MyTriathlon

Shocking customer service. Wetsuit delivered damaged. Informed them immediately by email on their website and website chat'. No response for four days. Returned wetsuit and still no refund after four weeks. Have received two emails saying they are looking into it'. Starting legal procedures. Stay away from MyTriathlon.

I sent a ridiculously oversized dry robe back to MyTriathlon which they received on the 4th May, it is now the 21st May and I have spent the whole day chasing the refund. I spoke to Aaron this morning and he promised the refund of £136.30 would be done today as the accounts department were in so would process it after lunch, nothing happened so I called after lunch and constantly got their answering machine. I finally got through to Thomas at 4pm today, he put me on hold so he could speak to the refunds department and after being on hold for 25 minutes the line cut off from their end. I tried calling back and just got the answering machine again. So still NO REFUND! I contacted them through their Facebook page and they read the messages but don't reply, so I have now contacted my bank and raised a claim through them so that this company will be FORCED to refund my money. I will also be reporting them to trading standards. They are an absolute disgrace and should be avoided at all costs.

Having read the reviews below, I feel like I interacted with a completely different company!
I rang their helpline for help purchasing a HUUB Archimedes as I was unsure about sizing etc. Had a really pleasant conversation with a young guy who guided me through the process and I ordered then and there with free delivery! It arrived within the week and the fit was perfect - I can't wait to test it out in the open water!
For the free and fast delivery alone I'd recommend Mytriathlon and will be ordering again soon

Delays in receiving products, poor communication, and a refund promised but not received. Months of frustration. Avoid this company!

I bought a wetsuit weeks ago and had to replace it with one bigger size and another model 35£ cheaper than the first model I bought. I called MyTriathlon more than 5 times to ask for a refund of the 35£ and the shipping fees and each time I get the same message, "ok you will receive an email soon with confirmation of refund" and each time I say this is what you told me last time but they insist that they will do it. So my advice is that if you risk to return an item and ask for a refund, just to stay away from them!

21 days to issue a refund is ridiculous in this day and age. Very poor customer service from the very beginning - rather spend a bit more and shop elsewhere.

This company is the worst company I've ever used I ordered a dry robe 31/01/2021 and I am still waiting and it's the 23/03/2021 it was for a present and the birthday has been and gone and feel I will be lucky if I get it by next birthday.
They email me everyday with promotions offers but not one update on my parcel.
You would be better ordering from China

I returned wetsuit and can see date it reached my triathlons depot. Unable to reach via phone or Web chat. Eventually had email but still no refund 4 weeks later. There policy says 2 weeks

I ordered a new orca wetsuit. I received a wetsuit which had no labels attached and a small water stain and tatty outer box. Clearly it had been used or worn. I returned it as it was the wrong size for me but they are now saying ive used it and saying no refund. Im in communication with them at the moment so hopefully they will sort it. Will let you all know

I was sent the wrong item. Was promised I would be refunded for postage but they never refunded me despite telling me they would multiple times. No matter how many times I call I am still not refunded. AVOID

Absolutely shocking.
I have found deal on Orca brand as a package for wetsuit, trisuit and belt with clear price on website showing that product has been reduced.
Spoke to someone in contact center about sizing, exchange and he explained everything properly (only good part of it unfortunately).
I have then within few minutes after placed a order feeling great about it.
Minutes after confirmation email another one came thru stating that my order has been cancelled?!
Rang back to find out that pricing on website is wrong?!?
Money been taken from my account and I need to wait for refund which may take a week (great i am £177 down for a week)
I have then found another deal with 3 items in but for Zone3 brand but before placing a order I called them to confirm the price and guess what... bee told price is wrong on all of them.
This is absolutely shocking, how can you advertise items with wrong price on it. When I asked about simply getting product which I paid for as is not my fault pricing was wrong the answer was NO and I was offer package for £100 more?!?!
Makes me wonder how many more prices are wrong, so future customers of MyTraithlon call them before you purchase anything.
Simply shocking and not good enough for me.

I would strongly discourage you to buy anything from MyTriathlon.co.uk. It is really NOT to be recommended. Their customer service is simply appalling.
I have still not received a refund for items I send back and is over a month! Though their online info for myaccount indicates as if my order has been refunded.
I have sent multiple emails to the customer service but to no avail. I tried to call them and used their chat service to contact them but their phone lines are never active nor is their chat. It is most frustrating as you cannot ever speak to anyone. I never experienced such disregard toward customers.
DO NOT BUY FROM MYTRIATHLON!
Also the shipping cost for refunds is on the customers but they
It website does not state this clearly. Very misleading and disingenuous.

