MyTrip

I have booked two-way tickets from Europe. Due to COVID, airlines canceled the flights. I have been trying to reach them via telephone (I have tried from different countries as well), no response. The only mode of response is through email, which takes forever to deliver a reply. It's been more than 4 months, recently i have received a link to pay handling charges to initiate a refund. This is crazy that it dawned to them after 4 months that I have to pay money to proceed further. The experience with them is daunting, I am looking for ways to press charges or other kind. Such a stress to get our hard earned money! Never recommend to anyone.

Paid extra for a flexible ticket and when I tried to change it they said I couldn't that they had to make a new one, which I could have done myself. They charged me for a new ticket plus the$120 for the "flexible". I asked for the records of the call and haven't received anything. This is going to the small tribunal claims!

The company showed that a round trip ticket from Manila to Austin would be $1,241 per person. I entered all the information for 2 passengers and the credit card information. It then told me that the price on the ticket had gone up by $220 and would I accept it. Instead of saying no, I made the mistake of accepting the price change. I immediately called the company to cancel the flights. Even though one can cancel flights at no charge for a 24 hour period they charged me $45 a person, or $90, for administrative fee for the cancellation. HORRIBLE COMPANY!

This is by far the worst customer service i've ever recieved. I tried to be understanding regarding the whole situation but when it's been nearly 3 weeks and my flight is closing it, I am not even able to do anything, even now as I try and go to the seperate sites of the flights, my booking couldn't be found and yet I have not gotten any return of my money nor a reply from the customer service regarding this manner.

If you ever plan on traveling, I would strongly recommend you to stay as far away from mytrip as possible.

After 22 hours from booking haven't received a confirmation nor a refund. Scammers!
My flight is in less than 24h and they told to wait up to 72h for confirmation but their policy is up to 12 h. Stay away

This company is an absolute fraud. I cancelled my flight immediately after booking it (they advetised that it was leaving from Toronto when it was actually leaving from Kitchener, two hours away). The airline gave me my refund almost immediately, but it went to this company, who are claiming they never received it from the airline. I've phoned 6 different times now, I've asked to speak to a manager and they tell you they will call you back in 24 - 28 hours but they never actually call and if they do it's at like 1am when you are obviously not going to answer. This company is an absolute scam avoid at all costs.

Right after my wedding I booked accidentally a ticket on my maiden surname. I send them a certification of my marriage and they said the changing of my name is in progress. That's 2 months ago. Since than I called several times and they told me it's still in progress. Tomorrow is the flight and today I called again and they told me it's not possible to change the name. Now I don't know if they will let me flight tomorrow with a different name... I really feel fooled.

I was trying to book my trip, always they put a price once you process it. All of a sudden a message comes telling you the price has increased! Of course it is a scam as I tried to to book from another browser... same thing happens

I booked a flight with Mytrip and after 5 minutes they sent me a message that my flight was cancelled and they promised to pay me back in 5 days. I was furious and scared at the same time that I won't receive my money back but they stuck to their promise and paid me back my money in 3 days, every cent. I read only bad reviews about this website but they did me good

I wish I checked the reviews prior to booking!
They false advertise the weight of the luggage.The only option available when booking via mytrip was 68 kg for the luggage. When I checked the booking with the airline it was booked for a 40 lb luggage for a much lower price. The airline's maximum amount is 45 Kg.
I asked to be refunded the difference and was told that they cannot do that and my inquiry will be escalated to a team. No resolution after calling 3 times and no time frame as to when it will be.
Also, if you buy a flexible ticket be aware that the flexible ticket is from mytrip not the airline and they will charge you anyway if you change your trip dates.

Mytrip has the prices some euro lower than some other agencies on line but the customer care exists only formally.
It is completely inconsistent.
In addition to that in case you are very lucky and you can get a refund they charge you a fee of 50/60 €.
I asked the refund of 2 tickets because I got the Covid but i got only some useless standard pre-printed answerd
Better to stay away from this company!
Alex

AVOID.Made the mistake of buying an airline ticket form this scam site. Showed up to airport and airline said you don't have a ticket. Showed them the confirmation email and they you don;t have a ticket. Both the mytrip.com and airline refusing to return my money. Its not a refund, but rather a return that I have been trying to get now for 3 weeks.

I have inquired a number of times about a refund for a cancelled flight. On the same day, a flight through the same carrier was cancelled although this booked directly through Japan Airlines. I received a refund for this flight within days of requesting one, however, 4 months and multiple requests since the cancelled flight from Tokyo and Sydney I am yet to even hear any progress on the status of this refund. I am simply asked to wait. This is not the service I expected when booking with MyTrip.

Mytrip is a scam. They stole our money. We booked tickets from them, but then we had to cancel it because of COVID, so we've been trying to reach out to them through calls and emails, but they responded to none. They wouldn't give us a refund, much less they wouldn't even change the ticket so we can at least go on some other date. They took our money, and then ghosted us. Honestly, the worst agency ever. Do yourself a favor and don't trust them with your money. Mytrip and their costumer service is a nightmare.

However, as soon as you need to do anything else, such as something as mundane as add and pay for check-in luggage, this websites throws you back into the stone age: You cannot see up front how much it will cost, you first have to fill out a form, then it will take a day or more before they email you back, then they expect you to pay through the link they send within 15 minutes or your request gets canceled, then you have to call them, and then you again have to pay through some email immediately, and even then you still don't get the baggage added immediately.

With other online travel agency, this would take only a couple of clicks, you'd be able to do all of this in one visit to their site, and the whole process takes only minutes. With mytrip.com instead, the whole process takes DAYS and lots of back and forth between the website, email and phone calls. Not good.

Airline changed my travel schedule and after 4 times each 1 hours staying on the que for support contact, Mytrip charged me extra 30 euros though I bought my ticket flexible from the first. They reserved another ticket for me but didn't confirmed it with airline and the second ticket canceled by airline again. They didn't even informed me about my second flight cancelation. For the third time I had no choice to book a flight other than a longer connection. The support is awful. The worst possible agent.