From the business
Your perfect job-winning resume awaits!
Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
This is very misleading. I thought I was spending $2.95 on one resume and all the sudden I'm charged $71.95. I'm so upset right now I cant afford to be taken advantage of like that. This is not acceptable I want a refund.
The tool was helpful and I liked it but if you forget to cancel your 14 day membership that you paid around 3 dollars for you will be hit with a FULL payment of around 23 dollars which you CANNOT get a full refund for! Same as another user said, they tried to resell to me when I was trying to cancel! I even had already told the man that I had just gotten a job after using the site to build my resume but I had no money and could not afford the 23 dollars I just got hit with (for a service I don't need anymore!) and he did not even acknowledge or understand my struggle but tried to convince me to keep the program for a lesser amount of money after I just told him I had NO money! I left the call with a partial refund and feeling really down and frustrated. I've been doing the best I could to save every penny and to remember to cancel things before I got charged but this one slipped my mind and I am really disappointed with myself and with the lack of understanding, reassurance and the insensitivity I was met with on the phone. I had to ask SEVERAL times about a refund before the gentleman finally answered my question and told me I would get a partial refund! It would have been so calming and reassuring if he could have given me an answer before going on and on about the benefits of keeping the program that I am NOT INTERESTED IN! It was really frustrating!
Hello! We want to offer our sincerest apologies for the negative experience you’ve had with our customer service team. At MyPerfectResume, we strive to provide a service of excellence, including treating our customers with respect and with their interests in mind.
Our team has inquired about your interaction with customer service, and we are sad to admit that your case/issue was not correctly addressed. With this in mind, we will take the necessary steps to ensure that this situation doesn’t repeat.
We want to thank you for bringing this to our attention, as we are always looking for ways to better our service and our customer’s feedback is vital for the success of this.
Title said a lot, in this case secreenshot all your pages then u have a JPEG covert into PDF and then into Word to actually make it free, and again actually a good product just a big lie in the end and Marketing lying to customers.
Hello! Thank you for taking the time to bring this to our attention. At MyPerfectResume, we value your feedback and want to make your life easier. Please get in touch with our customer service team by clicking here https://www.myperfectresume.com/contact-us to discuss this further.
Thank you Nora R. I was having some billing issues and she was able to help me and highlighted the websites lower cost and explained the services it still offers. Wonderful employee. Thank you!
Thank you for the glowing review!
The personalized review that they make you wait 48 hours for is just a generic letter giving pointers on resume writing that would be beneficial for maybe high schoolers writing their very first resume. It was obvious that no one reviewed my resume, because half of the "review" was just formatting suggestions which my resume already had.
Hello! Thank you for taking the time to bring this to our attention. At MyPerfectResume, we value your feedback and want to make your life easier. Please contact our customer service team by clicking here https://www.myperfectresume.com/contact-us to discuss this further.
I contacted them to cancel my subscription and refund my money and Michael was really smooth with his service and I was satisfied with it.
We are thrilled everything turned out great!
I found this site to be actually quite a great tool when you want to build your resume and make your experience standout for potential employers; the suggestions are a great tool to use and give you that professional edge in competitive labour markets. The reason for me to give 3 stars and not more is because of the automatic payment taken without any notification or notice of such when in limited services acquired. Transparency goes a long way and using abusive money grabbing tactics drives customers away. Not impressed.
The customer representative Joshua was helpful, polite and friendly although I still had to pay for an unwanted service to get some of my money back
We are glad you liked our product and apologize for any inconvenience our subscription may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion.
Contact Us: https://www.myperfectresume.com/contact-us
What a pleasurable experience this resume website was! It literally does all the work for you! It was so easy to put an amazing and professional resume together using this website! I will definitely use it again in the future if I ever need a new resume and I will definitely recommend it to everyone I know!
Thank you for trusting us with your resume; we are here for you always!
The site itself is awesome and i was able to create a resume quickly and easily.
Follow up from my subscription was $#*!. Apparently you cant edit or do anything on a tablet or phone, only a desktop, which im sure is a massive inconveniece to alot of people not just me.
Hello! Thank you for taking the time to bring this to our attention. At MyPerfectResume, we value your feedback and want to make your life easier. Please contact our customer service team by clicking here https://www.myperfectresume.com/contact-us to discuss this further.
