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Simon B.

Contributor Level

Total Points
80

1 Review by Simon

  • MyTriathlon

7/30/20

Absolutely shocking.
I have found deal on Orca brand as a package for wetsuit, trisuit and belt with clear price on website showing that product has been reduced.
Spoke to someone in contact center about sizing, exchange and he explained everything properly (only good part of it unfortunately).
I have then within few minutes after placed a order feeling great about it.
Minutes after confirmation email another one came thru stating that my order has been cancelled?!
Rang back to find out that pricing on website is wrong?!?
Money been taken from my account and I need to wait for refund which may take a week (great i am £177 down for a week)
I have then found another deal with 3 items in but for Zone3 brand but before placing a order I called them to confirm the price and guess what... bee told price is wrong on all of them.
This is absolutely shocking, how can you advertise items with wrong price on it. When I asked about simply getting product which I paid for as is not my fault pricing was wrong the answer was NO and I was offer package for £100 more?!?!
Makes me wonder how many more prices are wrong, so future customers of MyTraithlon call them before you purchase anything.
Simply shocking and not good enough for me.

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