What a great site with such easy and friendly people to work with!
Thanks to Dean of MyHeritage vip customer support responding to my site Jabber complaint, MyHeritage has honoured their site service terms.
A few weeks ago I made a family tree and purchased a DNA kit, I am very happy with my research and there is a great support!
I am not reviewing the results of my DNA, but I am upset that I had to pay $12 shipping and another $3 to send my samples.
Dear Jennifer,
I regret to find that you were unaware of the shipping charges involved in your DNA kit purchase. I can understand how frustrating it may be and I sympathize with your efforts.
Your feedback and overall satisfaction is very important to us and I would like to see what can be done about this.
In order to help, I must first locate your account. Please e-mail me at your registered e-mail address at rafael.vipsupport@myheritage.com. I'd be happy to help with the highest form of priority.
Sincerely Yours
Rafael
MyHeritage
THEY CHARGED MY CARD THE 119.00 BEFORE THE TRIAL PERIOD AND YOU CAN'T REACH THEM ON THE PHONE, E-MAILED THEM AND NO RESPONSE.
Dear Allison,
I regret to find that you were charged for an annual membership without knowing of the annual membership charge and I will do all I can to help.
Firstly, I must clarify that Myheritage informs all of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage and going to your My Purchases page and incur no annual charge.
Your MyHeritage member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
Please write to me from your registered MyHeritage email address to: dean.vipsupport@myheritage.com and I will assist you with your case personally.
Looking forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
* Terrible service
* Automatically will charge your credit card
* Site is hard to use
Dear Danelle,
Thank you for your review here on SiteJabber.
Please write to support@myheritage.com from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
MyHeritage tech-support was great. Claudia addressed all my issue, and turn around time was great.
Generous 2 star, since I have to have 100 characters or more, here is more I rate you at 2 stars...
Dear Sigrid,
I am sorry to find your low star review.
MyHeritage has a comprehensive Help center where you can locate many FAQ's, which can be found here: https://www.myheritage.com/help-center
We also have a regularly updated blog, with Genealogical hints and tips along with a vast array of articles and information which is free to access at https://blog.myheritage.com
If you have any further questions, feel free to contact me at shane.vipsupport@myheritage.com
Kind regards,
Shane, MyHeritage Team
Rip off. Stay away. They do not respect their cancellation policy. Absolute rip off.
Dear David,
Thank you for your review here on SiteJabber.
Please contact me at support@myheritage.com from your registered MyHeritage email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into your case for you.
Trusting this has proven useful and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Avoid this site like the plague. Cancel your credit card. They will milk you. Avoid, avoid, avoid.
The program is very easy to handle and the output of the different reports are very good.
Peter G
My Heritage One of the best help desks I've used sync problem solved by very helpful
Tech' support.
Excellent response to help and quite impressed the way smart matches happen automatically.
How much does the premium subscription cost per year?
The support team at Myheritage has always been prompt and helpful to all my queries.
Thank you guys
Now up to 63 482 on the family tree and still going strong.
Thank you, my heritage!
Happy with experience. The test provided a great insight...
Nice UX, good service so far. Seems a valuable resource.
Thank you for kindly and professional support!
Best regards,
Irina
Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Victoria,
Thank you for your review here on SiteJabber.
Please write to dean.vipsupport@myheritage.com and I will look into this for you.
Kind Regards,
Dean,
MyHeritage Team.