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Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
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I have used this service before and generates a great resume. But, I canceled before the 14/days and got billed
My perfect resume perfectly put into words my skills for a new job placement.
Thank you for the awesome review, that’s terrific to hear, Porshia! We hope it makes all the difference in helping you get the job placement that you desire.
Really helpful for a career professional who is starting over late in their career
Thank you for the awesome feedback, Christopher! We’re excited to hear you feel that way about our resume builder, we are wishing you the best of luck in your career search!
I loved using this service but if I need to pay for it just tell me upfront if it wasn't for the fact I need it tomorrow I would've just gone to google
Hi Elizabth,
Please know that our site is free to use as are our templates, and we give customers the option of continuing with our premium services if they are satisfied with the end result. Thank you for your feedback.
I kind of thought this was free, it didn't mention that this service was a paid service, but I was working on the resume for hours until I got to the end and it asked for my payment info. I put to much work into my resume so I just paid the 2 bucks to hand it to my interviewer tomorrow
Hello, Paul - Our basic access account allows you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume in a PDF or Word form you will need to subscribe.
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We appreciate your 5-star rating, Evgeniya!
I really needed to redo my resume, and found your site, which helped me to do that, but I couldn't print it until I PAID YOU FOR IT. Not fair
Hi Christine,
We apologize if there was a misunderstanding. The basic text version of any resume created may be downloaded free of charge and our templates are also free to use. While our premium services do incur a cost, our 14-day trial comes with a 100% money-back guarantee!
Disappointed in that it was not free as stated. This took hours to complete but looks okay.
Hi Jennifer,
We appreciate your feedback. The basic text version of any resume created may be downloaded free of charge and our templates are also free to use. While our premium services do incur a cost, our 14-day trial comes with a 100% money-back guarantee!
Very easy to understand and quick and professional
Thank you for the awesome feedback Scott!
Great experience. This site made it so easy to build a resume. Thank You!
Thank you for sharing your positive experience with us Adrian!
I thought I saw "free" somewhere, maybe I misread. Other than that, being able to click on phrases that were already written out with more eloquent verbiage I would have used? Cut down on the time of this by 5 hours. Thank you!
Hi Kris,
Our site is free to use. Upon finishing the document, we give the option of continuing with our premium services if users are satisfied with the end result! Nevertheless, we appreciate your feedback and we're glad to hear that you enjoyed our resume builder!
Easy, helpful, and I am positive my resume says professional!
Hi Matthew,
Thank you for sharing your satisfaction with your new resume with us! We appreciate it!
This My favorite app to make a resume. I've gotten so many job offers with it.
We're thrilled to know we're your favorite Jazmyne! Thank you so much for being one of our loyal customers!
I spoke with Eric via phone and to query a charge and cancel my membership. Eric was sarcastic and unhelpful.
Given that I rang to cancel this service and I was unable too complete this, I have had to have my card blocked and changed to avoid future charges.
The email communications say that you can manage cancellation by logging in to your account, this is a false claim. You are only able to cancel via emailing or calling their help desk.
Hi Katie,
Under the "settings" tab from your account, you are able to cancel your subscription. We regret to hear that your exchange with Eric was not a smooth one and would be more than happy to help resolve your inquiry. Please be on the lookout for a private message from us shortly. Thank you.
It said it was free and it was not. Yes cause i will like to cancel my participation to this site after the trial. THANK YOU SO MUCH I WILL BE LOOKING FOR YOUR RESPOND
Hi Annmarie,
We apologize if there was any confusion. The basic text version of any resume created may be downloaded free of charge and our templates are also free to use! For any modifications to your subscription, please contact us and one of our agents will gladly assist you! Thank you.
https://www.myperfectresume.com/contact-us
Love the flexibility to enter my info and change formats
Hi Jacqueline,
Thank you for sharing how much you enjoyed using our resume builder! We appreciate it!
It would be great if you could help people out for free because half of us are broke.
Hi Kayla,
The basic text version of any resume created may be downloaded free of charge and our templates are also free to use! While our premium services do incur a cost, our 14-day trial comes with a 100% money-back guarantee!
Wonderful resume suggestions and help. With wording etc. I use a thesurus and dictionary to help and this streamlined the whole process. 5 stars assuming it is easy to pull my created project from the website.
Hi Ryan,
Thank you for your detailed review! We're glad to hear that you enjoyed using our resume builder and really appreciate the 5-star feedback!
My Perfect Resume helped me create a resume within minutes and I am so thankful that this was easy to create.
Thank you so much for your kind words Jennifer! It was our pleasure to able to assist you!
It keeps inserting the wrong personal information. Puts in my High School, instead of my name. I can't change it everywhere. Won't keep my correct email.
Hi John,
We regret to learn of the difficulties you're encountering. At your earliest convenience, please contact us via chat or phone and one our agents will gladly assist you!
https://www.myperfectresume.com/contact-us
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hi Steven,
Thank you for being one of our loyal customers! We're sorry to hear that your cancelation with us hasn't been smooth and can certainly look into that for you. At your earliest convenience, please send us an email directly to: social@myperfectresume.com with your Account ID or the email address associated with the account.