I purchased a wallet (11/22/19) and was immediately charged and still have yet to receive my item. My item is still in China. They print a shipping label and will send you a tracking # ( after chasing them endlessly for some type of info) to buy themselves time. Zero communication, horrible customer service... just poor business tactics. THEY NEED TO BE SHUT DOWN!
They don't tell you how long it'll take before the whole think is done meaning it actually takes many many WEEKS and they hide the fact that there's a hidden policy where if you don't receive your item and you want a refund they won't refund you! If the item is lost broken stolen whatever they don't refund you! Rude people who refuse yes REFUSE to give you HR NUMBER or CORPORATES because they are too scared! Cheap piece of $#*! plastic! Might as well smear $#*! on a piece of paper and hand it to your loved one! They could've been nice but no they had an attitude and tried to scam me of money, and now im not even sure I'll get my package in time or at all! Not a trust worthy place. Cheap does not mean better!
I ordered a key chain on November 27th and after several emails, they say the product is in customs sample audit in California and to give them one more week! According to the track number, the package has been in California for 10 days! Customers need to be aware that this company is in Hong Kong, China and it will take forever to get the product!. It is not cheap and it is a scam.
I ordered my item over a month ago and still have not received it. I emailed customer service seeing there is no phone number and they asked me to wait another week. I did and still no item. Now they wont even respond to my emails.
I ordered a photo wallet for my grandson for Christmas and I just love it. The customer service actually genuinely cares for it's customers. I highly recommend this company.
I spent so much money for this and waited a long time! When it arrived I was so excited but when I opened it I got a massive scare. I get the saying "Shrek is love, Shrek is life" but wowee! Shrek was one of my favourite movies until today. I can gladly say dad's birthday was ruined. 20 quid straight down the swamp.
I had an excellent experience with Vera, who helped me with my issue with my package. With ensure another package being sent out to helping out with expedited for a special occasion. Would definitely buy from them again.
I wish I would've read these reviews before I ordered from this company. I ordered a wallet at the beginning of November and now it's January and I still have not received my order! I have emailed the company several times and they keep sending the same email response saying they guarantee I will receive my order within 4-5 days. I filed a claim with my credit card company and got my money back. This company is a scam that is only there to steal hard working people's money!
They take to long for place my order i talking over a month
And the 3 items i purchase only 1 item look great aftervi place a claim and nobody want to tefund part of my money do not spend your money here
I ordered my husband a wallet for Father's day and it's been about a month and a half and I'm still waiting! I ordered ahead of time due to expected delay... But this is absurd. Wish I would have done my research instead of getting excited and just impulse ordering for my husband for Father's day
Don't touch this site. I paid £8.99 for express delivery expecting my good no later than the 4/6 days as stated. Unfortunately I didn't read the small print. My order wasn't despatched until a week later. Its 4/6 days from order being dispatched not from the day order was placed. Plus no response from several emails
I couldn't figure out what to get my husband for his first father's day and found this, I got a picture from our first date with our little one and sent it in. The wallet came in looking amazing and detailed down to the header of the menu on the table!
This is the worst company I have ever dealt with. I ordered three wallets and the pictures on the wallets were absolutely horrible. I contacted customer service and they said to send them pictures of the wallets, which I did. They said they looked great and they didn't see a problem with them. On one of the wallets there were dark marks all over the face of my son and the pictures looked nothing like the originals. Absolutely worst thing I have ever bought and customer service is absolutely ridiculous!
I am very pleased with the product! I got exactly what I ordered, and it was very good quality. It took a while to get here, but pretty sure it was a problem with transit, not with PhotoWallet. I would definitely order from here again!
Shipping took a week longer than they said and once I received the wallet it was poor quality and wallet and picture. I put a well lighted picture and the person looked like they were wearing a mask. They would only refund 15% even though it was trash and they agreed it was bad. Nothing like the pictures on the website.
I ordered the wallet and it was a "huge" hit. I loved the details and fast shipping. The gift was well received. The wallet is really big but all in all a great keepsake or gift for men who love big wallets. Give yourself about 3 weeks lead time you'll love the product.
I ordered a few things from there and was very pleased with the product. There was a slight issue with one of them and they emailed me right back and fixed the issue right away. Their products are worth it.
The customer service is terrible. Their system had some issue with processing the order, and i had to send the original picture. I requested a cancellation. They said they cannot, if you did, they have to charge $10 since it is already in production... totally liar.
And the link is from China, not the MYPHOWALLET. COM. They charge FOREIGN transaction fee.
Don't order any!
An inscription on the wallet is optional. I choose not to have an inscription. It came with the very stupid inscription shown on their website sample. This was on the woman's wallet.
The men's wallet, does not have their sample inscription on it, even though an inscription is shown on the website sample also.
Their customer service basically says, that how it is pictured, so that's how you get it. Nowhere in the written description does it say that it includes a stock inscription. And why does the woman's wallet have it and not the man's!
I would give them zero stars if possible.
I recently ordered a custom wallet from the site. I wish I didn't. Now, after reading the reviews, I REALLY wish I didn't. I cannot reach anybody, and haven't received my product. SCAM. What worries me is they have all of my information.
Answer: Please tell the item link you are looking for! We'll check it for you!
Answer: They dont answer anything go thru your bank ti get an refund
Answer: Got mine but picture was poor quality and couldn't even make out who was in it
Answer: They do come with a cloth bag with a fold over top.
MyPhotoWallet has a rating of 2.2 stars from 262 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPhotoWallet most frequently mention customer service, several times and business days. MyPhotoWallet ranks 85th among Photo Sharing sites.