MyTrip

MyTrip: This company might be a fraudulent company. I would advise you do not use this website. They sold us flights that did not exist. In other words, one books the flight, checks in on-line and gets to the airport and the flight does not exist.
Their call center bounced me around for 20 mins and then said I was a " no show" for the flight. There was no flight - we were at the airport and there was no flight.

This is the worst experience booking travel I've ever had in my life. I tried to book flights to Italy for Easter - at the final page the website told me my payment did not go through and to try again.

I then rebooked the tickets with RyanAir (who were cheaper anyway, once you took into account cabin bag fees). Later, I found an email confirmation from MyTrip in my junk folder - they had booked the ticket after all. I called My Trip to ask for a refund - they refused. I explained that the booking was due to a technical error on their website, and they still refused.

I've now been chasing this for weeks and am no closer to any help. The cost of tickets was less than £150 - you'd think they'd be able to refund their customers for this amount when the problem is their own glitchy website. Terrible customer service, terrible prices. Avoid.

After paying for 3 flight tickets, we realized that one ticket should be changed. It took hours of phone calls with their Sweden based customer service to agree on the flight change. Certainly they asked for additional money for the change. A few weeks before the trip I checked the airline site: it turned out that the re-booked flight didn't exist any more. We asked for money back from mytrip (intentionally with small letters). They didn't pay back the rebooking fee, neither the original flight ticket.
I started chageback process at my bank, after 2 months, the result was that I still didn't get back my (stolen) money. NEVER use mytrip. I will also contact Skyscanner to remove them from their travel agent's list (they probably won't.)

I booked the flights and paid extra for fully refundable ticket. When I cancelled the ticket, they took many expensive international calls and emails to process the cancellation and on cancellation, they deducted Eur 600 from fully refundable tickets. Now I call them on how the refund is calculated or email for the calculation and I receive no reply. They are one of the cheat companies up there in the world. Do let me know if I can get a legal recourse to this company.

This company is absolutely rubbish. We purchased a ticket via this agency and the airline cancelled our flights. We received an email from this agency that we won't be able to fly as we planned. As per the email, I called the customer service and I wasn't given any rebook option. I was told that they can only request airline to refund. It's been 2 months, no refund was processed. Tried to call again and need to wait for hours to get them. The point is we purchased tickets from you and you didn't deliver the service for whatever the reason so you need to refund customers money. They have breached the consumer law. I've requested the bank to deal with them now.
We will never use this company again for flights. Avoid guys if you can.

Worst Agency & Customer Services I have ever encountered online. Have sent numerous emails requesting either refund, voucher or change of flight as my flight was cancelled due to COVID-19. They closed my case as they said I did not respond with the 60day period. Yet I have responded more than a dozen time since the first email and all within 30 days. Even called them and was left on hold for over an hour & a quarter, ended up hanging up. No Refund, voucher or change of flight received to date so basically lost my money. Will never ever use them again.

It provides the worst customer service. It will be better they should not provide. In my opinion, there should be a negative ranking option for this type of company. They are not providing service for one star too. Worst Service
Don't book any thing by this site.

Both a ticket for a price and I click to purchase it was another price. I called immediately to report the issue so I could cancel took almost the whole day for them to answer the phone without any solution. I'm still waiting for my cash refund.

Stay away, we found this site through skyscanner which is a reputable site I have been using for years without any issues, I didn't think they would recommend a total scam. MyTrip is nothing but a scam, we paid for our tickets, and never got a confirmation order number or comfirmation email or the tickets. Ever. But they did make sure to take our money right away. Tried calling them multiple times and there was 0 help. Please avoid this site at all cost. I do not know why they aren't shut down yet. If I could I would give it below 0 stars.

I was trying to book a flight from Crete to Athens and when I was trying to pay I got a message something went wrong try again later so I did but then I was double booked so tried to cancel one of the flights and they still charged me $90 cancelation fees!
They platform was not working properly and I still have to pay for cancellation fees!
Terrible customer service. I could not even talk to a superior. They kept repeating the same thing you have to pay! Avoid My Trip website at all cost!

I hope with my actual flight everything will go well as I am already worried after reading all the bad reviews.

What really disappoints me, is that the actual price shown on the website hasnt been the one which got charged in the end. Their has been an additonal 8$ charged for credit card which hasnt been shown before purchase.

Also the fact that they overwhelm you with so many options during booking process through additional costs as food & seat decision, insurances and also it costs if you decide to let them send you flight details via SMS. Its a joke and in the end its very likely that you have to pay the same price as whom you would have, if booked directly with the airline.

Cant recommend.
Mytrip should show all costs before purchase

Purchased a simple ticket from a Canadian city to an American one with full flexibilty. The "flexible" ticket does not actually mean you can change anything on the reservation and despite contacting customer service on chat (they do not have a working phone line or a customer service email per my chat agent) nothing was resolved. All money for our flight was lost and while we have connected with our credit card company to report this one as a fraudulant service provider we have yet to land on a resolution. Its truly a shame that companies like this one are able to exist in this day and age and with the reviews I've now seen.
*scam
*fraud

I booked a flight from Amsterdam to Johannesburg with a 2 hour stop in Cairo. Everything fine... until they changed my flight. A 14-hour stop in Cairo, which is already ridiculous but if I wanted to change that flight, I had to pay 30 without garantees. Another 2 weeks later, they changed the flight again. Now they told me to wait for 3 days in Cairo. Obviously I disagreed with their decision so I called. It's because EgyptAir cancelled the flights, according to them. "Well okay but at least give me a refund and I will book myself a new flight"... This is when the mess started.
It's been 8 weeks now and 20 phone calls further. They are still saying they have requested the cancellation but can't promise me anything. Oh actually, they promised to call me back in 48 hours but this was one week ago and I haven't heard since.
Please take my advise and never ever book with Mytrip.com

They take your money cancel your flight then refuse to give you your money back. They charged me 100 pounds extra for flexible booking insurance They cancelled my flight and 1 year later I am still owed 700 pounds

I cancelled my Booking within 24 hours 2 weeks ago. I still cannot get any money back. I call their Customer DISservice every day. It's useless! The same answer: the airline didn't refund. But they canelled the ticket long time ago and I have the proof. There is NO email, only the phone. They don't even listen to you, the same cnned response every dy, no action.
NEVER use myTrip.com You will be very SORRY like I am.