On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They will fraudulently charge your bank account every month for services never signed up for. Calling their "award winning customer service" results in ridiculously long hold times with nobody answering your calls, DO NOT TRUST THESE SCAMMERS
Love the resume template options and the ease of creating one that best represents who I am, but was a little surprised to have to pay for it based on the advertising I saw in my Google search. I paid, because the templates are that good, but expectations weren't met.
Hi Dylan,
Thank you so much for your wonderful feedback! If we may, the basic text version of any resume created can be downloaded free of charge. Both our site and our templates are free to use as well, however, our premium services do incur a cost.
Easy to use, called Customer Service to answer a few questions prior to purchase and all good!
Thank you for sharing your feedback and rating us with 5-stars!
I was under the impression that this website was free for active military members. Other than that i find the website to be very useful, thanks!
We greatly appreciate your feedback, Aaron! Thank you!
Wish this was around when I was first looking for work.
Thank you for sharing your feedback and rating us with 5-stars!
It has been very easy and stress free making my resume
We're so happy to hear it, Cody! Thank you for sharing!
Don't like the fact that I cannot pay once to get a resume and need to stop the contract after I get it...
Hi Bacholas,
We regret to hear that you ran into some roadblocks. At your earliest convenience, please contact us and one of our agents will gladly assist you!
https://www.myperfectresume.com/contact-us
Frustrating in the data entry portions, jumps and deletes
Thank you for sharing your feedback and rating us with 5-stars!
Easy to use templates, love that you can upload an old resume and it auto populates your information so you have less work to do
Thank you for sharing your feedback and rating us with 5-stars!
I would recommend this for anyone creating there own resume.
Thank you for sharing your feedback and rating us with (five)-stars!
Thank you for helping to make something that is stressful to me so easy!
You're welcome always, Thomas.
The price went up from last time I used it. 3,95 to 24,95... time changes but still reliable.
Hi Jefferson,
It sounds like you may have reactivated your subscription. We would be more than happy to look into that for you. At your earliest convenience, please contact us and one of our agents will gladly assist you!
https://www.myperfectresume.com/contact-us
Good resume builder however does not tell you that you have to pay until you are done
Hi Anthony,
Thank you for your feedback. Please know that our site is free to use as are our templates. We give customers the option of continuing with our premium services if they are satisfied with the end result.
I loved how easy it is to make a professional sounding and looking resume. I couldn't have imagined my resume looking so PERFECT!
Thank you for sharing your feedback and rating us with (five)-stars!
Very user friendly. I don't feel overwhelmed anymore.
Thank you for sharing your feedback and rating us with (five)-stars!
Easy to use, although some better editing features would be nice.
Hi Julie,
We appreciate your feedback! Please know that edits can be made in the downloaded Word version of your document!
Was really helpful, Having all the suggestion and your job description at hand
Hi Carrie,
We're glad to hear that you enjoyed our resume builder! Thank you!
Glad I found your site! Your product takes a ton of headache out of this resume writing process. I highly recommend. Thanks
Thank you for sharing your feedback and rating us with (five)-stars!
Answer: UNAUTHORIZED PAYMENTS TAKEN. $24.95 a month, EVERY month. Check your credit card companys protection plan and report them. You may not be liable for unauthorized charges and services not rendered. Also report misleading and false promises such as them telling you the charges will stop. REPORT THEM TO YOUR STATE ATTORNEYS OFFICE! For newbies to the site... they will be so sweet and kind and tell you they will cancel. They will not. TAKE ACTION! The positive reviews are not from real customers.
Answer: We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. Most of clients use the service for months since this service allow clients to build as many resumes as they want with the ability to customize those accordingly to the specific job criteria that they are requesting. For example our builder give you hits in how to create a perfect resume for Marketing Jobs and give you specific keywords for that department as well as many other departments that you can choose for yourself and additional to that you can built the cover letter and even search jobs through our page. This is just an example of the many use of our services. We have a toll free number in the page that client can contact us for more information about how they can use the service to be successful when it comes to job searches.
Answer: You can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription. You can also call us if we can be of any further assist to you.
Answer: Hi Susan, I will be more than glad to assist you. You may cancel your subscription using any of the following options: * By calling Customer Service 1-855-213-0348 from Monday - Friday 8 AM to 8 PM CST Saturday 8 AM to 5 PM CST Sunday 10 AM to 6PM CST * By clicking chat button on our website * From your account- go to settings>subscription>cancel (on the top right of your home page when you login) If you want to continue the process with me, I will need the email address used to create your account with us or the account ID.
Answer: Thank you for getting in touch and we're sorry about the delayed response, Marc! You may cancel your monthly subscription at any time using any of the following options: By e-mail: customerservice@myperfectresume.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with MyPerfectResume. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Absolutely not! We apologize for any inconvenience this may have caused and we're deeply sorry to hear you experienced this with our company, under no circumstance do we like to hear this kind of news, we would like to take this opportunity to clarify some information regarding our products and services. You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@myperfectresume.com Call us at: United States and Canada: 855.213.0348 Monday Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0800. 189. 0676 Monday Sunday 9:00 AM to 9:00 PM (GMT) Australia: 800.758.379 Monday Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 199 Monday Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)
Answer: Cannot sign in but was charged?
Answer: DO NOT USE THIS COMPANY! I am a very organized person who worked for the state that I reside in as an investigator. I had an injury and had to make a change in my career. I am very careful about getting pulled into scams, however, I felt that this would be a good opportunity to build a resume and cover letter that was more updated than when my original resume that I wrote years ago. First of all, the templates are not free. After spending a long period of time writing the perfect resume, I only had the option of spending $2.99 to have access to the resume/cover letter. I felt that was a reasonable fee for the use of the template. As I stated, I am very organized and manage my finances very well. I made sure that I went into my account and cancelled by subscription after 5 days of use so that I would not be charged the $29.99 for the month. Today, I checked my checking account and sure enough the $29.99 had been deducted. I immediately called customer service and they stated that my cancellation had not gone through and they had no notification of my cancellation. They were willing to give me back only $14.00 of my $29.99 back and then went on trying to sell me more offers. I was extremely angry and then spoke with a supervisor. He also argued that I had not cancelled. I went through the same steps to cancel my account while the supervisor was on the phone with me. Low and behold the cancellation went through! Obviously, this company has set up the cancellation process to fail and you will be charged the $29.00 anyway. I definitely learned my lesson! I had to threaten to have my attorney to get involved due to this company stealing money from my account before they agreed to reimburse my full $29.00. They could not give me a refund confirmation number for the remaining reimbursement. I as a Social Worker who advocate for people could not conscientiously could not write a review to warn people of this scam.
Hi Matthew,
We regret to hear that you have had unfavorable experience with us. We are not scammers and are available to rectify the situation. At your earliest convenience, please send us an email directly to: social@myperfectresume.com with your Account ID or the email address associated with the account. Thank you and we look forward to your email!