James O.

Booked a flight from Bangkok to Cebu and flight was cancelled. They are charging me €30 for a refund. How can a company charge for a service that they haven't provided at no fault of my own? I send 5 emails and all were ignored, so called them and the options when you call don't work. If you spam the buttons you eventually get put through but I guess that's because they are getting such a high volume of calls that they can't deal with them, so they have the phone options on a loop. I will never use this company again. Just complete scammers!

The customer service is shocking. They restricted my account after I tried to pay with my new bank card. The wanted the first 6 digits and last 4 digits of the card. I used my Revolut card, so I sent this in as requested. They replied 10 days later to say they would also want a copy of a second card. If it was about security I would understand but why would they require a second card? They surely could have restricted my account to the one card I had provided. It is definitely in breach of GDPR. They also sent me an email containing 12 digits of my card. I'll take it they don't purge or encrypt their data which is really reassuring.