MyHeritage

Being very new at genealogy, and a slow greenhorn
On a computer, I was having fits trying to manage not one,
But two trees.
Both with vastly more information than I could handle.
Or keep organized, or straight,,
Let alone enter in the right places.
I called for Help!
Praise be! I got IT!
One tree DELETED ( it was only a duplicate anyway).
One duplicate GEDCOM file, Deleted. AND,,
Enough Information, and Instruction, that even I can follow,
To completely rebuild, or replace, anything I might lose.

Melissa A
MyHeritage Support team, was VERY Polite! As well as Very
Helpful! Friendly as well! Bless Her!

Being very new at genealogy, and a slow greenhorn
On a computer, I was having fits trying to manage not one,
But two trees.
Both with vastly more information than I could handle.
Or keep orginized, or straight,,
Let alone enter in the right places.
I called for Help!
Praise be! I got IT!
One tree DELEATED ( it was only a duplicate anyway).
One duplicate GEDCOM file, Deleated. AND,,
Enough Information, and Instruction, that even I can follow,
To compleatly rebuild, or replace, anything I might lose.

MelissaA
MyHeritage Support team, was VERY Polite! As well as Very
Helpfull! Frindly as well! Bless Her!

I

I

I completed the DNA test (heritage part, not health). While I acknowledge everyone's findings and experience differ, for me it was a waste of money. I got many emails (often the same information repeated) alerting me that due to the DNA results they had found a relative - but that information was item information I had added to my family tree BEFORE this test. Things like - hey, we found your dad - when I had already known who he was and provided THEM with this information. You'll also get thousands of 3rd and 4th cousins which if that's what you're looking for, then go for it. I also subscribed to their search website for my 14 "free" days. There were gaps in my in moms family history I was looking to fill. I found nothing. Literally nothing - when I say my moms side, I included her in my searches and found nothing. After I subscribed to my free trial, I was sent an email saying they let me know when my 14 days was almost up so I could cancel if I wanted. Only, they DID NOT send me an email. On day 14, I went to cancel and found they'd already charged for a full year. I emailed them to ask for a refund - they did not respond. I wouldn't mind if the site was useful, but, as previously stated, I found their site worthless. When performing a search, anywhere, you need ways to narrow results (after all, who wants to search through 10,000 results). However, on their site i seems impossible to narrow search results effectively. For example if you search by a first and last name, state specially you want to look at records only from the 1930s in Scotland - your search results will include things like results from the 1800s from AND from other countries. Their filters don't work. I went on another site and paid for the info I wanted.

After a very strong email sent yesterday I received a speedy reply saying Myheritage account was ready to view.
This letter then came straight after.
Dear Dawn,

Thank you for your reply and I apologize for the delayed response.
There was a technical issue with your family tree and we had to get the development team involved in order to locate your family site.
I'm happy to let you know that we were able to locate a backup of the Audoire Family Tree and we've uploaded it to your account. Please note however that we weren't able to restore any photos.
Due to the inconvenience, I've processed a refund for your subscription and gave you a free Complete subscription for 2 years for the value of GBP 340. You will be able to use all the features until April 2nd, 2020.
Please accept my sincere apologies for the inconvenience.
Should you have any further questions, please don't hesitate to ask.
Eden

As you will see all my photo's going back to 2009 have been lost which to me is unacceptable and refund of money plus a further two year free subscription will not bring these back. Some of these members have now passed away.
I am most upset to think with a press of a key the Audoire site had been deleted with no reason given and for the second time since Nov 2017. I feel I can not rely on Myheritage any longer but have accepted their terms for the other members and will let them all decide if they want to continue. I do not want to go through all the stress again. For this to have happened twice within 12 months and loss of all family photo's plus lack of communications I shall not be recommending to others.
Dawn Auddoire-Jones

