• MyPerfectResume

2022 CUSTOMER CHOICE AWARD

MyPerfectResume

Overview

MyPerfectResume has a rating of 4.44 stars from 25,140 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.

  • Value
    547
  • Shipping
    467
  • Quality
    535

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 70.6%
Positive
84
Neutral
3
Negative
32
52
See all photos

What reviewers want you to know

Positive highlights

  • I spoke to Gabriel in customer service who immediately cancelled the service and credited the charge.
  • Enjoyed the help with completing/refreshing job descriptions
  • 2022 Customer Choice Winner

Critical highlights

  • I called the company because I was confused with what the charges were on my credit card.
  • You has withdrawn my money from the bank account although I decline the payment You are thief!
  • Hard for me to access final copy of resume, called phone number at the end still no help.
How would you rate MyPerfectResume?
Top Positive Review

“Excellent!...”

JOSE A.
3/25/24

It was very helpful!... Very Friendly Associates and offering the best deals available to my needs!... Great Experience!... Thank you again!...

Top Critical Review

“Total SCAM”

Marisa M.
2/26/24

Zero stars. It is a scam and they will try to make unauthorized charges to your card. It asked for $2.95 for 14 day access to the resume templates then even offered to take a dollar off. NO mention of any further charges. Out of nowhere the other day they attempted 3 times to charge $23.95 or some amount like that. Thank goodness I have a card with a credit union and they blocked those charges. But now I have to wait for a new debit card thanks to this stupid site. Don't use it!

Reviews (25,140)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (718) credit card (120) bank account (46) job descriptions (62) work experience (34) job search (39) bullet points (30) phone number (18) bank statement (18) trial period (30)
Thumbnail of user pamelau189
1 review
3 helpful votes
December 31st, 2020
Verified purchase

I so appreciated the customer service from My perfect resume! Both my husband & I are looking for jobs, and they have worked with us to help us be able to utilize their awesome resources for crafting cover letters and resumes, within our tight budget constraints. I found the site easy to use, and the results were beautiful! Best resume yet!
Thank you ever so much for really caring and trying to help.
Sincerely
Pam

Tip for consumers:
Generate the resumes you want and be sure to put the renewal date into your phone as an alert so that you can cancel prior to the next months charge if you want to. Also remember that you can create resumes for more than one person too, and don’t forget to explore interview preparation info as well.

Products used:
Perfect Resume computer application with resume & cover letter help

Service
Value
Quality
Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you, Pamela, for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.

Thumbnail of user josea1888
1 review
0 helpful votes
March 25th, 2024
Verified purchase

It was very helpful!...
Very Friendly Associates and offering the best deals available to my needs!...
Great Experience!...
Thank you again!...

Thumbnail of user paolav43
Paola V. – MyPerfectResume Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user patricial2669
1 review
0 helpful votes
January 18th, 2024
Verified purchase

Very helpful and understanding. I was offered a low subscription fee monthly but knowing myself I would not be able to pay it. Overall the whole process of making my resume was easy and adaptable.

Thumbnail of user paolav43
Paola V. – MyPerfectResume Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user altym
1 review
3 helpful votes
March 26th, 2020
Verified purchase
• Updated review

Misleading. Indicates it's free, but it's not. Hard to log in, switch between screens. Paid up. NOw I just want to download it, and you're making me waste time filling this out and I can't find it. VERY ANNOYING!

Reason I chose this business:

I THOUGHT IT WAS FREE AND EASY. I APPARENTLY WAS WRONG.

Reason I chose this product:

Because I needed it. Stupid question.

Value
Shipping
Quality
Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Hey, Alty

Thank you for taking the time to share your thoughts, to clarify, we do not mislead our users as we are in fact free.

For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.

Misleading
June 12th, 2020
Verified purchase
• Previous review

Misleading. Indicates it's free, but it's not. Hard to log in, switch between screens.

Thumbnail of user jonathanc458
2 reviews
0 helpful votes
February 29th, 2024
Verified purchase

My perfect résumé was easy to use, and provided great insight for better descriptions of the work I have done in my career.

Thumbnail of user paolav43
Paola V. – MyPerfectResume Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user ellan23
1 review
2 helpful votes
March 2nd, 2020
Verified purchase

Absolute gem of a website to help assist with Resume writing.
I just wish it was a free service

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

We are always open to suggestions on ways we can improve and thank you for providing us with your feedback, Ella.

