MyTrip

TERRIBLE SERVICE! NEVER AGAIN! I attempted to buy the flight and when I was processing the payment, I got a notice that there was an error with the payment. I tried again and I got the notice that there was an error with the payment AGAIN!

I hence gave up and proceeded with buying the flight from elsewhere. However, when I checked my email, I realised that mytrip had actually processed the payment after all! I now have paid for two tickets of the same flight. I tried calling their '24 hour service' right after i received the email (16:37). They left me on the line for 57 minutes and then the line fell. I tried again at about 18:30. This time they left me on the line for 24 minutes. I managed to get through the following morning only to be told that i should have contacted them immediately and that now its not possible to cancel booking. They didnt even offer to refund their commission. Finally they asked me for the proof of the payment problem notice which unfortunately I didnt take a screen shot of. Never ever again mytrip! TERRIBLE SERVICE!

If I could I give this company negative million stars I would!
They are the worse. My flight was cancelled by the airline and then the airline offered 6.45am flight rather premium 11.30am so I told Mytrip right away that the flight offered does not work for me but they could not be bothered to advise the airline and wanted to charge me for the voluntary change because the flight is under 5hour difference to the original. My Trip quoted me price "difference" which cost more as buying new ticket plus changing fee, it worked better for me simply buy new tickets. Contacted airline and they said that they would offer 11.30am flight but the travel agent has to request it. My Trip obviously will not request the airline because they want to make money out if me by forcing to pay or take a flight which does not work at ALL for me. Seriously avoid this company at all costs. Use Trip.com which is usually similar in pricing but offers excellent customer service. My Trip ignores emails, I spent hours talking to them on the phone, these are cruel people who doesn't give a and just pass between their colleagues to "wear you down". Every time I dealt with them had problems, so save yourself and avoid them like a plague.

I have booked a ticket through the Mytrip website. I first asked for a refund and my emails were ignored then I called and after being on hold for a long time I was told that in total I should pay approximately $400, so I said I'll get back to you. I called later to refund and I was told that the ticket was not refundable and the person who told me that it costs me $400 to refund made a mistake. However I was told that I can change the destination and it would cost approx $800. Then again after calling back I was told that the person who spoke to me made a mistake and I cannot change the destination I can only change the date. Each of these calls takes 50mins at least. I then called again only to change the dates and have been told after being on hold for a long time that they cannot get the fare for a change and I have to call later, after a long discussion I was told that the airline fee is over $1000 for changing the date of my outbound flight without providing a breakdown of the fees, in total the calls took me more than four hours and I was never able to have an answer.
They just ruined my holiday.

Abandoned-Marooned by MyTrip
Abandoned-Marooned by MyTrip. Beware!
The first sector of our 3 RUN-MRU-JNB-CPT (Ref MHUKVB) was cancelled by the massive Cyclone on Reunion Island. The two pertinent carriers MK and SA, confirmed that only MyTrip could rebook the $1,100 worth of tickets. After 2 hours of wriggling and excuses, they refused to rebook us quoting "airline rules" having taken our money and leaving us marooned. We old, not rich and have had to purchase new tickets. It's absolutely disgraceful and we caution anyone booking with this booking agent. Is there an ombudsman who can help us retrieve the cost of our tickets? Shame on MyTrip.

DO NOT USE THEM

I purchased a flexible ticket and when I tried to change it, I talked to 10 different representatives. Some of them were giggling on something and hanged up on me, others just simply hanged up, they put me on hold for 30 minutes at a time and then hanged up. They are not even aware of their own policy, they tried to get me to purchase another ticket on top of the 780$ I paid for the previous one. One of the customer service rep put me on hold on purpose when she realized she already talked to me for 1 hour. One of them I heard constantly messaging someone on whatsapp and put me on hold after a while for 40 min.
Some of them said I have technical issues and talk to the airline, because they cant make any changes - while the airline clearly stated since I bought through a third party I cant change it with them only with the travel angency. After 6 hours and 10 reps I gave up...
Overall even though I purchased the ticket flexible, they refused to change it for me, and I had to fly when I just got out of the hospital all bruised up otherwise I would have lost the ticket.
I advise anyone to stay as far as possible from them
I honest

I can not say this enough, DO NOT USE THIS COMPANY. Horrible customer service, doesn't honor their own policies, etc.
We were originally traveling to 2 different locations but one of the countries is not allowing any tourists, regardless of vaccine status, into the country. I was asking to reschedule our flight because of this but the representative kept saying he couldn't do this even though we purchased their flexible seat insurance. When I asked to speak to another representative because I felt like he was not understanding what I was asking to do, the rep said that wasn't in their policy and hung up on me without any additional information. I ended up calling back 4 times and each time was told that they couldn't make changes because of the airline. I am currently working with the airline to make the changes to my flight and they are able to make all the changes we have requested. This is no way to run a business. I feel as though the company is trying get scam me.

If I could give it 0 stars I would.

Hello everyone, make sure you DO NOT MAKE ANY BUSINESS WITH MYTRIP.COM. Dey will sell you absolutely fake air ticket, then next day you will recieve email stating that you already made changes with the airline and they are sorry for any inconvenience BUT neither Air line or YOU know nothing about it. They never send you on paper confirmation about cancelation, so you didn't have a proof for disputes dept. of your bank only they. Will tell you on the phone that airline cancelled you 15 hours after buying air ticket then later they offer you reimbersment with service charge 50-100 dol. But since they are crooks you could wait for this money for ever. Instead I contacted Sunwing airline fraud dept. and they send me proof of not having any booking from MyTrip and this week I, am getting all the money back ALWAYS check reviews or book directly with the airline ok.

