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My ProteinReviews 114

1.2

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My Protein Reviews Summary

My Protein has a rating of 1.2 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with My Protein most frequently mention and customer service. My Protein ranks 515th among Vitamins & Supplements sites.

service
85
value
80
shipping
83
returns
72
quality
77

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Canada
1 review
0 helpful votes
Follow Panagiota R.
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1st and last TIME!
June 17, 2022

My 1st and last order with them! I ordered back in Mai 2022 and was told an aprx delivery date June 3rd and we are now June 17th with NOTHING / they make it impossible to communicate and stil no proof of delivery! I've had it

Date of experience: June 17, 2022
GB
1 review
1 helpful vote
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Massive scam.
June 12, 2022

Sold products reduced. Then claimed parcel lost. Then told me the product was out of stock so couldn't replace them.

Except on their sister site, myvitamins, the same product is in stock and on sale for 5x the price. The item I ordered from myprotein literally has myvitamins on the label, but they're telling me they're out of stock and can't send from myvitamins.

Huge scam. Prices have gone up, customer services are useless. And now this scam of selling "out of stock" products for more expensive on another of their sites.

Date of experience: June 12, 2022
NL
1 review
0 helpful votes
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Terrible delivery
June 9, 2022

I am waiting more than a month on my delivery. Still received nothing. Complaint is only possible by printing and signing a form and uploading my identity card...

Date of experience: June 9, 2022
Australia
1 review
0 helpful votes
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Waste of money
June 7, 2022

The past 3 times I have bought from them I have not recieved my orders for almost a month. Customer service is shocking they do nothing to help you or even compensate the fact that you have just spend hundreds on their site and they cant deliver within the time frame. The customer service is terrible they send one sentence emails back with the "Is there anything else we can do to help" without helping in the first place. MP used to be great but its gone downhill big time over the past 2 years, Ive been ordering from there for about 7 years or so. Never buying from here again - 3rd time it's been shocking, lesson learnt now! Out of pocket with no items, almost 1 month after purchasing.

Date of experience: June 7, 2022
GB
1 review
1 helpful vote
Follow Andrzej C.
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Rip-off
May 23, 2022

They have new deal of the month "may sales"
Week earlier you coul buy 5kg whey protein isolate for £88. Now with the big " Sale" you can only get 2.5kg bag for "only" £99! That 2.5kg less for even more money! BRAVO... They even removed my opinion from website becouse they know its true... robbing people in day light

Date of experience: May 23, 2022
Lithuania
1 review
0 helpful votes
Follow Jane R.
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I ordered my first order from myprotein.lt and did a mistake in the address tab. I paid for the order and then noticed the mistake. I have contacted customer service immediately. Surprise surprise, the answer is "we could not change or add anything". While other e-shops a modern and dynamic, this one just do not care about the client and could not help them is just a simple mistake done. Moreover, it is hard to contact them in Lithuania.

Date of experience: May 21, 2022
Canada
1 review
0 helpful votes
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Order at your own risk. I order 3 items for a total cost of about $80. I received one of the pants with a giant hole in it. I was also taxed $44 dollars at customs for the order which was even harder to swallow when I received the damaged garment. I messaged customer support asking if they could refund the customs taxes due to the damaged goods. They initially said they would and it would take 12-15 business days to receive the refund. That was back in February. I have messaged them back and forth for 3 months now trying to receive this refund and they keep stringing me along with no intention of refunding me. After 3 months I'm finally giving up, it's not worth the money.

Date of experience: May 18, 2022
Canada
1 review
3 helpful votes
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Did not receive product
May 16, 2022

It has been a month since ordering and have not received my protein. The product I ordered was supposed to be delivered 2 weeks ago, and has still not arrived. According to the tracking number, the package has been out for delivery for a week now. When I contacted the company they told me when the package was dispatched and that it is out for delivery and advised me to check the tracking number (which I have already done). They refuse to provide any other details on my package.

Date of experience: May 16, 2022
Greece
1 review
0 helpful votes
Follow Stella K.
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I would give 0 starts if I could. I purchased some sports clothing from the Greek Myprotein department in an attempt to try them. First, I read the returns' policies where it was mentioned that in case of a return I am responsible for the return delivery fees which seemed rediculous for such a company not to create return labels but I was ok with that. First of all, the delivery was extra slow, it arrived after 3 weeks. Afterwards, upon return request, the customer service was very bad, since they would every 2 days per message. In the end, they send me an address label for me to realise that there was no greek warehouse and I had to send them to the UK. After Brexit the average small parcel to the UK is 25 euros. This is rediculous and I feel totally deceived in order to keep the items.

Date of experience: May 11, 2022
Alabama
1 review
5 helpful votes
Follow Big A.
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Received a defective item. Been emailing back and forth for days now trying to arrange a return. It's been more than a week. Every time a new person responds back with no help at all. Seems like a big scam and you can never get a refund for a DEFECTIVE item! I've been a customer for years but never had to return anything. This has been an eye opening experience. Will not ever shop here again.

