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MyHeritage

Overview

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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How would you rate MyHeritage?
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Belgium
1 review
0 helpful votes
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Myheritage
June 17, 2018

La dame qui a solutionné mon problème ce matin a été très courtoise et je la remercie pour sa compétence et sa patience.

Date of experience: June 17, 2018
France
1 review
0 helpful votes
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Une équipe à l'écoute et disponible, une réponse rapide et professionnelle, des résultats rapides et efficaces.
Un sans faute

Date of experience: February 8, 2018
Switzerland
1 review
0 helpful votes
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Remboursement
July 14, 2022

Remboursement rapide suite à une erreur de ma part. Merci à MyHeritage pour la rapidité et la simplicité de la procédure

Date of experience: July 14, 2022
Netherlands
1 review
0 helpful votes
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Zeer positief
January 12, 2022

Had een verkeerd product ontvangen, maar door jullie snel opgelost. Duimpje, Duimpje, Duimpje en nog een

Date of experience: January 12, 2022
France
1 review
0 helpful votes
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Mi consulta telefónica ha sido muy satisfactoria la consultante ha sido muy eficaz en sus respuestas

Date of experience: May 22, 2018
Netherlands
1 review
0 helpful votes
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In Coronatijd terug gebeld door helpdesk en mijn vragen uitstekend behandeld, deskundig en vlot en in mijn eigen taal

Date of experience: May 5, 2020
France
1 review
0 helpful votes
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Très bon site de généalogie
July 1, 2025

Recherche très agréable, facile a s'adapter, nombreuses correspondances, Mais l'abonnement un peu trop chère

Date of experience: January 1, 2020
Netherlands
1 review
0 helpful votes
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Friendly
April 7, 2022

Problemen met inloggen. Verkeerd e-mailadres opgegeven bij registratie. Snel opgelost. Vlot en vriendelijk geholpen.

Date of experience: March 21, 2022
Sweden
1 review
0 helpful votes
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Angående konto
March 16, 2017

Mycket nöjd av servicesen jag fick. Kommer att kontakta även i fortsättningen om det skulle bli problem.
Med vänlig hälsning Lena

Date of experience: March 16, 2017
Netherlands
1 review
0 helpful votes
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Vriendelijk, duidelijk en met het gewenste resultaat geholpen
Ook uitleg gekregen over nog wat andere problemen

Date of experience: July 25, 2019
France
1 review
0 helpful votes
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Satisfaction
September 3, 2021

Bonjour, accueil parfait renseignements adéquat, personne très courtoise, merci. Rapidité sur le retour à ma question.

Date of experience: September 2, 2021
Netherlands
1 review
0 helpful votes
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Telefonische hulp
April 25, 2020

Ik ben zojuist aan de telefoon geholpen op een rustige vriendelijke en duidelijke manier.
Alles is opgelost waarvoor mijn dank.

Date of experience: April 24, 2020
Netherlands
1 review
0 helpful votes
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Niets dan lof!
August 15, 2017

Hedenmorgen mijn vragen deskundig en tot volle tevredenheid beantwoord.
Hartelijk dank!
Joop Hengeveld

Date of experience: August 15, 2017
Israel
1 review
0 helpful votes
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новый пароль
September 10, 2018

Моя почта прекратила своё существование и я не мог восстановить пароль. Большое спасибо Елизавете, благодаря которой я сумел войти на свой сайт.

Date of experience: September 9, 2018
France
1 review
0 helpful votes
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Super my heritage. Agréablement surprise. C'est facile à gérer,. Aide par téléphone excellent. Vite la suite.

Date of experience: August 28, 2017
Brazil
1 review
0 helpful votes
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Fui prontamente auxiliado em minha dificuldade. Possuem um bom serviço de suporte ao usuário. Grato.

Date of experience: August 30, 2017
Netherlands
1 review
1 helpful vote
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Pleegouders
January 6, 2016

Zeer adequate en snelle respons op mijn vraag hoe pleegouders of adoptiefouders toe te voegen, met een linkje naar de juiste uitleg.

Date of experience: January 6, 2016
France
1 review
0 helpful votes
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Assistance
April 7, 2020

Assistance téléphonique très précieuse et efficace. Bonne aide en cette période de crise dûe au covid19.

Date of experience: April 7, 2020
Argentina
1 review
0 helpful votes
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Buenas tardes.¿ Cómo hago para borrar algunos integrantes de ni árbol que no son relevantes y me ocupan espacio? Gracias.

Date of experience: September 25, 2017
Finland
1 review
0 helpful votes
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TOIMITUS
May 16, 2022

ILMEISESTI POSTI OLI KADOTTANUT NÄYTTEENI JOHONKIN. MY HERTTAGE OTTI YHTEYTTÄ JA LUPASI TOIMITTAA VELOITUKSETTA UUDEN NÄYTESETIN NIIN SAADAAN MINUNKIN SYNKKÄ MENNEISYYS SELVILLE ANTTI TAMPEREELTA

Date of experience: May 16, 2022