On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Causes you to be reflective of your abilities and accomplishments.
Very professional wording, templates excellent vocabulary options and very easy to follow prompts Thank you
Tarsha, thank you so much for your detailed, positive feedback about resume builder! We greatly appreciate it!
The template was useful and made it real easy to put a resume together..
Hi Jensen, thank you for sharing the positive feedback about our resume builder with us! We're glad you enjoyed using it!
Been great so far, my resume looks better than i could of imaged
We're so glad to learn of your satisfaction with your new resume Broderick! Thanks for sharing!
Very good. I was dreading getting started and this helped.
We're glad to know that we could get you off on the right foot Aaron! Thanks for sharing!
User friendly, helpful along the entire way, and ended with a nice resume!
We're happy to hear you're pleased with your new resume Carole! Thanks for sharing!
I didn't know I would need to pay. You should make that known from the beginning.
Hi Emma, please know that our site is free to use and we give customers the option of continuing with our premium services if they are satisfied with the end result.
I've always had a hard time with my resume but using this website made it extremely easy and it came with cute and fun templates to match ones personality. I'll definitely be recommending this to my friends and family
We love recommendations Cynthia! Thank you so much for taking a moment to share your satisfaction with us!
You need some flexibility in providing dates of employment.
Hi Ellen,
We appreciate your feedback! As a tip, try editing your dates of employment directly in the Word document! We hope this helps!
Needed assitance updating my resume and my perfect resume assisted with a fast and easy process that helps alot
We're more than happy to have been of assistance to you Medina! Thanks for sharing!
The only downfall I would say is the site does not perform very well, texts are frequently overplayed with other content. Very glitchy.
Hi Jarrod,
We value your feedback! At your earliest convenience, please send us an email directly to: social@myperfectresume.com with your Account ID or the email address associated with the account and more details about the glitches that you ran into. Thank you!
myperfectresume.com has helped me to be more successful in my hunt for a career
We’re excited to hear you feel that way about our resume builder, Elise. Wishing you the best of luck in your career hunt!
I was very dissapointed that I could not put the dates of my degrees and then was charged on top of that, even though it was suggested that this is free resume builder
Hi Anna,
We are sorry for the difficulties you encountered using our resume builder. If we may, our site is free to use and the basic text version of any resume created can be downloaded free of charge. At your earliest convenience, please contact one of our agents who will gladly assist you in any issues you experienced with the resume builder as well as your subscription! Thank you for the feedback.
Everything was great! Almost perfect. The only very minor problem I had was that I could not edit some features of the template. For example the large initials next to my name at the top.
We appreciate you taking the time to write this review, Jesse. Your feedback will help us provide an even better experience for our customers, please let us know if there’s anything we can help with.
Easy to find and great help with doing your resume
Was very easy and quick
We appreciate your awesome feedback Catherine! Thanks!
Helped generate a perfect resume in less than an hour!
Thank you for sharing your experience with our resume builder, Breana. We always try to make this process as easy and simple as possible, it's great to hear that we delivered a perfect resume for you.
I appreciate how easy and stress-free the process was!
Thank you, Erin! We know how stressful it is to create a resume, and our services were created to be as easy and stress-free as possible for all of our users.
So awesome! Super simple and it made me look way more professional.
Thank you for sharing your experience with us, John. We also, we offer professionally-written cover letters to accompany that professional looking resume that you have now.
I've been a stay at home mom for over 16 years and am now going back into the job scene and this has made the first steps easier.
We're more than happy to have helped you get off on the right foot! Thanks for the feedback and we wish you the best in your new start!
You tricked me into paying 3.00 dollars after spending 35 minutes setting up my resume.
If i wasn't i dire need of a resume immediately then i wouldn't of ever paid for your service. I SPECIFICALLY GOOGLED FREE RESUME BUILDER!
Hi Joshua,
We regret to hear that you feel as though you were tricked. Please know that our site is free to use as are our templates, and we give customers the option of continuing with our premium services if they are satisfied with the end result. The basic text version of any resume created can also be downloaded free of charge. We hope this clarifies any misunderstanding.
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hi Laura, we're glad that you found our resume builder to be thought-provoking! Thanks for sharing!