MyTrip

While booking a ticket the baggage allowance information was given as 2 checked bags. But 1 day before the flight departure, while check-in we realized that we had only 1 checked bag. I followed up with mytrip nearly 10 times but of no avail. Never book any flight from this very shady website with a customer service which is a big joke!

We had to buy tickets from the airline to prevent being stranded after buying trip through Mytrip.
We did chat with Mytrip customer service but they could only give us the booking numbers we already had from original email. It was the Phu Quoc to Ho Chi Minh flight that was affected. No help what so ever.
See proof of purchase below

This company has made my travel experience a living hell. They booked me for a flight that did not even exist, which caused me to miss my next connecting flight. This made my whole trip void, because you need to be at your connecting flight to carry onwards. After HOURS on the phone with them, multiple disconnects, (nobody speaks fluent English, you will 100% be dealing with a foreigner and language barriers) they told me there is nothing they can do because it's the airlines fault. I ended up buying another ticket to my destination because they were unwilling to accommodate me for their mistake. I'm lucky I booked this on a credit card and can dispute the charges. This company is an absolute joke. If you value your money and your time, DO NOT book through this travel agency. You will regret it.

Oh My God, so disappointed with this company. Paid extra for a worry free travel and refund experience but guess what, still waiting for a refund after 11 months and the rep had the gut to tell me to call the airline myself if I am not happy with the waiting time. Still can't believe that! Don't buy anything from them, worst agency ever!

First of all, they don't show you a summary of your purchase before payment. Only after purchase, did I encounter different additional options charged which I did not select. I immediately contact customer support and they said that the system "tracks every click" for legal purposes and insisted I made the selection. Refused to change it as the terms are "non-refundable". Buy from them at your own risk. It may not be the cheaper option after all.

Absolutely disgusting. Due to government guidelines flights were not permitted to portugal for non residents. Yet if you cancel they sent email saying that i have confirmed cancellation and do not get refund. If i dont cancel and clam back through credit card they say you just missed your flight. And the customer service is s**t. £800 down the drain.

I booked a flight with mytrip bound to Philippines last July 2020. Still up to now, i havent received any refund at all! It has almost been 2 years now. Ive tried calling customer service but it is designed not to answer people. Their customer service is useless. Emailing them with concerns will also take days before they answer. DO NOT EVER get bookings with them again! They give very bad service and very long delays with refunds.

I don't know how My trip is still actively misleading Customers on online booking.
This people (My Trip) know how we search online for cheapest possible flight. Once you find the best and cheapest price online they "GOT YOU ". There is 100% guarantee that the price wont be the same, it will change mysteriously and you will end up paying much more than even booking directly from Airline. All they need is your card details and you will see the fallacious drama. I have also attached screenshot shot $323 online price and $361 charged price. I am taking this to fair trade hoping to teach them a lesson.

Never, ever book using myTrip.com, they STOLE my money without hesitation. I have been trying to request a refund for more than two months and it's a nightmare, they either will tell you that they can't do anything (which is FALSE) or just ignore your emails.

Be careful, these scammers have tons of bad reviews across the internet and now I am suffering the consequences because of not reading them before booking. Don't make the same mistake.

Don't buy flight ticket from this website. I have booked flight ticket with flexible Option. But it is useless not all use full. You are not allowed to change date of the flight. When you contact customer care they will add some additional amount then ask you to do pay 10 times extra. Beware before you buy tickets from this website please check reviews then go ahead

I accidentally made a mistake and booked a trip twice. They are trying to charge me 144.00 to cancel the mistake! Such bs! I don't have a bunch of extra funds lying around just to throw away. Never use them again!

This agency is a total scam. I booked my tickets weeks ago, they never booked my return flight. When you tell them there is a problem, they told it was transferred to support team. For some reason they take your money but don't book your tickets. If you don't wanna get surprised before your flight, make sure to check through airlines website otherwise your ticket is nor guarantee. I can say what they do might be a fraud, I escalated to my bank to take action on this non-thrust worthy travel agency

You system booked leaving from the wrong airport and I'm having trouble having it corrected.

I bought a one way ticket and need to change the date I have been phoning for the last 4 days but could not get in contact with my trip. They take your money and don't show any support for customers abroad. Will never use my trip again total waste of time and not to mention all the stress they have caused me.

Keep away. You will see that mytrip does not have a complaints system. That is not surprising given the likelihood it would be overwhelmed by complaints. It would strongly appear they have algorithms over calls, resulting in eventual cutting off your calls. I talked to several staff who talked about being put through to the 'Schedule Department' to manage a transfer of a ticket and despite saying this, over several attempted calls, this did not actually happen.