MyTrip

They take your money cancel your flight then refuse to give you your money back. They charged me 100 pounds extra for flexible booking insurance They cancelled my flight and 1 year later I am still owed 700 pounds

I cancelled my Booking within 24 hours 2 weeks ago. I still cannot get any money back. I call their Customer DISservice every day. It's useless! The same answer: the airline didn't refund. But they canelled the ticket long time ago and I have the proof. There is NO email, only the phone. They don't even listen to you, the same cnned response every dy, no action.
NEVER use myTrip.com You will be very SORRY like I am.

I booked an air ticket via mytrip from Athens to Stockholm but I cancelled one hour after booking it. The agent at mytrip chat confirmed that I cancelled my flight and that I'l get a refund. I saved the conversation. However I never received the refund and they told me that I never cancelled! I'll talk to a lawyer because they try to steal money. Please stay away!

Booked flights to Faroes islands and added extra to get My e-tickets. Now it's was only a few pound, that's not my problem. The problems are I wrote a review about the manipulative extras and got a reply from trip, this took me deeper into other people's reviews. Wow wow wow They are shocking, as is My trips replies.

They try to bully you, they did me and said I wasn't a customer. They even sent me a message saying not everyone has a bad experience. That's right, but on another review site over 50% of people reviewing have had a total nightmare. Some people have been waiting months on refunds, others can't seem to make contact. Their replies are arrogant and prideful. They need investigated, if I knew how to go about it I would start the ball rolling. It only cost me a few pounds in cash, but it's not about the money for me, it's that the more I read about them, the more recasting reviews here about people being totally shafted and abused.

I was contacted by my trip.com regarding tickets i purchased of them for saudi airlines the connecting flights was canceled which they told me that's good of them but then they demanded £2500 for changing the connecting flight same airline which I refused to pay that much then they demanded £1250 which i refused they said the saudi airlines are charging that not us then I decided to contact saudi airlines direct they were very polite and sorted it in 5 minutes no charge at all charge at all so the agents in my trip.com are con artist liars beware it the last time I would use them

Use at your own risk.

Booked a flight for 17:45pm. At check-in with the airline it shows 05:45 which I can't make! Went straight to MyTrip website to check itinerary - still showed 17:45.

Phoned this useless company, got put through to someone who told me an email had been sent out with the new time - if they did, it wasn't received. I asked them why they wouldn't have updated the time shown in my booking on the website, apparently they don't do that because the airline changed the time!

I got cut off. Called back, got cut off again. Sounds like the call centre is in India with all the noise in the background.

This company is absolutely awful. They owe me £98, I paid for baggage both ways of my flight & the day before my flight it wouldn't show up when trying to check in. I was on to customer service the lady was not helpful & also hung up. I then had to pay additional costs for my baggage so that was £170, when arriving back into England, I contacted my trip, they are based in New Delhi so you'll have no luck with that. The person said baggage is non refundable even tho the fault was at this company! They are absolutely horrendous, never EVER booked with this company again, scamming fraudsters!

It gets advertised as "worry-free", but you have to call their customer service which is a painful experience. If you want to rebook your booking, the fare will be massively different, despite the same flight is available on the desired date even with a cheaper price.
I feel scammed.

They list each checked baggage fee is $50 when placing the order, but jacked it up to $100 per baggage when checked out.
Call customer service and gave me a well rehearsed answer. Customer service rep refused to let me talk to a supervisor

They hide your airline rights from you. I received an email after trying to reach them for a month, that my ticket is not refundable. When I double-checked with the airline company I learned that my ticket is actually refundable! They would like to keep the money to themselves and give you directly false information to steal your money.

Plus, the so-called call service just does not answer your phone. This means that you cannot inform them that you need to change the flight before the take-off! This results as a " no-show" to your flight, therefore you can't get a refund.

It's a scam.

I was charged into my credit card 850 usd and never received flight booking details. Once I entered my CC details, the page went wrong and never received the email. That was two weeks ago. I sent several different emails and no response. I spoke with two persons and no response. They said the finance team is analyzing this, but I already have the charge in my cc. This is a SCAM.

Made booking last year Dublin to Joburg. Selected option with stop over time of a couple of hours in Heathrow each way. Confirmation came back with 11hr stop-over going out and 6 hr and airport change coming back.
Contacted Mytrip and they wanted a couple of hundred pounds to change. Asked them for copy of computer booking record showing me what I had selected. They sent me back a copy of the record of the confirmation email, not what I had booked. Complaint went on for months and eventually they said it was my fault as their computer doesn't make mistakes. Very poor communication and only responded when I made a comment in trustpilot.
Totally useless outfit not fit for purpose and should be investigated.

Warning! Don't book at Mytrip,

I am waiting for 10 months on a refund because the flight was cancelled by the flight company TAP.
TAP has payed the refund to Mytrip but Mytrip does not pay me. They keep the money them selves. Mytrip is hard to reach and full of excuses.

I will contact a District Judge to make a claim. I will inform people how to act.

Booking VJWYTE / Kerkhof

Rated 0 out of 5 stars
Mytrip.com rate is negative zero
Mytrip.com rate is negative zero, due to my terrible bad experience with this company. After 6 months of waiting for my refund with Doctor certificate and bought a cancellation insurance, just now
May 5th 2023 received from Mytrip.com that due to my doctor certificate not received within 5 working days by Mytrip, Mytrip cannot refund my more than AU$2000 plus money. I notify Mytrip approx. 1 month before my departure with Doctor certificate as they ask me, I am not sure if they received it more than 5 days or not but I bought an insurance if I cancel my trip, I received a confirmation November 2022 that Mytrip accepted the cancellation. My France trip will be Dec 22,2022 and I am sure that they already sold my cancelled ticket to someone else as it's Christmas.
I am terribly disappointed with this company so any of you who wanted to buy from this company never ever buy from Mytrip ever...

What I wrote to them after using their site:
What the hell do you think you are doing?
I tried to booked a ticket VIA your website several times and it didn't work. I went a head and booked the ticket VIA a different website, and over 12 hours later I get a confirmation that you booked a ticket for me too using my credit card! You have no right to do that!
I demand immediate cancelation and refund, Including a fair compensation for an unacceptable behavior.
I am a US and Canadian citizen, and if you don't do that immediately I will soo your $#*! so that you will be ban from operating in these countries.

Disgusting service, making people wait on hold for hours telling BS that they cannot find the reason for the cancellation of the tickets (the flight was cancelled by the airline) and that they cannot even send a confirmation email or anything else! They are not on FB or Instagram, obviously hiding from customers like me and you. AWFUL AWFUL AWFUL! Some very dishonest people running this company. I know it will come back to them sooner or later.

They are a scam never use them i arrived in the airport with all luggage paid for and i was told that it was not on my booking then i called my trip for a refund an they said they will give that was the last i heard i have not seen a penny back they are a scam