Thumbnail of user mariap1696
1 review
0 helpful votes
July 20th, 2021
Verified purchase
• Updated review

The suggestions offered were very helpful at making my professional work experience points even stronger! Offered more than enough options for resume templates and I feel like I had a career makeover. The cover letter required more personalization but understand that an algorithm can only produce what I provide, it was a nice start. Thank you!

Reason I chose this business:

It was one of the top search results on Google and I found the price beyond affordable.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you for sharing your feedback and rating us five stars!

I have not viewed the final project but I felt the...
July 20th, 2021
Verified purchase
• Previous review

I have not viewed the final project but I felt the suggestions offered were very helpful at making my professional points even stronger.

Thumbnail of user peytong12
1 review
2 helpful votes
May 27th, 2021
Verified purchase

Advertised as free and then wasted my time making my resume to find out its not free. I'm In a hurry so I paid but don't plan on using again since thats rude/annoying

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Our website offers a basic access account completely free which allows you to download a plain text version, Peyton.

However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.

In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!

Thumbnail of user jacobb698
1 review
4 helpful votes
September 11th, 2022

I canceled this service twice and still got charged an extra 48$. If you cancel this site they will make you hit cancel my subscription 4 times to actually cancel. And they will hide it so you can't find it. Don't buy the "free trial" because it is impossible to cancel. They also charge your card at 1 am so that you won't see it. This is the first review I have ever left ever.

Tip for consumers:
Do not use this website

Products used:
Resume subscription

Service
Value
Shipping
Returns
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectResume Rep

Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.

If you have trouble contacting our team, please don't hesitate to reach us through social media.

If you wish, you can also email us the details of your issue using this link: https://www.myperfectresume.com/contact-us.

We will get back to you with a solution as soon as possible.

Thumbnail of user brendau304
1 review
0 helpful votes
May 24th, 2021
Verified purchase

Absolutely love it! If you are having problems completing your resume, this is the way to go. Definitely recommend.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user ruthx1
2 reviews
4 helpful votes
January 15th, 2024
Verified purchase

I recommend My Perfect Resume! The system makes it super easy to build up a Resume. Takes you by the hand. And their Customer Service is awesome! I talked to Dereck & he was super helpful, they even offered me a better deal & that's why I decide to keep the system for longer!

Thumbnail of user paolav43
Paola V. – MyPerfectResume Rep

Hello,

We’re thankful for the amazing feedback you have given us! We appreciate the positive review!

Thumbnail of user elizabethy350
1 review
0 helpful votes
March 25th, 2021
Verified purchase

Very nice. Appreciate the choice and easy formatting. I would prefer a pay as you go or use rather than flat fee. I update my resume every 1 to 2 years

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you for sharing your feedback and rating us with five-stars!

Thumbnail of user epiphanyr3
1 review
1 helpful vote
August 12th, 2022
Verified purchase

1. Suck you in with falsities then make you subscribe to get your self created resume back or print.
2. Trap you in plan by making account as hard as possible to access.
3. Stores information even after canceling.
4. Inadequate and rude customer service.
5. Overall no more help than a free template and then you have to deal with all of the above.

Worthless, useless service.

Tip for consumers:
Dont do it... modify a free template yourself youll be so much better off.

Products used:
Resume

Service
Value
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectResume Rep

Hello, we are deeply sorry to see your rating towards us. At MyPerfectResume, we always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen. Please, send us your account details or contact information, so one of our customer service representatives can contact you.

Thank you! Have a great day!

Thumbnail of user fimbae
1 review
0 helpful votes
September 7th, 2023
Verified purchase

My experience was outstanding. The support agent dedicated ample time to listen to my needs and even provided extra assistance in connecting me with professionals in my field. Furthermore, I received a complete refund for my subscription upon request, along with additional monthly subscription discounts.

Thumbnail of user paolav43
Paola V. – MyPerfectResume Rep

Hello,

We're absolutely thrilled to hear about your outstanding experience with us! It warms our hearts to know that our support agent dedicated ample time to truly understand your needs and even went the extra mile by connecting you with professionals in your field. Thank you for taking the time to leave us your review!

