About the Business
Your perfect job-winning resume awaits! Thousands of users trust MyPerfectResume Resume Builder to make a career-winning resume online. MyPerfectResume takes the hassle out of resume writing. Choose from customizable templates and follow easy prompts to create the perfect job-ready resume, effortlessly.
MyPerfectResume Reviews Summary
The company has received mixed feedback regarding its customer service and overall reputation. Positive reviews highlight the quality of the resume services and commend specific representatives for their professionalism and helpfulness. However, significant concerns arise from customers regarding misleading subscription practices, unexpected charges, and inconsistent service experiences. Many users report frustration with the difficulty in canceling subscriptions and obtaining refunds, describing the customer service as unresponsive or rude at times. Overall, while some customers appreciate the service's capabilities, the company must address transparency and support issues to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
Excellent customer service provided and deals. The resume done and improved were most helpful. Steps are easy to follow and they are there air need any help.
For me, I dislike it when they show up as a free template provider and after you have spent time making a resume and are ready to download it, then here it comes, insert your credit card info to pay!
I recently used My Perfect Resume to create a professional resume, and I was pleased at how helpful and experienced the customer service representatives are. The software is more than meets the eye - it's versatile and includes a job search feature. After my conversation with Andrew, I became aware of several more features than I initially used. It's easy to use, and my resume turned out great! Highly recommend My Perfect Resume to anyone looking for an effective job search tool.
I canceled my account in December 2022. I have been billed for 3 months since I canceled. Poor customer service! Total rip off! Be very careful when using this company. This is the second time that this happened to me. I should have learned the first time. Never again!
We’re sincerely sorry for the inconveniences this may have caused you; We want to take this chance to explain that if you did not receive a cancellation confirmation via email, your account was never actually canceled, or something might have happened during the process.
Since our customers are our top priority, we would love to assist you in this matter. Please, at your earliest convenience, contact our Customer Service Team so that we can review your account and all the actions taken on to see if we might have missed something.
If you have any additional issues with your account, you might contact us through social media, as we would be happy to help you.
Using this link, you might send an email or call us: https://www.myperfectresume.com/contact-us.
I tried the trail period that cost about 3$ for the first month and canceled my subscription.
2 months later i was charged 34.95$ twice in the span of 2 days without notice or reason.
70$ taken from my account and when i called about the issue i was told my acount was active the whole time. Even tho my cancelation took place, the confirmation number i was given i was told wasent a valid number and my money wouldnt be refunded to me. So unless you'd like to be scammed and charged later on after canceling do yourself a favor and find a different site to make a resume on. If i could rate less then 1 star i would.
Hello! Thank you for taking the time to bring this to our attention. At MyPerfectResume, we value your feedback and want to make your life easier. Please contact our customer service team by clicking here https://www.myperfectresume.com/contact-us to discuss this further.
I needed assistance with using some of the online services in My Perfect Resume and Jackie in technical support did a terrific job walking me through how to use all of the tools and answered some questions I had pertaining to my online profile.
We are lucky to count on Jackie; we are thrilled everything got sorted out!
I talked to Joel R agent over the weekend, he told me I had to stay for the $5 deal and I could get my money back, then I got billed again the $5 and still waiting for my first refund
The better business bureau will know about this
Hello! Thank you for taking the time to bring this to our attention. At MyPerfectResume, we value your feedback and want to make your life easier. Please get in touch with our customer service team by clicking here https://www.myperfectresume.com/contact-us to discuss this further.
I would give 0 rating for this website. They loot money from you. Please be aware of their automatic renewal, they wont notify you and will charge money from you. When you call them, they wont refund or respond properly. I am strongly recommending not to use this website
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
I purchased a one time copy of my resume. They then started charging my monthly for a subscription I never signed up for (who would)
Tgey stated they were charging me $17.48 but they were taking $34.95 out of my account and refuse to refund me. Do not use this site its a scam!