I ordered some compression tights that arrived defective. They had clearly been worn by someone before and were of terrible quality for the price. I sent the item back at my own cost. Over 2 weeks later, after 2 phone calls, still no refund. Terrible customer service which implies a terrible company

Ordered an Orca Equip 2018. Delivered fairly quick and that was about the only positive.
Wetsuit was damaged. Had a cut on the back. Contacted shop and received answer from Tom C. That their warehouse was investigating and they would contact me shortly. That was 2 weeks ago. Sent multiple emails and never got an answer.
Complete scammers selling faulty products. Working with my companies lawyer to file a lawsuit in the UK now. Not letting this one pass.
AVOID THIS COMPANY.

Recently Purchased a New wetsuit from MyTriathlon, they had a great choose and advised on size, wetsuit arrived within a few days.

This bunch have a hiring business called mywetsuithire. I rented a wetsuit for a specific event and paid extra for guaranteed delivery. 2 days before the event it had not arrived so I had to rent from another site at extra cost. They admitted it was their fault but no apology. When I tried to cancel, these guys charged me full whack for the full rental period, even after I returned the wetsuit to them unused! They have ignored my complaints and refuse to communicate further. #rippedoff

Stephen Collins is a dishonest trader who deliberately attempts to swindle any customer who places an order. Avoid this company, they are crooks. He does not care about consumer law or distance selling regulations. He will employ silent marketing phone calls and repeated spam emails if like me, you have to involve the small claims court in order to get your money back having been sold two faulty products. He will do anything to avoid paying including pretending not to have received returned products and at the same time attempting to deduct monies from your bank as a restocking fee at £60.00 per item. The lies are blatant and he should be stopped from trading. Do not give him your money

Delivered a damaged wetsuit and won't except responsibility. Customer services won't give me a straight answer as the manager is never there. Have took my money and the returned wetsuit so I'm currently out of pocket £109. This has been going on for 4 weeks now. DO NOT USE this website. They're scammers!

Purchased some Huub goggles for £45.59 which were returned as agreed. I sent these back 1st Class Signed For and were delivered months ago.

However, still no refund and no replies to emails.

Shall be letting the North West triathlon community to AVOID!

Swim goggles still hadn't arrived or had any word from them for 3 weeks after paying for the order, I then emailed to ask the order status/ whereabouts and 2-3 weeks later still no reply! So 5 weeks after placing the order I phoned and was given a sarcastic 'apology' and told they MIGHT receive the order from the supplier at the end of the week so I should just keep waiting. I get the distinct impression that ignoring orders and follow up emails/communications is just the norm for this lot! Unreal.

Item was listed as shipped. Had to chase as it wasn't.

Then the wrong product arrived...

Just useless. Will post if it comes to a satisfactory conclusion...

Ordered a running hat from them. It arrived in a plastic envelope but with no internal packing and was dirty on the top. It was an awful hat and gave no protection so I sent it back the same day. Got an email to say had been received then nothing. Phoned to ask what was going on, guy was rude and unhelpful and said product had been returned dirty. Told him it was returned same day as received and still had tags on. Then he said guy who did returns was off until next week. Website says only store credits given. Think this is just a scam.

For anyone else reading these reviews, if you buy something online you are covered by the Consumer Contracts Regulations which in short means that you can return a product, even if you simply do not like it and company HAS TO give you a refund within 14 days of receipt of returned goods. You have to pay postage back (unless their website says differently) but they have to refund ALL the costs you paid, including delivery charge. If they don't they are breaking the law plain and simple. If they don't refund and you bought via credit card claim back through them under Section 75 of Consumer Credit Act although goods must have cost over £100 for this, but you only need to have paid part of item, ie deposit, on the card to get this cover.

I bought an ex rental websuit for £140 from these people and wasn't happy with it. It was extremely shabby with a hole in and didn't fit, so I returned it straight away. The law (Consumer Contracts Regulations) states you have a minimum of fourteen days to do this, and that companies cannot deduct money from your refund for restocking fees etc. They have a maximum of 14 days to refund you. Remember this!

I got an acknowledgement that the return had been received but no refund or other communication, even when I emailed to find out what is going on. When I went on to MyTriathlon's website I noticed to my horror that they were advertising a whole host of illegal (and thus unenforceable terms and conditions including)
- No returns on ex rental wetsuits after 4 days (as above, legal minimum is two weeks)
- If they decide to accept a return on an ex rental wetsuit they will charge you a huge sum for "rental" (again, not legal - they would only be allowed to make a deduction if you use the item and cause a decline in its value. Because they have not advised of the right to cancel within 14 days on their website, they are not even allowed to do this)
- Refunds will take up to 21 days (legal minimum - two weeks)

When I saw this I went straight to PayPal and am attempting to get my money returned through them. If that does not work I will be taking it to Trading Standards and Small Claims. MyTriathlon are not a lawful company and I urge anyone who has had dealings with them to read up on their legal rights. Don't bother trying to engage with them, just try to recoup your money through the official channels. If you are thinking of buying from them - don't!