Thumbnail of user tobit10
1 review
0 helpful votes
April 16th, 2021
Verified purchase

I love the walk through and ability to add the job description so your software can add "key words" to the resume. I'd like to see a Federal Job option as their resume requirements or what they look for is totally different. Overall good experience, easy format (bring in more visual options though).

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you for sharing your feedback and for giving us a great rating.

Thumbnail of user timothyl351
1 review
1 helpful vote
March 25th, 2021
Verified purchase

Maybe tell people that you have to pay for the resume before doing they attempt to make it

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user cynthiaa1058
1 review
0 helpful votes
September 20th, 2021
Verified purchase

Why are you advertising yourself as a free resume builder when you charge money for people to actually download their resume! Such bs!

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

We appreciate your feedback, Cynthia.

To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.

Thumbnail of user scottv202
1 review
25 helpful votes
March 2nd, 2020
Verified purchase

It was extremely easy and fast, all templates are wonderful and have a lot to choose from. Besides being the fastest resume I've done without even have to think of what information I should apply you have so many benefits, they can check your resume and correct all your mistakes or give you a better way to re-word phrases, and customer service is always there for any questions and concerns you might have and you have a 30 day to cancel subscription if needed.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

We appreciate you detailing your satisfaction with our resume builder, Scott.

Thumbnail of user richardf1269
1 review
0 helpful votes
June 17th, 2021
Verified purchase

I discovered the website on a search for free resume templates, so I was a bit disappointed to discover it wasn't actually a free template. And I simply needed to update my resume as I have been at the same company for over 9 years, so I really don't need a membership or monthly service This was a bit deceptive and the payment thing does not come up at all until you have gone through the entire process

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you for sharing your feedback and for giving us a great rating.

Thumbnail of user danielc2476
1 review
0 helpful votes
June 15th, 2021
Verified purchase

When I looked on line it say free template after I go through the whole process I have to pay and then enter into a subscription

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you, your feedback is much appreciated!

Thumbnail of user vinnieh5
1 review
0 helpful votes
December 6th, 2023
Verified purchase

Accommodating,no stress reasonable she was making me aware of the services that I had with the subscription

Service
Value
Quality
Thumbnail of user paolav43
Paola V. – MyPerfectResume Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user suzannel480
1 review
0 helpful votes
October 16th, 2022

I had the opportunity of speaking with Stanley who was kind and understanding of my situation and made sure that my account was reactivated with no questions asked. He also gave me some great support with a very positive and understanding way of handling our call. I appreciate the kind of service that not only gets it fixed but also shows some empathy! Thank you Stanley for making a bad day that much better!

Products used:
I am using their resume writing system and job search features.

Service
Value
Thumbnail of user veronical262
Veronica L. – MyPerfectResume Rep

Thank you for the kind words! Our mission is for you to be successful, and we are glad to contribute. Let us know if we can assist you with anything else in the future!

Thumbnail of user eeberkun73
1 review
0 helpful votes
May 5th, 2023

No problem creating a great resume. Relatively easy to learn. The problem comes after your low $2.95 initial payment for 14 days.
As far as I can tell, editing the resume requires you to pay a monthly or annual fee. So YOUR resume is held captive by the company. I've not been able to change one thing without being on THEIR website.

Tip for consumers:
Look at a complete price list before using. If you want it, you can BUY it.

Thumbnail of user veronical262
Veronica L. – MyPerfectResume Rep

We are sorry for the inconvenience this might have caused you.

To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.

If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.

Contact us: https://www.myperfectresume.com/contact-us

Thumbnail of user laurap1179
1 review
0 helpful votes
August 16th, 2021
Verified purchase

Listed as free. Cost was $25. Kinda sad about that, but it was simple to use.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you for sharing your feedback and for giving us a great rating.

Thumbnail of user daynav10
1 review
0 helpful votes
January 8th, 2021
Verified purchase

I like that it's quick and easy to put a resume together. But, I just wish that it allowed at least the first download for FREE.

Thumbnail of user yashirah2
Yashira H. – MyPerfectResume Rep

Thank you, we truly appreciate the four-stars,

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From the business

Your Resume, Made Easy!

My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.

Business History

We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 5 days
We've got live, friendly people standing by ready to help you. Just find the country-specific phone number below and give us a call. If you aren't able to phone in, please use chat or email to contact us. Whether it's a question about building your resume, getting the most out of our services, or managing your account, we're here to help.

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