MyTrip

Completely fraud agency. No one answers your phones and emails—horrible services. I couldn't get my money back after six months while the airline canceled the flight without prior notice.

My flight was cancelled over 5 months ago due to covid-19... after several phone calls still nothing has been done, still no refund and it seams like noone really cares... my advice-AVOID!

TOTAL SCAM - NO CUSTOMER SERVICE
Interstate trip had to be cancelled due to lockdown. We paid extra "Cancellation Protection". After 90 minutes on hold an operator said no refunds are available but offered flight credits with the airline. The next day they sent an email saying the request for cancellation could not be honoured! They tried to place blame on the airline. Today I called again and spent 4 HOURS on hold. Talked to someone after 90 minutes who put me on hold for ANOTHER 2.5 HOURS> Then I suddenly got cut off. Trying again now. Have never used this "company" before and will definitely NEVER USE THEM AGAIN. Have contacted the ACCC and awaiting advice.

Any residents around the San Jose CA area please join me at court if you have had bad experience as well, lets make our voices heard! I highly discourage buying tickets through this company, they are liars, burglars, and a big scam. They have no customer service, the phone number listed by their company is fake. My mother's flight takes off in SJ to LAX then the final stop is in Armenia. But, my mother was late to her local flight so she then bought a new ticket to LAX where she could continue her original flight. However when she arrived to the LAX airport she was told that her original round trip ticket has been sold to someone else and she was forced to buy a ticket 2x the original price. Keep in mind my mother is an elderly women who does not speak very well English and she was forced to spend the night in the airport until her newly purchased flight was ready. PLEASE DO NOT PURCHASE FROM THIS COMPANY!
Contact me through here or Facebook Thank You!

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Aleceia Blount
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Aleceia Blount
1 review
1 star: Bad
An hour ago
Use a reputable site no this one!
Don't use this company. They do not understand customer service by American standards. I made a mistake with my booking. Some how the departure city and arrival city were reversed. I noticed it immediately and wasn't able to change it. So since I have 24 hours I didn't think it was a huge deal. I didn't purchase any of the services that they had before checking out and there are many. If they were reputable they would have did a courtesy refund and then told me to be more careful in the future but they wanted to charge me $60 to cancel $107. Ticket purchase. I told her (the representative) don't do anything. I will contact the bank. I contacted my bank and fixed it so that the payment would be declined the charges. I received an email stating my refund was processed. After I told her not to do anything. I believe this company is actually in India not in California at all. They don't abide by our laws and should not be permitted to misrepresent themselves as a US company. Don't book with them. Spend 10 dollars more and use a reputable website like booking.com or

I paid for 4* but room was disaster due to bathroom fitting was falling shower holder toilet roll holder bin was jammed and dirty and worst part is no exhaust fan in bathroom In room the drawer handle was worn out Basically this is old tired hotel and very over priced Charges for two adults hidden under with 1 child and 1 adult fare and taxes gst etc Worst part they charged me extra money for water bottle in buffet breakfast There weren't up front charges
My serious advice go for any other hotel or see everything then pay..

Booked a flight in March. Called a few weeks later because I needed to make a name correction. They do not have a live person that you can talk to or even an automated setup to make changes, so I emailed them. Over a month later, no response. I had to contact Skyscanner to get them to get a rep from Mytrip.com to even respond to me. The rep from Mytrip said:

"We would like to apologise for the delay of handling your request.
Please note that passengers who have not purchased a support package are entitled to a Standard Support Priority.
Standard support priority means that your request will be processed according to its urgency and always after the requests of the customers departing within the next 48 hours are processed.
Such information is also available on our website.
However, please be informed that your request has been assigned to an agent and you will be receiving a response to your request shortly.
We remain at your disposal for any further queries that you might have."

So because I didn't pay an extra $35, you won't respond to me for a month, but you will wait until 2 days before my flight to do anything about it? This is THE WORST service that I have ever experienced EVER.

STAY AWAY from this company. I beg you to never give them any of your time or money.

Absolute WORSE service for an online agency. I had the displeasure of booking a ticket through their website. After MULTIPLE calls that were hung up on, and a customer service that is deplorable, I would advise anyone ever thinking of booking with them to AVOID IT AT ALL COSTS! I have spent over 2 days trying to speak to an agent, and it seems every time I get a different answer. No one knows what they're talking about, and their "fees" change at the drop of a hat. AWFUL SERVICE! Do not book with them - EVER. Unless it's a guaranteed thing and you don't expect to have any surprises (like covid, or changes)!

Worst company I've ever dealt with.

Paid 44 GBP for luggage EACH for 3 flights - Email received on day of the flight to say they have not been able to book my luggage and that I need to contact the airline. Contacted the Airline and booked my luggage over the phone in minutes with no problem - Had to pay 60 CAD for each flight, total 180 CAD out of pocket.

Have been chasing a refund since returning home over 2 months ago - Keep telling me it's been processed and to contact my bank yet nothing has been received.

Useless customer service, uncontactable via email. Absolute scam of a website - AVOID AT ALL COSTS AND TELL OTHERS NOT TO USE THEM.

My flight was canceled. But i am still waiting to get my back for a long time. Unfortunately this website always say the same lies and they are not interested in you. NEVER GET A TICKET ON THIS WEBSITE. OTHERWISE YOUR MONEY IS STOLEN.
Exactly this company must be closed.

Avoid them for your favour they are scammers what they do
They take your money pay the airlines from their account
When flight cancelled the airlines refund them not you
Then here where the dilemma starts
You need over a year to get your money and you would be happy when the cut it up

Wait them 16 months and the kept £30 from the total amount that I have paid

On Jul 6,2021 I bought a flight Manaus - Sao Paulo - Frankfurt for Jul 10,2021.
At airport Manaus I couldn't embark as my flight was not in LATAM system.
I contacted MyTrip with reply after 2 weeks, stating I have to contact the airline.
The airline stated that there was no flight reservation for me.

Unfortunately, you can't give 0 stars. This company is a total disaster.
If an airline cancels a flight, you have the right to a full refund under European law, but you have to read the fine print first: For the refunding service, MyTrip charges at least 30 euros per passenger. Furthermore, any additional services are not refundable.
And the best thing is that you have to spend 2 hours on the hotline of an Indian call centre and understand Inglish. Otherwise, you can also enter a message on the website, of which you will not receive a copy, and it will be processed at some point and you will be hanging in the air for so long.
The online chat offered on the website closes again immediately because there are too many requests. You are supposed to try again later. That's what real customer service looks like!
Oh yes: The cancellation guarantee that is often sold is absolutely useless: read the terms and conditions beforehand. Only a voucher for 90% of the pure flight price is refunded - all additional services such as insurance, seat reservations, additional luggage (!) are LOST. The voucher is only valid for one year and only for flight services.
So: It is better to book flights directly with the organising airline. Saves a lot of time, money and hassle!