MyTrip

Very bad company. My flight was cancelled without even knowing. One week before the flight they sent an email saying that the flight was cancelled and that they don't have any alternatives. I called and asked for refund than they decided to give me 3€ as a refund!
Wt*! You can beter go and buy your child an ice cream with this 3€. Very bad company and service. I don't recommend it to anyone.

I booked a flight and accidentally there was a typo- literal typo. Within 5 minutes i called to change it- they tried to charge me $45 + and then when i cancelled it bc their customer service was horrible they also charged me $45. Every airline has a free cancellation policy of 24 h- it hadn't even been 30 mins. Ridiculous. Next time i am booking directly on the website- a 3rd party is supposed to help make the experience easier, not complicate it and then charge you extra.

Endless customer service, created to be a loop you can never get an answer from. Lost 1000 Euros because of a cancelled flight (without any alternative proposed) I could never get a refund from. Please run as far as you can.

We bought air tickets for a China Eastern flight. When trying to manage the trip on the China Eastern website we are required to provide a China Eastern 15-digits ticket number which was not provided with the booking confirmation. We called back. The agent answered the phone gave us a China Eastern number in India and told us to call. We are in the US and bought the tickets in the US from Mytrip.com in the US. We are traveling to Hong Kong having nothing to do with India. China Eastern should have a customer service number in the US. I explained to the agent more than once. She didn't seem to listen. I had to ask for the China Eastern ticket numbers again and again before she provided the numbers which she should give me upon my first asking. This is very poor customer service and this agent needs to be trained way more before being put on the phone to answer calls.

Disgusting service, deceive customers, do not respond to requests, do not follow elementary laws.
I ordered a ticket with the ability to change dates. I paid extra for this service.
When it was necessary to change the date for a month, I was refused under the pretext "We have problems with network"!
I spent more than 4 hours to get through to them!

Husband in hospital and they kept me on the phone for 2 whole hours. Took 50 mins to answer in the first place and then speak for 30 seconds and on hold for 10-15 mins. Asked for £1950 to move a £450 flight to next month then refused to cancel asking me to call lufthansa, which I did... then lufthansa tells me to call them back as they are well aware that they have to call the agency line to request a refund or alter the ticket in any way, also confirming that the ticket is partially refundable and that they should never have asked me to contact lufthansa. So basically set up to scam any refunds at all. Asked lufthansa to blacklist them.

They decline to issue a refund for one of my flights and continue to tell me to go back to the airline for my refund. The are just awful. They will take your money away and you can kiss good bye to it. Never use them for anything.

I booked my flights for my birthday through Skyscanner, as they were the cheapest. After booking I googled Mytrip and the proceeded to freak out at people writing I had been scammed.
Nothing was further from the truth. I called customer service to confirm my flight. Booked in without trouble. And my flight went ahead with no dramas. I went with no additional extras that they charge for and everything went without a hitch.
I do recommend Mytrip. Just read what you are buying (baggage etc). The reviews seem to be fear monger if from people who made errors when booking, then expected others to fix it.

More than 6 months ago I requested a refund for my tickets, because my flight was cancelled.
I have contacted airline company and found out that they refunded my money to My Trip in March 2022. About 1000 $.
I have been waiting for my refund and any updates for more than 6 months. My trip received my money, but decided not to tell me anything and did not refund it.
My trip has been using my money for 6 months and hidden that fact. They keep saying that Currently they are facing a massive workload due to the current situation, and they are unable to give me the exact time for the refund.
This is 100% scam.

I went thru Kayak to purchase a flight for my Mom to San Francisco so she could be with my Dad who was in the hospital and just diagnosed with stage 4 cancer. I purchased flight with travel insurance. The my trip website changed the flight a day earlier then what i entered. When my mom got to the airport, the ticket was invalid because it was the wrong day. Had to pay direct thru airline for another ticket. When I contacted My trip, I was outsourced to Indian speaking male who kept quoting different policies as to why I was not entitled to a refund. The guy then proceeded to tell me that my Mom's return flight was no longer valid since she missed the first leg of the trip. Total Bull $#*!. Which I told him it was as I cussed him out completely. I contacted the airline direct, and the flight was still valid. Screw My Trips and they can go to hell. Hopefully someone close this company as the frauds they are.

Been charged for rebooking change that it turns out today - after weeks of chasing - could NEVER BE MADE because no change is allowed by airline.

They've done nothing to help fix their mistakes and misinformation.

They spam you with useless emails from disconnected chats to cover themselves as if that's service, but the actual important feedback is sent to spam folder and never mentioned, until now.

Unaware of this feedback.I'm told I need to rebook.dozens of chats and 25+ people call queue, 45 min calls … on hold, disconnected, transferred back and forth dozens of times … I've been chasing them for weeks to find solution …just to be told the Airline does NOT allow any rebooking on this flight.

Never booking through your company ever again
Appalling service. Worst booking experience ever.

Charges for extra bags but doesnt provide it on all the flights. Expect to pay extra somewhere in your journey and expect to be treated like an idiot. Lies about your baggage trying to scam you to pay so you could get a backpack to the plane.

If you think you will be informed about visa or something crucial - absolutely not.

Customer support puts you on hold for 15min when they cannot answer your question and replies with vague randomness.

0/10 - worst experience in my life

Terrible!

Booked a flight and paid 2 times the airline price for baggage. I kept checking the airline site for my booked bag but it never showed up.

I called MyTrip twice (50 minutes each time) and they assured me the bag would get booked.

I called the day before my flight and they said to not worry as it would be booked 8 hours prior to departure.

Showed up at the airport and no checked bag paid for so I had to pay the (high) price at the kiosk.

Afyter the flight I called MyTrip 2 times (again 50 minutes on hold) and sent 2 emails to support but no way to get a refund.

Pay the extra $30 with another agency as save yourself the hassle!

I searched for a flight with them from Toronto. When booking, it said departure from Toronto. After booking, it said departure is Kitchener (2+ hours away). I then called and they don't help out as their phone lines are inexistent. It says there are 25+ people before you on the line but nobody actually picks up so it is a scam. Will be filing a complaint with Consumer Protection Ontario.

When I received the confirmation email of my booking with the travel dates, I realized that my return date was incorrect. I called the airline directly and they had to cancel the flight since it was booked as a one way and was within the 24 timeframe. The airline refunded the return flight back to MyTrip to issue back to me. When I called MyTrip to follow up on the refund, they informed me that there is a $114.00 handling fee on all cancellations and changes regardless of it being done within the 24 hour time. This is completely unacceptable and I will never book through a third party site ever again. They did offer the possibility of waiving the fee if I emailed their customer service center. After 3 months of waiting, 3 follow up emails, I received two auto replies stating that their cancellation fee applies because of all the work they have to do to cancel the flight, that was already cancelled by the airline directly. This company is a joke.

Horrible customer service. Would not recommend to anyone.
Have called multiple times, been on hold for hours each time. Call always gets dropped and no one calls back. The second time I called, person said they couldn't rebook my flight time because airline website was down. I was promised a call back and/or email and have not received either. I paid additional money for flexible flight so that no one helps me rebook. I asked for a phone number to file complaint and was told there was only an email, which I confirmed twice. After emailing, I received a "Address Not Found