From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
Never book through mytrip.com! It's been six days since my flight was cancelled, which should have left three days from now. Mytrip.com has been handling the case' since thursday but so far they don't seem to be very good in their job to book flights since I still don't have one.
Changes made to travell plans are beeing ignored. All they do is sending an email that the changes will be taken care of shortly. The phone center is a nightmare. Totally useless uninformed staff. Cant recommend mytrip at all.
I booked a flight from Amsterdam to Johannesburg with a 2 hour stop in Cairo. Everything fine... until they changed my flight. A 14-hour stop in Cairo, which is already ridiculous but if I wanted to change that flight, I had to pay 30 without garantees. Another 2 weeks later, they changed the flight again. Now they told me to wait for 3 days in Cairo. Obviously I disagreed with their decision so I called. It's because EgyptAir cancelled the flights, according to them. "Well okay but at least give me a refund and I will book myself a new flight"... This is when the mess started.
It's been 8 weeks now and 20 phone calls further. They are still saying they have requested the cancellation but can't promise me anything. Oh actually, they promised to call me back in 48 hours but this was one week ago and I haven't heard since.
Please take my advise and never ever book with Mytrip.com
My trip booked us too Copenhagen from Reykjavik, via Frankfurt and Munich.
We where so lucky flying Lufthansa on all our 4 flights. Just great, and the best price
This is the WORST and MOST DISHONEST service, or lack thereof, I have ever experienced. Their work hours are almost impossible to reconcile and they DO NOT ANDWER. My family went to the airport and was forced to change the reservation because the site failed to warn us that a visa was required for TRANSIT. The problem was, the airline said they could not alter or refund a trip made by third parties. NOW WHAT? This company will not respond and my family is stuck. DO NOT TRUST THESE PEOPLE WITH YOUR MONEY!
They'll take your money and no ticket. There no customer service, just people answering the phone that can't help.
Please don't book with this horrific company. Cheats, liars and thieves. Awful awful company and they never get back to you.
I asked a change "name passenger", they did after few many weeks, lots of email and calls, and they did wrong! They are slow and do not respond. I will never book through their platform again.
AWFUL - will never use again!
So called 'customer service' is dreadful - booked us flights that made it almost impossible to connect between flights (then they blamed the airlines) Our luggage didn't arrive and we missed the 1st day of our friends wedding as we had no clothes to wear and had to wait at the apartment for the bags to arrive. Almost 4 weeks later we are still trying to get matters sorted. AWFUL. WILL NEVER USE AGAIN. Trying to get a refund for seats we pre-booked but were not available when we arrived on board.
Terrible customer service. I got stuck in NY without a return flight and this company did nothing. I had to contact my family in Europe and they solved the problem with the airline. I have asked them several times to help me, but they always referred me to the airline, which I couldn't contact via phone (when I called several times from NY I heard nothing) and they didn't reply to my email. Their service was useless.
They took the money from my bank account and they didnt provide me with the ticket, after 5email with no reply I relised that mytrip. Com is a big scam
Don't book a ticket flight with this fraud company, they don't even care. I don't give them even 00 star, if you want to get stressed then book a ticket with mytrip.com
Please forward this message to all your contact and friends on social media, is a time now for the scam agency to vanish... Ill never stop until I see them gone...
Thank you
Paid for reserved the seats, but was a fraud; no reservations was made and you can choose your seats from free when doing the check-in with your company
We booked our flights through mytrip.com but soon after that this travel agency sent us a message saying that our flights have changed. They gave us a return flight which was impossible to catch giving us only 5 minutes time to catch the connecting flight. When we contacted the travel agency they just blamed the airline about it and said that they could change the flights but we would have pay for them 27 each for that. Excuse me; they gave us a flight that we have to change anyway and we are forced to pay for that when there was another one like an hour later, allowing us to catch it; instead they give us one that forces us to pay them more money, therefore trying to extort us. The airline said that they are happy to change our flights for free because it was their mistake but they couldn't do that 'cause it was booked through the travel agency. The airline told us to contact mytrip and tell them to contact the airline so they can negotiate together and mytrip could make that change for free. When we contacted mytrip again their response was the same that they told us to contact the airline directly. Mytrip just kept on blaming the airline like that company wouldn't have anything to do with our whole reservation and only wanted more money and if we won't pay them, they can't do anything. Mytrip has their only customer service in England so those phone calls cost me a lot and they are also very slow at answering to any inquiries via e-mail or Facebook. After finally getting our flights sorted out with the airline (explaining how we just kept being told to go to the other party, and told the airline how mytrip was trying to extort us), they agreed to help. Mytrip finally answered to my first e-mail which I sent them about 3 months ago. And this was just 5 days before our flight, which we booked 16 weeks before our trip, I will definitely never use this travel agency again and I highly recommend other travellers to stay away from mytrip, it's a scam.
I receive a message saying there has been a price increase which meant I had to pay an extra $60 so I agreed and continued, but when checking again a few minutes later it is allowing me to go through the process for the original cheaper price right through to payment. I feel I have been conned! Called customer support and receive any help.
I booked a flight using MyTrip.com and had major difficulties with their website. I attempted to opt out of certain things and their site wouldnt let me. Before I knew it I had a non refundable $100 seat selection fee (I opted out several times!)I also could not appropriately enter my email address and my name! I had to jump through a bunch of hoops just to get my details correct but was told nothing can be done with the seat fee. Sounds like entrapment to me! Best to use any other site!
Big Scam dont nealive them, they just steal money and never answer.
Tried to call them 20 times, they never answer. My flight date is comming closer and i dont know what to do.
Paid extra for flexibility.
No tickets for part of journey had to buy out of pocket or be stuck. Then tried to change travel date as per contract. No they said I already changed my dates! Absolute lie. Sent me jibberish email. I will be reporting on my credit card. Outright scam.
I have booked my flight from Jeddah to Mumbai on 12june2018, now I want to extend it and chasing them for past 15 days.on every mail I am getting a response shortly our executive will contact you and still now I am dropping ail to them daily. If my dates are crossed who is going to pay for it. Over phone to customer care they are saying shortly our executive will contact you. And directly also they don't have any option to change or cancel itinerary from their website. Total fraudster they are. Plz plz plz avoid making any kind of booking through them.
They just want to extract more money.
They have deliberately messed with my itinerary so that they can try to extract more money from me, the flights now don't connect properly and the entire trip has had to be cancelled, I read somewhere that the EU is investigating their dodgy practices!
We bought tickets for Cape Verde island hoping, oh how nice and exciting. Now months later they email us and say the flights are cancelled, which is not true I spoke the the airline, and that we should pay 70 pounds to get new advice. When asked about the money for the cancelled flights... I'm so *******@XZz@. Fff mad I could spit blood.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members