Brooks Sporting

At first I was generally happy with the shoes, albeit a bit more expensive than I usually pay. I did note that no matter how many times I tied the laces and then double tied them, the laces could not stay tied and for a 10block walk, that meant at least 2 breaks for re-tying the shoe. Then, after 6 months,I started developing a burning foot pain, which I assumed was related to a recent back surgery and hoped it would go away. The doctor said I had swelling in the Intermetatarsal Ligament and suggested trying out a different shoe to see if it helped.

I finally decided to try walking in my 3 year old (and much cheaper) puma sneaker - and my foot pain immediately went from a 10 to a 2.

Honestly shocked, that shoes with this reputation can be the worst sneaker I have ever worn

Their customer service fell flat online as well as when I called to get my problem resolved. At no point in the conversation, was there an apology in the delay of delivery of the e-gift card nor was there a thank you for contacting Brooks running. I still do not know why the e-gift card was never emailed after 7 days of purchase. If I did not contact customer service, the gift card would have not been delivered and Brooks running would have kept my money. This is not a good business practice! The lack of empathy and entitled attitude that the representatives display is shameful! I did thank the phone representative for her assistance, she replied with a "um hmm". The courteous answer would be you are welcome and thank you for calling Brooks running.

Strange experience. Tried to send a gift. Their system rejected order AFTER sending me confirmation email. TWICE. Really? No email warning me, no phone call and no delivery to my giftee. I HAD to discover this on my own. Great. Called and spoke to awesome person in ordering dept. named Vaughan. He tried to help. I asked to speak to person who SHOULD fix their system. She called me back at least. However, one of the strangest business calls ever. The woman who stated their system of online orders was 100 percent her doing, not once apologized for my inconvenience but rather was "hurt" that I was not "kind" to her. It was all about her. This is business people. If you state you are responsible 100 percent for a terrible system then be prepared to be told the truth. Great shoes with WIDE sizes available. Just buy them not on this website.

For the past eighteen months, on the advice of my podiatrist, I have been wearing (every day) my Brooks Runners. They are still in good shape, but I felt that I needed a supplementary pair for an upcoming trip abroad. The order was filled through the Australian web-site in less than three days at about half the price I had paid for my original pair. The new shoes, the same type seem even more comfortable than the original pair.

I've had a pair of Brooks shoes for a while now, and they've been great shoes. They have plenty of support for my sensitive arches and they're just great running shoes overall. However, the reason I wanted to write a review for them is more related to their customer service. I've never ordered from the website (I bought the shoes in-store), but I did email the company once, telling them how I liked the shoes and asking for a bumper sticker (I collect them). They quickly replied, and they were not only quick but also extremely friendly. They told me they'd send me some Brooks fan stuff. Just about 3 days later, I got a package in the mail of a Brooks beanie, two stickers, a bracelet with the logo, a little bag with the "run happy" slogan, and a temporary tattoo. I'm very impressed.

If you need really great running shoes, this is the place to buy them. They have a wide variety of shoes to fit your personal needs. A while ago, I got some running shoes that are specifically designed to have better grip for trails. I had difficulty finding a similar product elsewhere. Then, recently, I bought their new pureproject running shoes. These are awesome for running at the gym. They feel like you are running on air. They are designed to create a more natural feel. This is a great store. They offer very unique running shoes that you can’t find easily anywhere else.

The mesh upper of my Ghost 13s has shredded at the flex points of the toe-box, after just a few months of use. I run a road 5k once or twice per week, at best, and use the shoes for nothing else. Customer Service (and their mysterious 'Footwear Specialists') are claiming I've used the shoes for cycling (I don't even own a bike) and refusing to admit an issue with their product. I've never bought Brooks before and never will again. Just heartened in a way to see that other reviewers have had the same experience (sorry guys).

*This company self-evidently has nothing directly to do with Brooks Running USA.
*I purchased a pair of shoes, but none of the invoicing or other documentation had any reference at all to the Brooks company.
*The shoes were despatched from China by an unknown company.
*28 days after despatch I had not received the shoes and was told I couldn't get a refund because the shoes were in transit!
*The Customer Service is not Brooks, either, it's the same Chinese company, so you go round in circles complaining.
*Don't buy shoes online from BrooksRunningNZ, people. It's a fake company.

I recently purchased running shoes from Brooks. I made a typo on my address and did not catch it until FedEx sent an email stating they were returning shoes to Brooks. I called Brooks and they told me that they would NOT be able to send me my shoes back. That once they were processed they would return my money to my account. I asked for a supervisor and was told no one was available. I asked for anyone to troubleshoot this and I would pay for more shipping. I was told no one could help me and this is just how they do it. He did not care and was very unwilling to help. I will NOT buy from them again!

I went to the store with my husband yesterday 06/16/2019 around 2pm to buy two pair of shoes, my selection was very easy, just to get another ghost 11 wide D sze 7 in other color. The guy that was attending me was so apathetic sooo apathetic, I tried to make jokes about the color I really wanted and he just said "out of my control that we do not have it" so I decided not to buy any shoes, also he never offered me choices that could be close to the ghost 11. My husband decided to try for the first time brooks brand and the guy never measured his feet or checked his stride nothing. I swear this guy was ready to fall asleep he was so short on his answers, that I told my husband no to buy any pair of shoes but he really wanted to try brooks brand so we bought his pair of shoes. And to be honest all the people that was trying shoes we were looking at each other about your employees attitude, no engaging, no offering options, bringing boxes with a terrible mood.
I normally buy my shoes in fleet feet or road runners, people there have such a wonderful attitude, always offering options... etc. I thought that I will have wider selection on colors in the brooks store but totally a failure I will not come back whatsoever.