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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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Could not have been easier to put together with so many examples and simple directions. The formats were easy to choose from. Loved it.
You should be honest about the fact that this CV builder is NOT FREE as advertised. I don't mind the cost at all, but be transparent and front up at the beginning of someone building their CV. Your T&Cs may mention a cost, but your marketing is misleading.
Hi Leilani,
We do not intend to be misleading with our pricing. Our site is free to use as are our templates. The basic text version of any resume created can be downloaded free of charge. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result! We hope this clarifies any confusion.
Great input ideas and makes my resume speak volumes
Hi Raymond,
Thank you for sharing your satisfaction with our resume builder!
Everything was easy to use and it helped me write a professional resume!
This made our day, Nicole! We hope that your new professional resume makes all the difference in helping you land that job!.
Up until the creation of the first version of my resume, the process has been very pleasant.
We are glad Stephanie, that is has been a pleasant experience so for and hope you continue to enjoy it.
Fairly simple and easy, how good is yet to be seen.
Hi Michael,
We appreciate the feedback thus far and hope you enjoy your completed resume!
Your template made it easy to navigate and produce a quality resume.
This is great feedback, Michelle, we are glad you found our templets easy to navigate and hope you resume came out the way you wanted it to.
Can someone give me feedback about my resume. If that is an additional cost, I will pay.
Thank you for reaching out to us, Trudi. We do offer a Resume Review, where your resume will be carefully read and evaluated by a professional resume analyst. They’ll provide you with detailed, section-by-section advice to make your resume stronger - so you can land more interviews! You can simply give us a call for more information at 844-485-4050.
Lacey, we are happy it was easy for you to create a perfect resume with our service. Thank you for the 5-star review.
Everything about this was great... until I got to the 'pay' page. I'm not saying that you don't provide a service worthy of being payed. I'm just saying maybe don't surprise people with it at the end... it was quite upsetting after all of the work I did on entering information to have that pop up.
Hi Ana,
Please know that our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results! Nevertheless, we value your feedback!
I just needed this for class honestly but I would have never had dreamed it would be this easy.
Shirley, it's great you were able to find help for your class, remember when you graduate to come back and create a new resume for your future career.
This service is quick and efficient.
I highly recommend it to both
New and not so new job seekers.
Well done.
Leah, thanks a lot for recommending us to people, it makes us happy to know we are able to leave a good impression on users like you.
Loved building my resume. Was very helpful and informative.
Heather, we are glad you loved using our resume builder, and wish you luck with your new resume. Thank you for the awesome review.
It seems to be well laid out and organized. A very good format
We appreciate the thorough feedback Christian! Thanks!
Would have been nice to know about the cost up front
Hi Delila,
We appreciate your feedback. Please know that our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results!
It was very help full to get the fill out my resume
We're happy we could help Tiffany! Thanks for the feedback!
This is a great service although it doesn't fit really well for Curriculum Vitae's
We appreciate your feedback Stewart. Give MyPerfectCV a try! This could maybe address your formatting issue.
Unhappy that your ad in Google search results in "Free Resume Templates." Misleading. There doesn't seem to be a basic/limited free option or trial.
Hello,
If we may, our site is free to use and we offer customers the option of continuing with our premium services based on their satisfaction with the results. The plain text version of any resume created may be downloaded free of charge and this is included with our basic account. We hope this clarifies any confusion!
Great! This was so much easier to complete than if I had to create it on my own.
Thanks for taking the time to tell us about your recent experience with our resume builder, Stephanie. We take feedback to heart because it changes how we do things. In fact, we rely on it to continually improve our customer’s’ experience
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hello, Julie, thanks for the feedback, we also offer expert advice from our professional certified writer’s on how to make your resume shine, polish your resume, make it stand out to employers and professionally-written resumes or cover letters. We provide plenty of learning material on the website to help you out in lots of different ways, like guides and tips on how to build a cover letter to match your new resume.