MyHeritage

The free trial is outrageous and could charge you up to 150-300$. DON'T MAKE THE MISTAKE OF USING THIS SITE LIKE I DID. Use ancestry or something

They took $159 from my account without my approval. You will be on the phone forever. DONT DO BUSINESS WITH THIS BUNCH OF CROOKS.

I chose the company with the recommendation of my friends, but there are huge differences between my friends' experience and mine.

First of all, I would like to point out that I had a lot of trouble with shipping cargo, and when I told them that my cargo had arrived in America, but the cargo company did not receive my cargo, their reaction was very simple. We cannot do anything. I must say that Myheritage does not have the slightest idea about customer satisfaction.

In addition, I would like to say that they provide information in Turkish with the following quotation on their website.

*** QUOTE ***

Sonuçlarınızın, postalamanızı izleyen 3-4 hafta sonrasında hazır olması beklenmektedir.

*** UNQUOTE ***

English of the above message;

Your results are expected to be ready 3-4 weeks after your mailing.

This can be perceived as a letter informing that the cargo will be finalized 3-4 weeks after I send it. I would like to say that I sent the cargo on October 25th, the total time taken is 35 days, but I still could not get the results, and as if jokingly, it is said that I can get the results on December 9 at the earliest.

It was a lesson for me, showing that I should not have to wait for months while my friends were getting the results in 2 weeks, and that I should not use the answer companies that the customer service friends gave like automatic messages again.

Вообщем доволен, но после обновления приложение многое изменилось в моих результатах, появились новые этносы и исчезли старые!

Allereerst hartelijk dank aan de heer Eden voor zijn hulp. Bijna 10 uur heeft hij via een help programma (teamviewer) besteed om mijn probleem op te lossen. Niets was te veel. Hartelijk dank nogmaals. De rest zou binnen twee dagen na nu helemaal in orde zijn. Mocht dit niet zo zijn dan mocht ik hem wederom direct een mail zenden om het verder op te lossen. Ben zelf als ca 10 jaar lid van My Heritage en ieder probleem wordt altijd vlot en deskundig opgelost. Weet de behandelaar het zelf niet direct op te lossen dan is er direct een andere collega die bij springt. Ga zo door. Nogmaals hartelijk dank.

Bert Albers
Nederland

First of all, thank you very much to Mr Eden for his help. For almost 10 hours he spent s using a help program (team viewer) to solve my problem. Nothing was too much. Thank you very much again. The rest would be all right within two days. If this is not the case, I was allowed to send him an e-mail again to resolve it further. I myself as about 10 years a member of My Heritage and every problem is always solved smoothly and expertly. If the practitioner does not know to solve it directly, there is another colleague who jumps in. So on. Thank you again.

Bert Albers
The Netherlands

Great site for people who want to build a family tree. I use the free account, which is very good already. I can create my Family Tree very wisely, with the help of tutorials, and blanks to be filled. Also, there is a function which searches for similar surnames, because in the past it was common to occur mistakes in writing them.
Benjamin and Gerrard helped me buying the DNA kits.
Bom site para montar sua árvore genealógica. Eu uso a versão gratuita, que jpá é muito boa, pois permite conferir erros, comparar sua árvore com as de outros usuários, contando com a ajuda de tutoriais, e espaços para serem preenchidos. Também tem uma função que busca por sobrenomes similares, pois era comum no passado haver erros na redação deles em registros. Para serviços mais completos, pesquisas de registros, testes de DNA (simplificados), os preços são bons e mais fáceis para os brasileiros que os de outros sites. Benjamin e Gerrard me ajudaram a adquirir os kits de DNA, embora com dificuldades: eles acharam que o débito brasileiro era aceito, mas depois perceberam que não para o meu Mastercard Maestro.

Was curious about my ancestry and saw an add offering dna testing through MyHeritage for 99 bucks and could have results in 4 to 6 weeks. I immediately signed up and immediately regretted it. First off after paying and signing up to their site, MyHeritage didn't have record of my purchase, I called support and had to provide my receipt to get the order completed. 2nd There was a delay shipping my dna kit, after sending an email i got an apology and an explanation that they were backed up on orders and mine would be out shortly... ok no biggie. Got my kit and immediately completed my end of the test and shipped out my sample. 3 weeks went by and saw that my sample had not been received. I emailed support concerned and suddenly my dna kit tracker registered my sample arriving yet never received an email. 3rd For 5 weeks I watched my results tracker sit idle, keep in mind this whole process is suppose to be done between 4 to 6 weeks. I called support and had to wait 30 minutes for their "support" tell me that it was being processed but couldn't give me any more info because that wasn't his department. 4th 7 weeks went by with still no activity. I sent an email asking for a refund and instead got no response until my kit tracker made and advance of 1 of 4 steps (it has yet to go past this point) in the process. This was followed by a short email saying "it appears everything is in order and my kit is being processed". When i sent a follow up email about a time estimate, I got no response. 5th I have been adamantly emailing asking for a refund which I'm getting no response. 6th coming to this and other review sites I'm seeing all negative lengthy responses to MyHeritage's service and the only positive reviews are either one word sentences or brief sentences that are clearly MyHeritage employees trying to cover up the ripoff that is MyHeritage. Save your money and spend it somewhere else, MYHERITAGE IS THE WORST!

