggage. They sent me a confirmation email and a travel document stating that my ticket included checked baggage. But they didn't send me the e-ticket, so I used the booking number to download the eticket from the airline's homepage. Unfortunately, my ticket does not have checked baggage even though I bought it when I booked my flight ticket. I contacted Mytrip, and they denied why I paid for checked baggage, there is confirmation email but not on my eticket. Then they sent me a link to buy checked baggage and it cost around NZD2800. Do you think I'm crazy if I pay for that? Then I wanted to cancel the ticket and book another with cheaper checked bag add on, the first time they told me the cancellation fee is NZD100 for 1 booking. I said this is not my fault, why am I being charged the cancellation fee. The second time when I called, they told me the cancellation fee is NZD350/ticket. My family has 3 tickets with them, so it will be nearly 1000. I don't accept that workaround, and they said they would response to me in 3 days. Anyway, I will never book through Mytrip again

STAFF IS DOING MONKET BUSINESS, NO HUMANITY. I SINCERELY REQUEST TO SUE THIS COMPANY. I SPENT HOURS AND BURNED MY MID-NIGHT OIL BUT NO USE. THIS IS AN INDIAN WEBSITE AND NEVER BUY ANY TICKETS USING CHEAP INDIAN WEBSITES. MOST OF THE INDIAN WEBSITES FOR ANY PURPOSE HAS BIG RED TAPE, EVEN AFTER 500 YEARS THIS INDIAN MENTALITY WON'T CHANGE. I AM AN INDIAN AND FEEL ASHAMED. THANK GOD I AM IN AMERICA

Terrible customer service who are uneducated and try to scam you. I requested a refund and they tried to claim that it was impossible. Luckily, I knew of the 24 hr regulation within the US and defend myself. Because it was still pending charge, it can be canceled. They then changed their minds. Stating I could only be given a partial refund because of the airline. Then they threatened that I had to decide within the 10 mins; otherwise, I would get nothing. They incorrectly said the airline was charging me a fee but when I checked the airline they said it would be free of charge.

Stay away from this company, I can't communicate with them particularly concerning Refunds no phone

I sure wish I checked out this company prior. How is it even still going.

1st issue my return flights was changed without consent, just told my new flight date 19 days different.

2nd check in wasn't possible in mytrip app. App said checkin at airport, check in cost £55 each. (9 of us)

3rd refund for changed flight has zero hope thanks to poor basically null customer support. Most the calls made were to the same person eating while on the phone.

Refund after 2 months and hours on a phone still not recieved, actually now saying its been made and case closed without listening or viewing proof.

Literally no customer service, no way to call them and get a refund even tho we paid the extra for the insurance. Never buying from this company ever again, It's a SCAM!

We tried to book tickets from Switzerland to Poland and while paying the site crashed. We did not receive the tickets, nor a confirmation email nor got the money deducted from our credit card. We waited 3 days to receive something, but we did not receive anything and the money was not deducted. So we tried to buy the tickets again. This time it worked and we received everything and the money got deducted. But 3 days later the money got deducted for the first time we tried to buy the tickets, so we got charged twice but only received tickets once. I have been calling the service desk, but they hung up on me.
My flight is Thursday and I expect a refund for the first 'tickets' we never received.

I booked a 2 month trip back to the UK from New Zealand, for a family visit and to attend a wedding.
Two weeks before my flight date, one if the 6 flights necessary to make the journey was cancelled, meaning that my entire trip was cancelled.
Please bear in mind that I had already arranged to move out of my apartment the day before I fly.
I was offered three options, two of which were clearly nonsense.
Re-book, take an open ticket to the value of each flight with each airline, or take a refund.
I called up their customer support line and sat on hold for 50 minutes before finally speaking to a guy called Vijay.
He explained that there were zero alternative flights available (not true, I had already done my research), offered no time frame or any assurance of a refund and added that the open tickets would not be an option for me.
Vijay sounded worn out, his words were rushed and short fused, like he'd already said this stuff a good few times today and was tired of angry people calling up and taking it out on him personally.
I wasn't going to be 'that guy' so I remained calm and polite and requested a transcript of the conversation be sent to me via email.
I suffered the same as many many other reviewers, $2500 taken from me, flights cancelled, no guarantee of refund, no indication of how long the refund would take, no meaningful apology at all, just a generic email which did not answer any of my questions, additional fees for customer service that should be free as standard customer service.
I am extremely suspicious given the quantity of these types of review, what if MyTrip.com know that this is likely going to happen to most of their clients but allow it to happen anyway, purely to make money from holding your flight money, charging you fees and selling you non-refundable add ons during the booking process.
Seems like they sell more tickets than they buy and don't care about the consequences of cancelling people's travel plans. They need to be held accountable for this and all of you clients should get every cent back from these scammers.
I'm disgusted by the lack of customer service, the nonexistent compensation system, the substandard notification and remittance system - I came here to see what other people's experience has been and it appears to be a high percentage of clients have had the same experience as myself.
How do we go about actually doing something about this? Surely in these numbers we can make our voices heard and bring MyTrip.com to justice?
Is their a regulatory body within the booking agent industry that we can report this to? How can we get our money back and be sure to actually protect people from falling into the same trap?
I for one will continue to make noise until I get my money back, we should all do the same and use the power of our numbers to make a difference.