$#*! this website, we booked for only 690$ but they charged us 1000$!
If you read this, Can we gather us complainant so that can file a complain to this fck MyTrip.

Avoid them by any means! If tickets are cancelled or changed no obligated refund and no lawful help to reebook.

Rootcause that lot of people are falling to Mytrip.com trap is because their services are offered through Skyscanner, eDreams, Momondo and others.

These sites should stop promoting Scam mytrip.com offers. Otherwise they are also are acomplishes in daily mytrip.com crimely activitivies.

Skysanner is Skyscammer
Momondo is Scammomdo
EDreams is Scammers dream

After recieving an email that my flight had been cancelled i contacted the agentcy. They hung up on my 3 times before i finally spoke with someone. I would need to pay 81 euros for changing flights eventhough it was not my fault my flight got cancelled and from my 2nd flight times did not `match. ARE YOU KIDDING ME! Thats over 10% of what I already paid for all 3 flighttckets together.

I tried contacting air canada and they told me that it was a disgrace and I should never book with this company again. (NO KIDDING!) Air canada has tried to help but since all administration before departure has to been done by the booking agent there was nothing they could do.

Mytrip even told me since the booking is so far away it is highly possible flight times will change again. When I asked if i needed to pay an extra fee if that happened she anwsered with YES.

NEVER, EVER book with this company

By far the WORST customer experience I've ever had. Have had to make SEVERAL calls after being hung up on. Flight was cancelled due to operational issues, airline mentioned they refunded the 3rd party (My Trip) on 4/13. I called (My Trip) to get the money back and they told me there was a $71.00 charge to REFUND ME MY MONEY! Not only did my flight get cancelled, I had to purchase another flight, I wont get my money owed to me back. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!

My trip is scammer
New updateI sent massive emails to this scammers who scam British customers from grace?
My last e mail today 27 April 2022 waiting for my refund
How many e mail I will send to get my money Nile Air refunded you from 26 March!
Why you not paid my money yet? 

The only answer I got from My Trip

—————————————————-
Hi Hany,

Thank you for contacting us regarding your refund.

Please be advised we are receiving an increased number of requests, and the refund process may take longer than usual. Kindly note that other factors, such as obtaining the funds from the airline, may impact your waiting time as well as the outcome of your refund.
Due to these circumstances, we are unable to provide an exact refund timeline, but rest assured that we will do everything we can to resolve your request as soon as possible.
We will send written confirmation via email once your refund has been processed. Please wait for this message before contacting us regarding this issue again, as it may affect your place in the queue.

For the most up-to-date status on your refund, click Link My Bookings.

Thank you for your continued patience and understanding.

Kind regards,
Amit P

Logo My Trip

Till today I have not received my refund
My trip is scammer

It's easy to book and all, problems begin when you want to make changes to your itinerary. There is no option to do it online, they advise you to call them and one of the numbers available is working the other one appears to be invalid. Once you're in the queue they make you wait for hours with a recorded message saying '' you can contact us by email''. Where's the email? I would but there's no email address to be found now is there? You really have to be persistent and lose a few hours to get through to them.

Since the experience I've described above, it's been getting worse. I was informed by the airline that my flights were cancelled and that I was entitled to a refund however I would have to contact the agency as everything was paid through them. Fair enough. Found the patience to call and wait for hours and hours to speak to a representative. The answer has been the same for the past few days - we can't refund you due to airline policy. I call the airline and they tell me that I AM eligible for a refund and the agency just has to formalize the request and make the refund. The agency's representative keeps on saying they have no permission from the airline and therefore no refund will be issued. This is outrageous and will be reported through the appropriate channels. I've also been forced to speak to my bank and claim a chargeback on the grounds they're fraudulent and I've shared all useful correspondence to make that happen.
I would advise booking directly with the airline as the price difference is not worth the hassle.

Extremely unserious company.
Unreliable partner.
Cheats on rebooking prices.
They cancel the prices they have confirmed and accepted and increase the price by 100% 1 day before departure

Booked a flight through mytrip. Flight was cancelled by the airline 7. 15. 21. Requested a rebook immediately and paid the ridiculous $30 rebooking fee 7. 15. 21. For weeks the flight was not rebooked. I spent over 20 hours trying to call and see why this wasn't booked. Each time I was told the company needed to call the airline to rebook and would do so and confirm my booking in 48 hours. NEVER HAPPENED. The week of 8. 9. 21 the US customer service number wouldn't even ring. They finally emailed 8. 16. 21 and said SURPISE they couldn't rebook. Thankfully I had already rebooked on my own. No surprise at all they wouldn't refund the rebooking fee they in no way earned. Disputed the charge with my credit card. NEVER USE THIS COMPANY.

The worse customer service they, no one answer your phone call the LiveChat isn't working I wanted to change my flight dates no response then after two months of trying the answer was to go to the Airlines to do it I went to the Airlines sent me back the Airlines can not change it as I booked from a 3rd party.
No refund No response

Please Please Don't use it this company is awful

Customer service is the worst! They are all Indian and just hangs up on you when they say they cant help you. They cant cancel a ticket, they cant refund or anything. They just say there is nothing they can do and hang up. NO money back and NO help. THEY JUST TAKE YOUR MONEY AND JUST SAY THEY CANNOT HELP. STAY FAAAAAAR AWAY FROM THEM. THEY ARE FRAUDS.
They use a Norwegian phone number, but you end up in India! And they lie about where they are based and what their names are. I called back multiple times and the same person said different names and he even admitted it! This is bull$#*! and they should be taken away from the momondo website