I paid 2,95€ to have my CV ready, after that I never used the website anymore and after a month I found out that they charged me 22,95€ without any advice!
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I stumbled across this website and thought I would give it a try.
The website, (www.myperfectresume.com) had a 14 day trial package for $2.95.
It mentioned that users would be able to print off resumes, cover letters and other important
Documents as much as needed. I attempted to print my resume 10 minutes after I signed up but had no such luck. I called customer service and spoke with Mark, but again was not successful. I proceeded to tell Mark that I wanted to cancel my 14 day trial package. (This website said that users can cancel their membership anytime by calling customer service or by e-mail) Mark then proceeded to tell me that I would need to e-mail my perfect resume if I wanted to in fact cancel this membership.
This website is very misleading!
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectresume.com/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
I never signed up for a subscription. I hate and avoid automatic payments at all costs. In Nov they billed my account for, 45 cents 4 times... Phishing to see if they could get money. Then from Jan 2022 till we caught it they have been billing $23.95 every month this year. Now Oct 2022. I am having my bank look into charging them back and fraud charges. I will also contact the FTC and show them the many people in the same boat being scammed. Can you say class action Law Suit?
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
David is amazing, he was very helpful and very kind, this is a really good application, the prices are okey
Thank you for this glowing review for our agent David!
Took me 4 calls to get my FULL refund back. They took out $35 without letting me know and then only refunded back half. By the last call I almost coudn't control my laughter. They all parroted the same thing. He was going on and on about how an offer was only on the table for that day I had rung up 3 times previously on different days (thats how long it took to get my refund) and they all said the same thing. Oh well whoever gave them that script to read is ridiculous and I quite honestly feel sorry for them having to read it out. This review was all written out while the guy was talking as well. And I had time to make a coffee its laughable really.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I had the opportunity of speaking with Stanley who was kind and understanding of my situation and made sure that my account was reactivated with no questions asked. He also gave me some great support with a very positive and understanding way of handling our call. I appreciate the kind of service that not only gets it fixed but also shows some empathy! Thank you Stanley for making a bad day that much better!
Thank you for the kind words! Our mission is for you to be successful, and we are glad to contribute. Let us know if we can assist you with anything else in the future!
Thanks to this website I was able to create a professional resume and cover letter easily and land a great job. Thank you
Reviews like this make our day! Count on us, always!
Never taken their subscription. Just made one time payment of 2.95 dollars. Thereafter they withdraw three payments of 34.95 from my credit card without any authorization, service or subscription. Felt very painful to lose hard earned money to fraudsters.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I called saying I wanted to cancel my membership and he made it this whole hassle of me trying to communicate to him that I didn't want to take the discounted rate, I just wanted to cancel it completely. I wish there was a way to remove my credit card information from this website because I've gotten so many emails from MyPerfectResume during the course of that phone call, I'm still not sure if he got the message and is going to charge me!
Hello, we are deeply sorry that this was your experience with our service. At MyPerfectResume, we always want our customers to have the best possible experience with our products and services, and we would love to see if we can find a way to make that happen. Please, at your earliest convenience, contact us through private messages to discuss this in more detail.
Thank you! Have a great day!
I signed up for the 2 week trial and I meant to cancel. I canceled one day after the subscription charge and they would only give half a refund for ONE day. I can understand if I was half way into the month, but penalizing me for half the money for one day is absurd.
We apologize if this caused any inconvenience. We want to take a chance to explain how our services work, so there won’t be any future misunderstandings.
When you sign up for our services, in the 14-day trial manner, you enroll in our monthly subscription service. We explain in our policy that you may cancel this at any time. If you don’t go ahead with the cancellation, you authorize us to charge your credit card every four weeks at the regular price of your subscription.
As for our refund policy, we do not offer refunds if you cancel your subscription service after the 14-day trial. Please refer to our Terms and Conditions page for additional information on this matter.
If you would like to be assisted by our customer service team, please get in touch with us using this link https://www.myperfectresume.com/contact-us
The resume builder is super easy to use but I had payments come off my credit card even after my email request to cancel the service. I sent an email to cancel my trial but found out you need to ring their service desk.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us