The most disgusting customer service I've ever encountered.
I didn't have time to cancel my trial subscription and it was automatically renewed and I was charged 115€.
According to the terms of use of the site, I contacted technical support for a refund.
All my letters and appeals via email and feedback form on the website were simply ignored.
I would immediately like to respond here to the automatic appeal that MyHeritage sends out here to all dissatisfied customers!
Regarding the welcome letter that is sent out to users after purchasing a subscription, which outlines all the features and privileges. The last point in this letter is to prioritize email and phone service! Tell us what your priority service is all about? Completely ignoring any messages from the customer?! I didn't even get an automatic message that my request was received by tech support! What did I pay this money for, where is your priority service?!
Further, I quote here one of the paragraphs of your official rules published on the site:

«3. Refund Policy

MyHeritage values the satisfaction of its customers and offers a thirty (30) day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of being charged.
The money back guarantee applies to MyHeritage subscriptions (Premium, PremiumPlus, Data or Complete), and not to shipped products such as MyHeritage DNA kits.
All refunds will be reimbursed to the original credit card with which the purchase was made. Note that after a refund is made, it may take a few business days until the funds appear in your account.»

It follows that each user is guaranteed a full refund within 30 days of the initial payment, in case they are not satisfied with the service. Your rules don't say anything about the reminder emails you send out before renewal! Why is your mailing a reason for not following your own rules? According to your own rules, in which nothing is said about additional conditions of return, your automatic reminder letters cannot be the reason for refusal of refund!
What kind of attitude and total disrespect to the customer, when attention and at least some response he gets here only after an angry comment?
You pay money - you get zero service.
Stay away from this site, I do not advise you to use it ever.

Great as always!
Someone stole my box and they quickly reacted and sent me a new one.
I love them!

They have absolutely no actual human that will talk to you. (+31) 0800 24 *******
(Ma–Do, 08:30–20:30 CET, Vr 08:30–14:00 CET). Please, try and call them yourself. And you will see! The most weird woman voice recording will tell you to just visit the website. And obviously the website will absolutely be no help at all. There is no email address to contact support either. It's so frustrating. I had to go on forums like this to find humans that are going through it like I am. And then I see they have the audacity to react to some of these good people's complaining with the most "matter off fact" kind away. Telling them to just contact them. Like that's not what they have been trying to do. They just ignore the whole complaint of not being able to reach them at all. What company doesn't have a phone number? Or atleast a chat service or a support email adres stated clear on their website under the tab contacts?. THATS RIGHT! SCAMMERS DONT! Do you know why because they're tired of hearing the same complaints over and over again and instead of doing something about it they just remove customer service. It's absolutely ridiculous that you offer people a free trial and when they don't want to continue you just act like you don't hear them. And just keep taking their money. You are criminals. Do something about this! Do you have enough money you scammed enough money out of their pockets the least you can do is have a customer service phone number. And don't you dare tell me that you have a phone number ((+31) 0800 24 *******)
Because the phone number goes straight to voice recorder telling me to go on the website.and the website claims you can call me back but then that's a dead end bc that option doesn't realy exist either. SCAMMERS don't do business with these humans pls don't do business with them

Another update 9/11/16. I emailed Dean got no response from him. But, I did receive 2 calls to my cell phone while I was at work and could not take the call ( I work at a pre-school& can not use my phone. It is also not the appropriate place to have these jerkoffs call). I got one voicemail from someone saying they were with My Heritage, no name, no call back number, no other info, just that they would call me back later. The second call I got was the next day around the sametime... while i was at work... again. This time there was no message left. So needless to say I have had no contact with this "Dean" person. I closed the My Heritage account& part of closing it they ask if you have had problems with their service, so I wrote my problems I've had with contacting people& guess what I've heard nothing! These people blow d!@k!

Well the 14 day agreement is all good and fine if My Heritage actually waited the 14 days before they took the money from you. My Heritage billed me before my 14 days were up... so... yea there's that and I have been trying to contact My Heritage for a week and can not get anything from anyone! Soooo... yea they offer a pretty $#*!ty experience. My first review stated that I was charged $119 for something I did not want. I signed up for the free trial and didn't hear anything from My Heritage until I got the emails stating that I was being charged $119. I went back on the web site to see what this $119 actually paid for... it paid for nothing, but to actually use the site. You can't use any of the "extras" because... wait for it... that costs more money. Literally the only thing you can do is search people and add them, you can't connect with other people's trees or anything. It is a total rip off. And they do not respond to emails and trying to get through on the phone system is hell!