MyTrip

Please do not fall for the cheap ticket rates. These guys are absolute pain in the A** when it comes to customer care service or even getting in touch with them. I have been waiting for a refund for over a month now and they have no intention of processing it any sooner as I understood from my conversation with two different customer care agents after relentless hours of struggle to contact them over the phone.
Book your ticket directly from the airline website and always avoid such middle agents.

Edit: 16/07/2024 - It's been over 6 months since requesting for the refund and till now nothing happened. Lost the hope of getting my money back from these guys.

Booked tickets to rome.airlines changed times after booking. Mytrip said we could get refund...booked new tickets. 3 weeks later received email from mytrip saying no refund would be given due to minor change. Don't listen to anything they say. Very unprofessional and run by non travel agents... just a front for ticket sales with no customer service. I am out $1000

I am really hoping that unlike me, you got here before giving these people any money. The booking is a complete mess. Is has duplicated flight references that don't exist, information missing, flights that change and get cancelled without notice by anyone.

The customer support is somewhere in India and takes one hour or more to get someone to actually answer. Whoever answers is more interested in getting off the call as fast as possible and fight you or deflect than anything else.

Shame on me for trusting Skyscanner's recommendations, shame on Skyscanner for not verifying who they are recommended. Shame on Mytrip for being completely incompetent at best, and most likely just malicious.

Avoid at all costs. No customer service whatsoever. I have been trying to make a simple flight booking change. 2 weeks and 5 emails later, still no response. And the phone number they provide is inactive. Disgusting service.

Called and was put on hold for 3 hours yesterday and 1 hour today, nobody picks up - just waiting music.
I have paid 166 GBP for a booking that i have revived zero confirmation of. Flight is soon and the booking/payment was made more than 2 weeks ago.
Do not trust this company.

Mytrip cancelled my 3000 euro reservation two days before the flight saying it will take 3-5 working days to give the money back, from a no-reply email. They recommended buying tickets directly at the airline, which is much more expensive (especially without those 3000 euros in my account).

I was refused boarding for no legal reason, and MyTrip have been useless in supporting my refund claim. I have spent hours on the phone and writing emails, when it is their responsibility - absolutely furious - lost 600 dollars because of unprofessional staff at Tehran airport. Come on, MyTrip, this is what you're here for - step up!

I found a ticket price through Kayak, that was $12 cheaper than what I found. Yes, I got lured in by mytrip. I went ahead and bought it, money was withdrawn, even got notified by the bank. But then at the end it said, "your ticket will be emailed within 1 hour to three days". Here I am, four days later with no ticket, no emails, no reservation. NOTHING. It's fraud, stay away. Trust only known sites, not worth the trouble!
***WATCH FOR***an email saying that the booking was not completed after the purchase was over. I also verified with the airline no reservation or known record of my ticket.

They changed my travel itinerary an left me without a working connection. Basically my only choice was to cancel my reservation and request a refund. We ae over 3 months and I am still waiting almost $3000 for my refund. Nobody cares when you call. They have no answers. They keep saying they are waiting for the airline but that is not true because i talked to the airline. They simply steal your money. DO NOT USE THEM. There is plenty of other travel engines with similar deals that will respond to situations like this

Booked a flight from Bangkok to Cebu and flight was cancelled. They are charging me €30 for a refund. How can a company charge for a service that they haven't provided at no fault of my own? I send 5 emails and all were ignored, so called them and the options when you call don't work. If you spam the buttons you eventually get put through but I guess that's because they are getting such a high volume of calls that they can't deal with them, so they have the phone options on a loop. I will never use this company again. Just complete scammers!

While we booked a flight ticket with mytrip, and even after a month we are trying to run behind them for getting our refund back. Haven't seen a terrible service than this company ever in my life. Never booking again. Would not recommend to anyone ever.

Absolutely disgusting agency, a real scam. I booked to Hannover and had to cancel because of a medical emergency. Two months passed before making a partial refund! They took $71 as ‘handling fees' to cancel the ticket plus extra charges. I tried to call them many times, but no one ever picks up the phone! This is a scam agency and I'm surprised that it's listed on Skyscanner! Shame on you guys!

They could not even find a solution for my ticket flight, they just told me they were going to send me an email and they didn't do anything helpful at all. Very bad service, last time I am ever booking with them, it's such a shame they still working on because just reading at the reviews no one is happy with this agency at all. I will try to make my complaint as many times as needed.

I spent over 3 hours on the phone including a call to grease there head office and it actually got worst. No one really speaks good English and the call agents need a lot more training as they don't know the basics of call handing and are very rude! I normally only leave good reviews when possible as I even know people love to Moan. I just don't want anyone to go thought what I have and it's been the most stressful holiday booking EVER! I have even attached screen shots of the calls they was that long!

While booking a ticket the baggage allowance information was given as 2 checked bags. But 1 day before the flight departure, while check-in we realized that we had only 1 checked bag. I followed up with mytrip nearly 10 times but of no avail. Never book any flight from this very shady website with a customer service which is a big joke!

We had to buy tickets from the airline to prevent being stranded after buying trip through Mytrip.
We did chat with Mytrip customer service but they could only give us the booking numbers we already had from original email. It was the Phu Quoc to Ho Chi Minh flight that was affected. No help what so ever.
See proof of purchase below