Member since October 2016
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LONG STORY SHORT. ORDERED WET SUIT 25TH JUNE 2016. THEN AFTER 2 RETURNS BECAUSE THEY DID NOT FIT THEY SAID THAT THEY HAD ANOTHER SUIT THAT WAS MORE FLEXIBLE AT AN EXTRA COST. 12 DAYS LATER IT HAD NOT ARRIVED, SO I CANCELLED THE ORDER AS I NO LONGER NEEDED IT. TOM SAID THAT I WOULD BE PAID BACK IN 2 SEPARATE PAYMENTS AND MY POSTAGE WOULD BE DEALT WITH BY ANOTHER PERSON. 13 DAYS LATER SPOKE TO TOM AND ASKED WHY I HAD NOT BEEN PAID? HE MADE AN INSTANT PAYMENT INTO MY PAYPAL ACC. BUT ONLY PART OF WHAT I WAS DUE AND AGAIN HE SAID THAT THE REMAINDER WOULD BE PAID SOON. 11 DAYS LATER SPOKE TO TOM AGAIN ABOUT THE OUTSTANDING AMOUNT DUE. HE SAID SEND HIM AN EMAIL WITH THE DETAILS ABOUT THE ORDER AND HE WOULD SEE TO IT. RANG THEM ON THE 16TH SEPT. AND SPOKE TO WILL WHO SAID THAT BECAUSE THE SUIT THAT I SENT BACK ON THE 12TH JULY HAD A NAIL MARK ON IT, THEY WOULD DEDUCT £50 DAMAGE FEE AND HE WOULD SEND ME PICTURES VIA EMAIL. I AM STILL WAITING.
SUMMING UP - I AM £54.95 WORSE OFF AND ENDED UP WITH NOTHING.
DO NOT TRUST WHAT THEY SAY. THEIR COMMUNICATIONS ARE ABYSMAL.
I WISHED I HAD LOOKED AT THE REVIEWS BEFORE I USED THIS LOT.
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