From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
You advertise free resume templates, but then charge me to download and print my resume. False advertisement.
Lol they sell you a resume template for $2 after you pay they send you an email that goes to your trash (you really never see it) letting you know that you have committed to a monthly subscription for $30. When tried to get a refund they push you so hard to commit to a $1 monthly subscription and avoid completely to acknowledge if they can or not give you a refund. As soon as you tell them you will contact your CC they tell you that its ok to do a refund and hang up on you really quick.
Be aware!
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I really found this resume creator extremely helpful
Thank you, Denise, for your review, glad we were able to help.
Very good, is one if the best tools that I have used
Thank you, we're always here to help whenever you need us.
When I signed up for the site, I made it clear to cancel my subscription at the end of the month, not be billed every 4-weeks. I work two part-time jobs and am unable to check my bank statement on a regular basis.
I was finally able to go through it in full and discovered they have been charging me not to my knowledge for the last 5 months. I've received no notification of billing in my email, text, or though the site itself in the form of a receipt. They've just been taking the money from my account without notifying me in any form.
I tried to request a refund and they only offered me 50% of the last month, that's unacceptable as I haven't even used the site since signing up. I know this seems like a case of being absent minded. But I am certain I made it clear to end my subscription at the end of the first month, so I haven't been looking for it. It's extremely unprofessionally to keep charging you without notifying you, almost criminal.
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
I didn't get refund after cancelling the membership. According to them, they will give you refund on cancellation if you would cancel within 14 days but i didn't get that. Worst service ever i had. I will not recommend anyone to make resume here.
We’re very sorry if this caused inconvenience for you, we'd like to take this chance to explain that if you did not receive a cancellation confirmation email that means that your account was never actually canceled or that something might have happened during the whole process.
Once any user processes a cancellation the system automatically generates an email with all of your cancelation information for future references if necessary. That being said, our team would love to review your account interaction to see if there's any history of a cancellation attempt.
At your earliest convenience, contact our Customer Service Team and they will be more than happy to review this for you.
I wish it was upfront about needing payment before I entered all of my information.
We appreciate your feedback, Daniel.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Honestly, I'd give it a five star but I don't have any experience with any other online company. I am blue collar and was needing a resume for a remote job application. I was intimidated by the process not knowing how to build a proper resume. My Perfect Resume was incredibly easy to navigate. I got a call back quickly, so we shall see what comes next.
Thanks so much!
Dane
Thank you for the review and for rating us four stars, Dane!
It was easy and fast to create my resume and I love it!
Thank you for sharing your experience with us, Sabrianne!
Very Helpful tool to get resume created professionally!
Thank you, we're always here to help whenever you need us, Lara!
Very professional description of everything I needed. Articulated my resume just as I wanted.
We're thankful for the amazing feedback you have given us, Robert!
The service is automatically recurring monthly payments without any bills or notice; also, the service cannot be cancelled on your dashboard unless you contact them to help you end the service. It seems that they use this tactic to deceive consumers so as to make money. I ended up spending over $100 for a simple resume template that I used to quickly put one together as a formality. Needless to say, I feel that I was scammed by this company. Hard lesson learned, user beware to avoid costly consequence.
Our apologies for any misunderstanding, Beth, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
Super easy to use! My only complaint is I was unaware of the fee until the end.
Thank you for your review, glad we were able to help, Paul!
User friendly application. The application has a modern approach in assisting job seekers which makes it interesting to use.
Thank you for sharing your satisfaction with us, Lindo!
Have used this site for years, always get the job.
Thank you for sharing your feedback and rating us five stars!
Awesome' oh wow like totally freak me out I mean right on
Thank you for sharing your feedback and rating us five stars!
Extremely quick and easy especially for 1st time resume builders
Thank you for sharing your feedback and rating us five stars!
I have been charged roughly $100 over 3 months due to a recurring subscription.
The terms of the recurring subscription are only mentioned in the fine print when you sign up for the trial. This company has managed to sign many users onto monthly recurring subscriptions this way.
The chat agent will conveniently disappear whenever I ask if a refund is possible.
Our apologies for any misunderstanding, Jay, however, all users must agree to our terms upon registration since we display this before you submit a purchase.
To clarify, all of our subscriptions are auto-renewing, as we have a continuous billing feature that charges your credit card on file after your trial expires and every month afterward unless you choose to cancel your subscription beforehand.
Since there was no cancellation request sent before the end of the initial period, your account rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas such as the sales page, the payment information page, on the payment confirmation page and lastly on your welcoming email which confirms your 14-day trial purchase in addition to a detailed overview of your new subscription.
That being said, we hope that this helps clear out any confusion and if you have any other questions or concerns just simply contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
Nice to get new ideas technology is available on line
Thank you, Sunil, for the positive feedback!
I have the perfect resume. Site is easy and user friendly. Affordable. Can reach customwr service quicly.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.