MyTriathlon

Swim goggles still hadn't arrived or had any word from them for 3 weeks after paying for the order, I then emailed to ask the order status/ whereabouts and 2-3 weeks later still no reply! So 5 weeks after placing the order I phoned and was given a sarcastic 'apology' and told they MIGHT receive the order from the supplier at the end of the week so I should just keep waiting. I get the distinct impression that ignoring orders and follow up emails/communications is just the norm for this lot! Unreal.

This bunch have a hiring business called mywetsuithire. I rented a wetsuit for a specific event and paid extra for guaranteed delivery. 2 days before the event it had not arrived so I had to rent from another site at extra cost. They admitted it was their fault but no apology. When I tried to cancel, these guys charged me full whack for the full rental period, even after I returned the wetsuit to them unused! They have ignored my complaints and refuse to communicate further. #rippedoff

Absolutely shocking.
I have found deal on Orca brand as a package for wetsuit, trisuit and belt with clear price on website showing that product has been reduced.
Spoke to someone in contact center about sizing, exchange and he explained everything properly (only good part of it unfortunately).
I have then within few minutes after placed a order feeling great about it.
Minutes after confirmation email another one came thru stating that my order has been cancelled?!
Rang back to find out that pricing on website is wrong?!?
Money been taken from my account and I need to wait for refund which may take a week (great i am £177 down for a week)
I have then found another deal with 3 items in but for Zone3 brand but before placing a order I called them to confirm the price and guess what... bee told price is wrong on all of them.
This is absolutely shocking, how can you advertise items with wrong price on it. When I asked about simply getting product which I paid for as is not my fault pricing was wrong the answer was NO and I was offer package for £100 more?!?!
Makes me wonder how many more prices are wrong, so future customers of MyTraithlon call them before you purchase anything.
Simply shocking and not good enough for me.

I bought an ex rental websuit for £140 from these people and wasn't happy with it. It was extremely shabby with a hole in and didn't fit, so I returned it straight away. The law (Consumer Contracts Regulations) states you have a minimum of fourteen days to do this, and that companies cannot deduct money from your refund for restocking fees etc. They have a maximum of 14 days to refund you. Remember this!

I got an acknowledgement that the return had been received but no refund or other communication, even when I emailed to find out what is going on. When I went on to MyTriathlon's website I noticed to my horror that they were advertising a whole host of illegal (and thus unenforceable terms and conditions including)
- No returns on ex rental wetsuits after 4 days (as above, legal minimum is two weeks)
- If they decide to accept a return on an ex rental wetsuit they will charge you a huge sum for "rental" (again, not legal - they would only be allowed to make a deduction if you use the item and cause a decline in its value. Because they have not advised of the right to cancel within 14 days on their website, they are not even allowed to do this)
- Refunds will take up to 21 days (legal minimum - two weeks)

When I saw this I went straight to PayPal and am attempting to get my money returned through them. If that does not work I will be taking it to Trading Standards and Small Claims. MyTriathlon are not a lawful company and I urge anyone who has had dealings with them to read up on their legal rights. Don't bother trying to engage with them, just try to recoup your money through the official channels. If you are thinking of buying from them - don't!

Delays in receiving products, poor communication, and a refund promised but not received. Months of frustration. Avoid this company!

This is simply the worst company I have ever purchased something from in my entire life. Firstly, the item I ordered was not shipped for 2 weeks, after emailing several times and not getting any replies I tried calling, only to be told that the item was shipped two day prior to my call but that the system doesn't get updated as shipped until after the courier has actually sent it out of the country (for international shipping) - sounded like BS to me. Anyway, I gave them the benefit of the doubt after being told it would probably be updated as shipped later that day or the following day. After it wasn't I called back again, this time speaking to another person at the company, who told me actually the item was out of stock, but that they had a black one available that they could send, to which I said I did not want black as I ordered a white one! So the agreement was that they would check the stock and call me back to let me know what other white tops they had available for my to select. This never happened, except I did receive a shipping confirmation email saying my order had been shipped. Assuming that they had actually found the item I ordered in stock I waited patiently for it to arrive in the post. When it did arrive it was a GOD DAMN BLACK one! So I called them back to complain, no problem sir, we will check the stock again and upgrade your order to a more expensive white item and send it out straight away for you. I am still waiting for this item to be shipped, they have not replied to any of my emails still and have no answered any of my calls. What they talk on the phone if you can get through is complete BS, and they never reply to any emails! If you order from this company you do so at your own risk!

LONG STORY SHORT. ORDERED WET SUIT 25TH JUNE 2016. THEN AFTER 2 RETURNS BECAUSE THEY DID NOT FIT THEY SAID THAT THEY HAD ANOTHER SUIT THAT WAS MORE FLEXIBLE AT AN EXTRA COST. 12 DAYS LATER IT HAD NOT ARRIVED, SO I CANCELLED THE ORDER AS I NO LONGER NEEDED IT. TOM SAID THAT I WOULD BE PAID BACK IN 2 SEPARATE PAYMENTS AND MY POSTAGE WOULD BE DEALT WITH BY ANOTHER PERSON. 13 DAYS LATER SPOKE TO TOM AND ASKED WHY I HAD NOT BEEN PAID? HE MADE AN INSTANT PAYMENT INTO MY PAYPAL ACC. BUT ONLY PART OF WHAT I WAS DUE AND AGAIN HE SAID THAT THE REMAINDER WOULD BE PAID SOON. 11 DAYS LATER SPOKE TO TOM AGAIN ABOUT THE OUTSTANDING AMOUNT DUE. HE SAID SEND HIM AN EMAIL WITH THE DETAILS ABOUT THE ORDER AND HE WOULD SEE TO IT. RANG THEM ON THE 16TH SEPT. AND SPOKE TO WILL WHO SAID THAT BECAUSE THE SUIT THAT I SENT BACK ON THE 12TH JULY HAD A NAIL MARK ON IT, THEY WOULD DEDUCT £50 DAMAGE FEE AND HE WOULD SEND ME PICTURES VIA EMAIL. I AM STILL WAITING.
SUMMING UP - I AM £54.95 WORSE OFF AND ENDED UP WITH NOTHING.
DO NOT TRUST WHAT THEY SAY. THEIR COMMUNICATIONS ARE ABYSMAL.
I WISHED I HAD LOOKED AT THE REVIEWS BEFORE I USED THIS LOT.