I have had an awful experience. I strongly suggest you save yourself hassle - and don't use MyTrip but book direct with the airline.

For me - something went wrong. I caught COVID. The Covid guarantee means nothing at all in my experience. I have spent about 6 hours on the phone to MyTrip - most of that on hold - and had minimal information each time.

First, my flight was rescheduled to the following day - -and MyTrip ONLY sent an email to inform me of this which read - "Information about your trip" with a link! They are lucky I clicked, as otherwise I would have gone to the airport a day early!

Second, my new COVID test came back positive - so I had to change the flight into a voucher to use later. MyTrip were completely unhelpful - asking me to communicate with the airline directly. The airline I had booked with All Nippon Airways - told me that MyTrip had changed my carrier to United Airlines, which meant I was phoning two airlines and one travel agent... each pointed the finger at each other!

Later ANA wanted me to pay an amount for 'changing' my ticket that was 12/13ths of the cost of buying a whole new ticket. So much for a COVID guarantee! I refuse on principle.

Now I am chasing a refund for the second, unused ticket. My Trip are not offering any information at all about:
- what amount the refund will be
- whether there will indeed be a refund - apparently this is not guaranteed and is up to the airline(!)
- any timelines for when I can expect to hear.

That is despite me paying them as a travel agent. Please avoid and do not use... I wish I had.

Travel agents are supposed to make things easier. My Trip:
- have extremely poor communication
- blame airlines and do not take accountability
- have a terrible customer service helpline - on one call I waited 80 minutes without an answer
- customer service agents obviously underpaid - not friendly, sympathetic or proactively helpful
- guarantees mean nothing, and they do not seem to take the customers perspective at all

I book a flight and did a mistake, try to cancel flight, after booking in 5min by the way! This $#*! company try to make money over me, but it's always after booking you have 24 hours for having a full return! They try got 50 euros for cancellation or changing! Never have any deal with them!

Please stay away as far as you can!
Please stay away. Otherwise if you want to waste your time and money than be my guest. I have been trying to get my refund which I was entitled to. It has been 18 months and I still haven't received my refund.
Every time I call they say they are processing. I contacted the airline. The airline company said that my refund was given in February 2021. And I do not know why "mytrip" is stealing and still have kept my refund and are refusing to give me.

They hide your airline rights from you. I received an email after trying to reach them for a month, that my ticket is not refundable. When I double-checked with the airline company I learned that my ticket is actually refundable! They would like to keep the money to themselves and give you directly false information to steal your money.

Plus, the so-called call service just does not answer your phone. This means that you cannot inform them that you need to change the flight before the take-off! This results as a " no-show" to your flight, therefore you can't get a refund.

It's a scam.

Canceled flights then they charge you to refund! Sounds like a chargeback dispute now! Would never use them again!

TERRIBLE SERVICE! NEVER AGAIN! I attempted to buy the flight and when I was processing the payment, I got a notice that there was an error with the payment. I tried again and I got the notice that there was an error with the payment AGAIN!

I hence gave up and proceeded with buying the flight from elsewhere. However, when I checked my email, I realised that mytrip had actually processed the payment after all! I now have paid for two tickets of the same flight. I tried calling their '24 hour service' right after i received the email (16:37). They left me on the line for 57 minutes and then the line fell. I tried again at about 18:30. This time they left me on the line for 24 minutes. I managed to get through the following morning only to be told that i should have contacted them immediately and that now its not possible to cancel booking. They didnt even offer to refund their commission. Finally they asked me for the proof of the payment problem notice which unfortunately I didnt take a screen shot of. Never ever again mytrip! TERRIBLE SERVICE!

They are a scam never use them i arrived in the airport with all luggage paid for and i was told that it was not on my booking then i called my trip for a refund an they said they will give that was the last i heard i have not seen a penny back they are a scam

The confirmation I recieved was one day earlier than the flight I actually booked. The "refund" guarantee was actually a voucher which I did not recieve. For customer "service" I waited over an hour with "quick response" package which I regrettably paid for. Stay well away from this fraudulent site

By far the WORST customer experience I've ever had. Have had to make SEVERAL calls after being hung up on. Flight was cancelled due to operational issues, airline mentioned they refunded the 3rd party (My Trip) on 4/13. I called (My Trip) to get the money back and they told me there was a $71.00 charge to REFUND ME MY MONEY! Not only did my flight get cancelled, I had to purchase another flight, I wont get my money owed to me back. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!

Purchased a flight and insurance through mytrip and was given an open ticket to use within the year. Tried for weeks to reschedule the trip, I've been hung up on multiple times while on hold, or they claim to put in the new ticket and say they will contact me back and never do. This is a complete scam, I am now having to take legal action to get my money back.