From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
So I sent them an email several weeks ago to cancel. NO reply. Tried again, this time it wouldn't even send the message. So I called. The service representative tried to sell me at least 2 different plans for varying prices instead of just cancelling. BTW the monthly cost of the plan I was on was the YEARLY cost of another plan, and he wouldn't even switch it over to that one for free. Crappy service, I spent way too much for something I never used.
You has withdrawn my money from the bank account although I decline the payment
You are thief!
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectresume.com/contact-us.
We will get back to you with a solution as soon as possible.
I cancelled the account the same day I created it and now I was charged $24 almost a month after using the service. I know it was cancelled because I just cancelled it again and it was the same process.
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectresume.com/contact-us.
We will get back to you with a solution as soon as possible.
Have a great day!
I canceled this service twice and still got charged an extra 48$. If you cancel this site they will make you hit cancel my subscription 4 times to actually cancel. And they will hide it so you can't find it. Don't buy the "free trial" because it is impossible to cancel. They also charge your card at 1 am so that you won't see it. This is the first review I have ever left ever.
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectresume.com/contact-us.
We will get back to you with a solution as soon as possible.
We purchased the $2.95 charge to process of a single resume and only used MyPerfectResume.com the one day. We find that we've now been charged $23.99 for the last 3 months. They are another company that gets you into an automatically repeating charge that isn't clearly indicated on their website. They agreed to cancel the account but only after offering us a continued discount price of $12.99 a month and then $4.99 a month, but unlike the other reviewer they never offered to return the charges already on our credit card. Another reminder to check very closely the fine print before paying for anything on a website you haven't worked with before.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
1. Suck you in with falsities then make you subscribe to get your self created resume back or print.
2. Trap you in plan by making account as hard as possible to access.
3. Stores information even after canceling.
4. Inadequate and rude customer service.
5. Overall no more help than a free template and then you have to deal with all of the above.
Worthless, useless service.
Hello, we are deeply sorry to see your rating towards us. At MyPerfectResume, we always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen. Please, send us your account details or contact information, so one of our customer service representatives can contact you.
Thank you! Have a great day!
I would give 0 stars if I could. I was scammed out of $23. Don't use this site. I applied for a trial. I felt fine spending the $2.83 to use the service. Suddenly I was locked into a year long membership where I'm play $23 a month? Tried to cancel twice via the website, but you have to call to cancel? You're going to be routinely charged if you use this service. When I called they would only give me an $11 refund despite not having used their services more than the one time. Utter bull$#*!. GIVE ME MY MONEY BACK
We are sorry for the inconveniences this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I have never met an online company that was pleasant, kind, and understanding when it comes to refunds until I met myperfectresume. I'm currently in a financial rut and was unaware of the monthly subscription price at the time, so I sent the site an email asking if there was a possibility I could receive a refund and the help I received went above and beyond my expectations! I was able to quickly get on the phone with a representative and he told me that they would be glad to refund me the amount and they surely did! He also gave me more information concerning cover letters, resumes, and more. He even offered me a discounted monthly subscription price if I wanted to stay longer with their company in order to create a cover letter. When I tell you that was one of the best customer services I have ever experienced, I truly mean it. That guy did an awesome job and I was glad that I got a chance to speak to him.
Reviews like this make our day! We are pleased you had a great experience with our Customer Service Team and our builder!
Paid $2.95 for a trial period (price to go to ~$24/month) after that. CANCELLED plan the NEXT DAY... but still got charged $24. Not sure why anyone would need to keep paying that much for a one-time resume (high school student project) but I guess that's how the company makes their money.
We’re sincerely sorry for the inconveniences this may have caused you; we'd like to take this chance to explain that if you did not receive a cancellation confirmation via email, your account was never actually canceled or that something might have happened during the whole process.
Since our customers are our top priority, we would love to assist you in this matter. Please, at your earliest convenience, contact our Customer Service Team, so we can review your account and all the actions are taken on it, to see if we might have missed something.
If you have any additional issues with your account, you might also contact us through social media, as we would be happy to help you.
Using this link you might send an email or call us: https://www.myperfectresume.com/contact-us
STAY AWAY
It says its free, but when you do all the work on the resume and what to print then it asks you to pay a little fee of $2. But once you enter your account number they will start charging your card around $34 monthly. They refused to refund, wasted my time over the phone and said i had agreed to a subscription which i had not at any point! Its a scam
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. All of our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If there was no cancellation request sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
One advice, DO NOT USE THIS FAKE APPLICATION!
While i am checking my credit card account balance it shows that they stole from my card 23 euros after a while from editing my resume and paying as required the 3 euros! IDK how it happened while my card details doesn't saved!
