MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
Jag är nöjd med den information jag behöver. Bra med kontakter man kan ha en Konversation med.
Assistenza professionale, gentile, paziente e molto accurata.
MyHeritage is the "Johnny Appleseed" of genealogy - they give you countless tools, resources and different ways to build a family tree... or a whole orchard of trees if you choose. It's still up to you to keep adding branches, but no other genealogy site out there will have the resources and possibilities MyHeritage has.
Generally an excellent family tree software but ……. Ease of use when receiving hints by email. Finding the corresponding person is sometimes difficult. Working with DNA is difficult. Ancestry is more logical and easier to use.
Quite exciting to find ancestors both known or not known to me.
Una aplicación sencilla, amigable y muy útil.
Una excelente herramienta que agiliza y dinamiza mucho la búsqueda, registro y recuerdo de nuestros ancestros.
Muy recomendable.
I'm very satisfied with MyHeritage, except that I'm overwhelmed by SmartMaches and Discoveries. I can't treat them all, unless I devote all my time to genealogy, and I don't want to do that. For the rest, I reckon it's an incredible tool, very powerful.
I had a problem importing to my correct account and identifying myself as the main person. I could not use the relationship tab. I got a call from your representative who walked me through the process. It was a No Caller ID which I don't normally answer. I was super happy with the quick response
Some of the information from other family trees have wrong information and name spellings. I know my info is correct.
Interesting connections found in many countries. Mostly easy to add new things. Nice to get communications with new relatives.
Lots of useful resources to help me break down my brick walls
O Programa é Bom, mas estou insatisfeito por não me enviarem o Teste DNA Gratuito que me prometeram pela nova assinatura!
As My Family Tree opens I treasure seeing my absent family. Whether they live far away or exist in eternity, my connection to them never fails. I enjoy flashback memories and regularly daydream about future get-togethers.
An easy user interface, with many options and tools to make your genealogical journey enjoyable. I've found it an excellent source for UK and European records and the smartmatch feature enables you to compare your information with others, or gather entirely new information. Another great feature is their Theory of Family Relativity which facilitates family connection across several trees, and "Cousin Finder". However it must be kept in mind that these tools require a subscription membership which is ultimately worthwhile if you are serious about your genealogical journey.
I had two sets of payments taken from my account for what I thought was for the same purchase. After consulting with My heritage I was advised that otherwise however as was honest about my concern and lack of understanding about the different services which My heritage offered and cost for each I was refunded the second payment. My heritage was able to positively analyse the situation in line with my circumstances and they offered me further consultation with another staff to explore my interest in My heritage and what I needed. I was pleased with the result of the general enquiry.
You can check back on what I had reported. I was without 2 important functions in the phots section for editing. I went a long time without the service because I was given inaccurate pop up messages for those functions. Now, finally this 2 functions have been corrected, another issues has arisen. I select translate to English and it switches to english. But never remains there. It seems that whatever I do it keeps switching back to the Thai language. I keep having to select translate to english repeatedly. It is not working correctly. I went to my settings but never changed them. But the problem was created after the other issues got resolved. Please check this. It's not the setting on my end. I have already tried and it doesn't fix the issue.
I have been using My Heritage in preference to other similar sites and is now my subscription website of choice
MyHeritage geeft je de mogelijkheid de familie met alle verwant(schapp)en in kaart te brengen. De Family Tree Builder biedt veel mogelijkheden om de families en gezinnen te printen op verschillende manieren.
Is great! I primarily use geni but having myheritage a an add-on is quite useful.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to support@myheritage.com and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.