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Unfortunate this site is not trustworthy. Canceled memebership. I never even started a day after charging me and I requested a refund since you know I never used the app. This charges is currently pending in my account. The not so legit customer service rep let me know they could only render about 20 percent of what I paid? "prorated" is what he called it. I wondered how after a day of not using this app I had already been charged 80 percent of the fee? I have to dispute through my bank. Waited ten minutes to talk to some one just to have to hang up with his terrible mannerism.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Great customer service. Prompt and friendly staff. The site itself is easy to use with various options available to give your resume the best content and appearance.
Reviews like this make our day!
Beware of this scam. I cancelled this service in January, but they continue to charge my credit card.
Do NOT fall for this fraud.
Hello! Thank you for taking the time to bring this to our attention. At MyPerfectResume, we value your feedback and want to make your life easier. Don't hesitate to get in touch with our customer service team by clicking here https://www.myperfectresume.com/contact-us to discuss this further.
Down And Out Had NO Money. This Site Lied When Said No Credit Card Needed. Totally Disappointed. No One Is To Be Trusted.
We appreciate you sharing your opinion with us, and we apologize for any confusion.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you a chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14 days to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
I tried to cancel my service after the first month since I got the job; I got changed a few extra months so I called customer service to see what happened. The gentlemen I spoke to, Ivan, was friendly and very helpful. He took great care of me and got a refund submitted for me without any hassle or being pushy. 10/10 customer service.
The website itself was great too. It was really easy to navigate and to insert all my information.
Kudos on the new job, and thank you for sharing your experience. If you need anything else in the future, we'll be here for you!
My perfect resume is a big help, my partner and I have done our CV's on the website and it was a success! It's really easy to use all you gotta do is follow the instructions and it'll do the work for you hehe! Great customer service from Oskar (New Zealand) YOU THE MAN!
Thank you so much
Reviews like this make our day! Thank you for trusting us in your career.
We were charged $25 and we were not using this service. A day or two later we noticed the charge and they would not refund us the full amount. Only gave us $11. Which is sad especially since its a service that is suppose to help people who are laid off. This service did not help to get a job and we didn't even use the resume provided I HIGHLY RECOMMEND CHOOSING ANOTHER SERVICE.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Horrible.cannot cancel. Set up so you will not be able to cancel. Continue to take money out of bank account after multiple attempts to cancel. As I complete this review, it is saying it is not credible, really?
Hello! Thank you for taking the time to bring this to our attention. At MyPerfectResume, we value your feedback and want to make your life easier. Please contact our customer service team by clicking here https://www.myperfectresume.com/contact-us to discuss this further.
Amazing understanding of concerns and one of the quickest resolutions I've ever seen. They have offered the best solution
Thank you for sharing your experience with us! Count on us always!
I got scammed by the website customer services i paid for 10 days as test and later before the monthly charge i contacted to the customer service to cancel subscription but then I surprised that they charged me 24USD! And I did not got my refund yet
I DO NOT RECOMMEND!
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Unacceptable errors from the billing department; my account was overcharged on two separate occasions! I understand mistakes happen, and was willing to be forgiving of the second occurrence; but the poor service in handling the issue from their customer care dept. has me not only never wanting to do business with them again, it's also encouraged me to make sure none of my friends, family, and even acquaintances hear about my experiences in hopes of potentially saving them from anything close to an experience like mine.
Hello! We want to offer our sincerest apologies for the negative experience you’ve had with our customer service team. At MyPerfectResume, we strive to provide a service of excellence, including treating our customers with respect and with their interests in mind. We want to thank you for bringing this to our attention, as we are always looking for ways to better our service and our customer’s feedback is vital for this success.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you for taking the time to write to us. We want to clarify your doubts about our services. We offer two types of accounts, a primary access account that allows you to try out our builder and a full-access version that grants you 14-days to print, email, or download your documents using our copyrighted templates. These features aren't available within the free account.
If you decide to try our full-access account, we offer a 100% money-back guarantee for our 14-day trial if you are unsatisfied with our products.