Date of experience: May 6, 2022
Australia
1 review
1 helpful vote
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Made an account and ordered. The order is cancelled a couple days later with no explanation. Literally such a joke

Date of experience: April 7, 2022
South Carolina
1 review
1 helpful vote
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I've been a steady customer of theirs since 2016. Recently I tried their fruity cereal flavor, because who doesn't like fruity pebbles? I did not like it, as it had a metallic taste. Mind you, I have never complained to them about any other flavor or issue. I contacted support, who takes their sweet time to reply, and they wouldn't do a single thing for me. No return, no replacement, no nothing. This is how they treat loyal customers, so be aware. Basically they don't care if you don't like it, and refuse to take it exchange it. Now I'll never buy from them again. Shame on you Myprotein!

Date of experience: April 6, 2022
Switzerland
1 review
0 helpful votes
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Myprotein.ch pretends to be a Swiss website offering their products on our national market with "free deliveries" and prices in CHF and compete against swiss vendors selling their products. It's only after the purchase or when you dig through the FAQ on their homepage that you find out that you have to pay substantial import taxes on their products.
Apart from it being an ecological disaster (why should I get food shipped halfway across the continent?), this is misleading the customer on prices.

Date of experience: March 14, 2022
Missouri
1 review
1 helpful vote
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Ordered on 2/11, got an email saying that my order would be delivered in 4-5 days. After 2 weeks of the shipping update saying in transit from Texas, I reached out. Their customer service is probably typing from their phones, their grammar/punctuation is awful and confusing. I was given my $5.50 shipping cost back originally (yay), but then was told the order would be refunded AND I would still get the protein ordered. That seemed like a good fix, but when I chatted again a day later, I was told that I got a refund, the package is lost and they were not fulfilling my order. First and last time I use this site.

Date of experience: February 25, 2022
Oregon
1 review
0 helpful votes
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Poor Customer Service
January 20, 2022

The quality of their products isn't bad and they seem to always have a sale going on which is nice, but when A) my Order couldn't be delivered due reasons still unknown to me and B) won't refund me the full amount even though the issue was 100% on their end, it completely ruined the experience for me. I will not waste my money here anymore.

Date of experience: January 20, 2022
Oklahoma
1 review
0 helpful votes
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I order my shirts from My Protein in September 2021 and now it's January 2022. I'm still waiting for my item to come in. Don't waste your time trying to get ahold of customer service either. Good luck to all that try My Protein

Date of experience: January 8, 2022
Australia
1 review
2 helpful votes
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Do not use this company - they are beyond dodgy. I bought some sports bras that were too small & terrible quality and sent them back express post ( out of my pocket) they denied receiving them. I asked for either bigger sizes ( last resort) or full refund I was ignored for months by customer service. Pls save your $$ do not trust this company.

Date of experience: January 1, 2022
Canada
1 review
0 helpful votes
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Avoid this merchant
December 19, 2021

I've been waiting for 4wks for a delivery that still hasn't come, and their admins still havent even provided a single update of when to expect my order or if there going to resend something. Even if they send it now, it means I will receive my order minimum 6wks late.

Avoid this merchant, poor customer service and delivery.

Date of experience: December 19, 2021
Australia
1 review
1 helpful vote
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As title states I purchased a 5kg bag of protein from the Black Friday "sales". When I received it I noticed it was expiring in 6 months. Obviously there was no way I'd be able to get through all of that by myself so I contacted customer service who stated that the product should not have been sent with such a short expiry date and advised to return it for a refund.

I found out after that essentially I would need to pay for my own international shipping to return my 5kg bag and wait for it to clear before I could get a refund processed, and even then there was no way to access the same sale if I wanted to re-purchase my protein. The process to return, confirm stock, clear funds and then for me buy and re send again could have taken months, and I would have lost out on more money (from paying for delivery and losing out on sale), all this due to a mistake on their end!

I got the distinct impression that they made the returns process extremely difficult to dissuade people from attempting to return their near expired products.

Obviously I'm never buying from them again and advising anyone else to avoid as well.

Date of experience: December 13, 2021
Washington
1 review
0 helpful votes
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-Ordered 2 containers of clear whey protein. They sent me only a box of toothpaste. I do not want to be stealth marketed toothpaste, I want my products.

-Fail to provide satisfying services and fulfillment. They will say the order is dispatched but won't give you a shipping update for days. Their communication is not good, when you reach out to customer service, you are hit with the typical corporate runaround and unaccountability.

-They've missed shipping window estimates, outside of the holiday season.

***-One of the worst things they do is reply to reviews to attempt to diminish anything negative. They are artificially inflating their reviews.

-They are very concerned about people complaining about their issues, but aren't concerned with actually resolving them.

Date of experience: December 12, 2021