This is mostly about the service MyHeritage offers and not the validity of their analysis. I was getting a second opinion having done an Ancestry.com analysis. Firstly the length of time it took for me to receive their kit was over the limit they claimed it would take (i6 days!). When I checked the tracking I discovered their were delays from their side from the very start. For example it took 3 days simply to get to NY airport and then it sat there for 4 days for no reason. After I sent my completed kit back I waited about 2 weeks with no sign of it being received at the lab. I received no reply to my email querying this. A week later when I rang I was told there was a backlog at the lab but when I asked about why that would prevent a simple log-in of receipt I was given very vague answers. Another weej or so and still nothing I rang and this time spoke to someone in Israel who told me to ring again if I hadn't received notification after 1 month! Some assurance that was. Eventually after almost a month I received notification that my kit had arrived and was being processed. From that point I waited for the results which came 2 months after I registered for the kit. I then sent an email requesting some clarification of the results. Ten days later after still receiving no response other than an acknowledgement I rang again. After a 22-minute wait when I was told I was next in the queue I got to speak to Desmond in Ireland. Desmond was patient and knew what he was talking about and clarified my understanding of the results. Desmond in fact saved the day for MyHeritage. The results were in general accord with my results from Ancestry.com once Desmond has explained some of the details. My bet is that MyHeritage is simply not employing enough people to do the job they promise and which we pay for and without the sterling work of those who do do the work the management and owners might find themselves out of a business (and the prodits they are surely making from it.)

THE RESULTS OF SHOWED NO GERMANS EVEN THOUGH I AM OF AMISH AND OTHER GERMAN EXTRACTION I HAVE NO ITALIANS IN MY 3000+ DATA IT HAD ME AS 29% ITALIAN

I, like others, recently forgot to cancel a My Heritage subscription and found a $300 or so charge to my paypal. For background, I joined the site (free) and submitted a DNA test a few years ago, and then a maternal kit later (not sure that helped me learn anything). In 2022 I decided to buy a subscription for a promotional deal of about $80. In 2023 I had gone through my paypal account, reviewing subscriptions. I removed my heritage from paypal. So when the subscription was due, I received a message that the payment did not go through. That's when I discovered the new annual payment due was $325. I refused to pay that amount, so was offered a significant discount for around $115 or so. This year I forgot to unsubscribe. I was shocked to see a $325 charge to my account. I went online and submitted a request for refund. I got a call. A sales representative tried to sell me a discount, I said it wasn't enough (I would be refunded $60). She said she would send a new DNA kit as a bonus. I said it wasn't enough. She offered two years for the price of one. I thought about it, but asked her directly: "Is it possible or not possible to get a refund? Why is there a button for a refund on the website?" She didn't answer, then she offered me a $130 discount after talking to her manager. I caved. Each time she offered a discount she put me on hold so she could talk to her manager (I'm sure this is untrue). I've learned since, from this website (sitejabber), that you can ask for a refund within 30 days of buying a subscription. BTW I can't find any email that says I can't get a refund in the fine print. I told the salesperson I would take the $130 discount and to be sure that I would cancel and not continue my membership. I do like the my heritage site, and the info you gain easy access to, also the website design, and the ability to share info with relatives. In fact I convinced two brothers to submit DNA, one bought a subscription. I have many connections in my family tree, in large part due to my brother. The unfortunate thing is that I just don't spend enough time to make it worth the price that My Heritage is asking. I have suggestions for the company to a) lower their prices b) offer monthly subscriptions c) stop with the hard sale practices which honestly seem improper if not illegal. When I asked the salesperson in my case if it was even possible to get a refund, she never answered me - she just kept going back to talk to her manager. The site is quite nice, even beautiful. My Heritage really does not need to gouge customers interested in joining the site longer term. I would think they'd want more members. This coming year I will be shopping around on other sites as I am retiring and will have limited income. I'm done with My Heritage.

Сервисы MyHeritage каждый день помогают мне в исследовании истории моей семьи. Благодаря MyHeritage я нашел много родственников, о которых ранее не подозревал.

Terrible, charged my card $160 even when I cancelled, then they want 2 refund me $39, wtf I paid 4 the DNA test I don't need a year subscription