What a shamee!
We are sorry for the inconveniences this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
The first time I called to cancel l, it took 6 minutes before I gave up. The second time I called, it took 8 minutes for them to finally answer. Why can't I manually cancel instead of waiting 14 minutes for someone to finally answer?
Hi, Roderick! We apologize for the prolonged waiting time! We will take notes on your feedback and look into what modifications can be made within our team, so this may not happen again.
They charge you without prior information! Last but most important, you will spend the time filling your resume on this website, but you cannot download it unless you pay, even for a free trial time. Therefore, it is a scam and later they use your card's information to charge you 23 E monthly without prior notification. Don't ever trust them. When I tried to call the customer service, this is how they respond:
Hi! We apologize for any inconveniences this may have caused you. We want to take this chance to clarify what we offer at MyPerfectResume. We offer a free basic access account that will permit you to download a plain text version using our examples and tips. However, if you want to print, download or email a professionally formatted document, you must subscribe to our premium access account.
If you decide to subscribe to our premium access, know that we offer a 100% money-back guarantee for our 14-day trial if you are not fully satisfied with our products and service.
Please feel free to contact us if you have any questions or doubts. Have a great day!
I was under the impression that I selected $2.95 to print a resume without signing up to a subscription. Turns out that $2.95 is how they get your cc info to charge you $23.95 14 days later for a subscription. Their response to me when I messaged them to get my money back for a subscription I didn't realize I purchased was basically - "Oh well... You have our services for the next month but the good news is you can cancel your subscription and not be charge next month". BE AWARE!
We are sorry for the inconveniences this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I used this website a few years ago to download ONE resume for my freshman year of college... I got charged FIVE times and the customer service was rude about it. Not only that but the resume sucked and honestly could not convert well to PDF or Word without significant design changes. Fast forward to me entering me senior year of college I see on my bank statements charges for a subscription that I had not started. The subscription cost was 23.99 and I had a full bank investigation because I thought it was fraud... it was not. They only refunded me three charges even though I they messed it up for 8 months. Horrible place. Just look up how to make one and use Google Drive resume outlines to make one that is SO much better.
Hi, Ashlee! We are sorry for the way you feel about our builder and for any inconveniences we may have caused you.
We'd like to take this chance to clarify how our membership works. All of our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If there was no cancellation request sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact us at: https://www.myperfectresume.com/contact-us
I had a very bad experience with this company
First they asked me to enter personal information, then they sent me exactly the same information in the form of a PDF file and I paid the requested fee and that was it.
And after that, I received no service, help or any news, and I was surprised to find that my debit card is reduced by about $ 24 from next month, When I protested, they said that you have already registered automatically and you have to pay, and when I ask them to cancel my membership, they left me the next month not to return the deducted money
Our apologies for any misunderstanding; however, all users must agree to our terms upon registration since we display this before submitting a purchase.
To clarify, all of our subscriptions are auto-renewing. We have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and lastly, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion. If you have any other questions or concerns, just contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
They will mention the resume templates are free and after I spent an hour building a resume I was told I need to become a member. A month or so later $34 was taken out of my account without any notification that payment was about to be due. When I went to contact them the number is not connected. Probably the poorest service I've ever experienced.
HI, Keely! To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
We are sorry for any inconvenience we may have caused you!
When you decide you no longer want to use their services, good luck cancelling your membership. There is no option to cancel your membership from your account login. They provide you a customer support email (to which I still have not received a return email after several days) and a phone number (which I have been on hold with for the last 35 minutes). It almost seems like it is by design that it is difficult to cancel a myperfectresume account. RECOMMEND NOT GETTING INVOLVED IN THIS SCHEME
Hi Chandler! We are sorry for any inconveniences this may have caused you. We invite you to contact us through social media, so we can assist you with canceling your account or anything else you may need.
At MyPerfectResume, we strive to provide excellent customer service, and it's what we want to offer you.
We look forward to hearing back from you soon.
Have a great day!
I asked them to cancel my subscription and refund me the money. They ok they have canceled it on March 3rd, today, March 16 they deducted $34 from my bank account.
Our apologies for any misunderstanding with our Customer Service Team in regards to your inquiry, Sakshi.
Unfortunately, we’re not aware of what happened during your interaction so, in order to be able to review your case, we strongly suggest that you please contact our support line so our Customer Service Team can help you with anything related to your account or escalate it if necessary.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We are sorry for the inconvenience this may have caused you. You can contact our Customer Service Team through this link https://www.myperfectresume.com/contact-us, so that we may assist you if you have any other queries. We apologize for any confusion and issues.