Overview
MyTrip has a rating of 2.8 stars from 2,242 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyTrip most frequently mention customer service, return flight and credit card. MyTrip ranks 11th among Travel Agency sites.
Change price last minute --very annoying. Cannot tell whether it's a trick to make the customer pay more at the last minute due to sunk cost as they spend so much time clicking through "no" for the nonsense add-on services.
Please I need help for name missing one letter to the last name
Estoy sumamente satisfecho, puesto que la gestión resulto verdaderamente muy buena y se resolvió de manera rápida y eficiente.
I was happy to choose my own seats. Got to see the prices on them. Made my choice. Move forward with it.
Easy to book no hidden charges and very efficient - very happy
Good price, the booking was confirmed in minutes, they also give airline reference which is important
Muy amigable la reserva de mi pasaje, facil la seleccion de las opciones aereas, facilidad en el pago,
It was one of the worst services that I have received.
I bought three flight tickets and the first one was rescheduled by the airline; then the next two flights must be changed due to time conflict. Only 5 days was left to my flight so I have to changed them quickly.
I have contacted them via phone to change my flight. After long time waiting time, one agent registered my case. I waited for several hours, no action. Then again I called them; after long hours, another agent answered me and I had to explained the case again and he promised me to resolve it urgently. Again, I waited for 4 hours without receiving any actions, I called it again, another agent answered me. When I asked the due date to resolve the case, the agent told me, it might be friday and they do not work on saturday and sunday. My flight is on monday morning. I complaint and she said it is an internal procedure and out of their control as a mediator because they have to wait for airline to response them. I argued with them for half an hour without finding any solution. Then I decided to contact airlines directly and less than half an hour the two airlines rescheduled my flight.
Again I contacted mytrip, this time through online chat, to inform them that I have rescheduled them myself to avoid duplication. Again i wait for 45 min for the agent's reply. I explained the case, she said I had to connect me to another department, wait another 45 min for second agent's reply, again i had to explain. She said it is not under her responsibility and connect me to another department. The same story.
The case that can be solved in half an hour, takes about almost 1 day of my time.
If I did not directly change my flight through airline, probably all my trip plan will be destroyed.
Never go with them
Booking flight no problems problem with asking for review when you ask need more input to send review than when you book ticket. Experience spoilt
Mi compra fue un proceso el cual me permitió obtener un buen precio después hacer la compra fácilmente y antes de una hora tener la confirmación. Por lo tanto fue para mi una buena experriencia con mytrip y si alguien me pregunta lo podre recomendar gracias a mi experiencia.
Due to the weather condition, The airline canceled the flight. Mytrip take two months poses to find my ticket but it's still not the whole amount 2 month. Didn't refund my upgrade fee and extra luggage fee.
The website shows low price when searching but charge extra for everything and by the end of booking it say that your order is not available at this price and charge additional fees again. I will not book with them any more.
I bought an air ticket from this web in May, 2024, since my schedule changed, i had to cancel the ticket. I contacted the customer service for several times, they could not give me the correct info on how to cancel the ticket and how much money can i get refunded.
Since i had to cancel it no matter what, i did. However, i only got 60% of my money back.
I will not book with them anymore due to lack of good customer service and charge too much to cancel/change schedule.
The only problem is that I cannot change the currency; it's only in dollars. Please add an option to change the currency.
Price is not what it started at. It just keeps going up and up. It's a very long process to check out.
It took us five times to get this same tickets booked. We were forced to start over each time. The good news is the information was saved. But it is a long process to decline all the various extra fees.
I wish my trip do account for everyone who used it always. Like that all information is save and no need to put every small information every time we book ticket., Like a member ship number and we can always order in this.
Super quick and easy, only lost a star because they tried to sell me SO many add-ons, but I'm confident I got the best price anyway through their service so it was worth it. Will be using again
Fast and easy to find tickets for my next trip.
I have used My trip the last 6 month and is very pleased with the service.
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- Sugar Land, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members