MyHeritage

My wait was only two minutes after making the selections from the voice menu. I spoke with patrick who listened to my story which began in october (2017) with the purchase of two (2) kits.

One kit was received within 2 weeks - the other, mine, took 6 days more to arrive. It was the same with the dna sampling process. By early november, the first kit had results - 6 days later, mine had failed. They said they would sample my second vial. It took from november 6th, 2017 to january 2nd, 2018 to find out the second vial had failed as well.

They offered to send a new kit which arrived january 14th. I activated it immediately and received an email just as quickly thanking me for activating the kit. I sent my sample on the 16th. I checked my dna tracking every other day to no avail. By february 14th i decided to call and find out the status of my kit.

Patrick explained the delay may have been due to the holidays, with kits purchased as gifts, causing a backlog of kits as well as with samples. He also stated that it is usually within 30 days i should be getting a response to the samples sent. However, if i wished, they would send me yet another kit to begin the process again. Or, i could wait a couple more days for the 30 day window reply. I figured just my luck i jumped the gun by a day or two, so i said okay, i will wait. I would even wait until the end of february, just to be sure. If no contact information regarding my kit was received, i would then call once again for status.

I would have given patrick four (4) stars just for listening to my saga, but a procedure totaling four months does not merit a "cool" rating. We will see...

I had cause to use this service recently and was pleasantly surprised to at the speed and compertency my enquiry was delt with.

It was surprising how quickly your representative Ziv Sorek got back to me
And helped me connect. He was very friendly and patient

Just received by DNA results, unless my birth certificate is inaccurate or our families are hiding a deep dark secret. Test results indicate that I'm at least 52% Chinese, 20 % Italian, and thats impossible. For that to be accurate one of my parents would have to be 100% Chinese. My mother doesnt have any Chinese and my father is at least 50% Hawaiian, because his mother, my biological grandmother was 100% Hawaiian. We have already confirmed that because a lot of benefits available to Hawaiians are determined by blood quantum. Because benefits are so scarce the officials that manage these programs are very particular and have to be very accurate about blood quantum. The DNA results don't even indicate that we are at least 25% Hawaiian/Polynesian, and I don't want to even mention being Italian, there is no Italians in my family, long lost or not. A micro biologist friend said, that DNA results can vary a lot depending on the type of test you run. Blood DNA is the most accurate. DNA test using saliva can also vary depending on something as innocuous as were the sample was pulled from the swab. So DNA testing in many cases is a crap shoot, unless you have access to blood DNA testing and thats not available to many of us. Our friend (micro-biologist) recommended that of you can afford it, have your siblings tested too and cross test with other DNA testing sites, like Ancestry.com. So for those of you who have already tested with MyHeritage, unless you have other coroborating data to cross reference your results, what you might have may not be accurate. I'll follow-up when I retest with the other sites, so stay tuned.

I lost in treebuilder a lot of data. Thankfull the nice lady of the helpdesk helped me out in my own language. All data returned.

My Heritage- POOREST SERVICE EVER!

We ordered our DNA Kit in March this year. The kit arrived mid-April. We did the registration and returned the samples the following day! The kit arrived a couple of days later in the USA via UPS express. We requested and paid extra for the package to be delivered directly to the address provided by MyHeritage! They then refused to accept the package and send it back saying that someone will collect the package from UPS directly! We contact MyHeritage and they say that they do not provide such services! They then ask us to contact UPS and ask them to deliver the package, UPS again attempted to deliver the package! AGAIN, MyHeritage refused the package! We then had to contact the warehouse in our country, they contacted UPS USA and instructed them again to deliver to MyHeritage. In the meantime, we've been in contact with Claudia from MyHeritage, she totally ignores our questions and keeps telling us about "We can resend you a new DNA-kit" WHY WOULD WE WANT A NEW KIT IF WE'VE JUST RETURNED THE SAMPLES! ALL YOU NEED TO DO IS ACCEPT THE PACKAGE FROM UPS! It has been over a month that we've been sent back and forth WITH NO PROGRESS! IT BLOWS MY MIND THAT A SIMPLE INSTRUCTION CAN'T BE EXCECUTED! It is highly unprofessional and frustrating! It is taking the joy out of what was supposed to be an exciting experience and discovery! Very disappointed with the poor customer service and ignorance from Myheritage staff!

MH-777AU4 & MH-8X3U43

May 16,2016

Ive been on My Heritage for a number of years. I didnt really know what I was doing when I set up the family trees, and ended up with 3 websites and 3 family trees, at least two of which were mostly duplicate profiles.
I recently discovered that my updates were not syncing to the sites, which was unfortunate since there had been a number of recent deaths in my family, and family members were getting cheery birthday and anniversary reminders for people who had died. Try as I might, I couldnt manage to update the files. In fact, I seemed to add sites every time I tried to consolidate them, and it just kept getting messier. I even upgraded to premium in order to be able to call customer service, but for some reason the customer service number of *******135 can no longer be reached from Canada.
Today, Shimon from the Tel Aviv customer service centre called me and helped me to fix all the problems. Overall, we likely spent 90 minutes or more on the telephone, and he helped me to understand the difference between projects on Family Tree Builder and family trees on My Heritage. He walked me through the process of updating the projects on Family Tree Builder, deleting the 3 websites, and then uploading the two family trees I wanted onto one website. He also showed me how to eliminate duplicates profiles. He called me back three times, giving me time to review the trees and make sure I wasnt deleting anything I needed, and he checked back to make sure everything was working. Id definitely give the customer service for MyHeritage.com 5 stars, but Id like to see them add a telephone number that can be reached from Canada.

Daina Di Veto

May 8,2016

I left a message for customer service 2 days ago and have not received a return call. Today, the same number is "not in service". The number *******135 was provided by Alexa in My Heritage Support on Sunday May 8th.

My phone issue and Subscription issue was resolved was exceptional! All was resolved! Thank you Shayli and Kayleigh!.