On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a most wonderful experience talking with your representative last night about my questions on "Double First Cousins" and the amount of "Double DNA" I have when comparing my results to a relative that had his DNA results compared to my DNA. Your representative understood exactly what I was saying about the amount of Double DNA from a Double First Cousin's.
This is a subject that needs to be address on your website. The marriage of 1st cousins happened many times before WWII in rural areas where people traveled less and only knew people from their own families and neighbors.
This will help people understand that the relationship of family with Double DNA will or may show a closer relationship to each other than they really are.
Goede en vriendelijke support medewerker die mij goed geholpen heeft. Maar de wachttijd was verschrikkelijk lang. Ruim een half uur gewacht in de Nederlandse que, en overgeschakeld naar de ik denk. Ook daar nog zeker 5 minuten moeten wachten.
My Heritage tree has grown rather large due to a few famous people who have many descendants. Consequently, I seem to get a large number of Smart-Matches and Record Matches. Today I noticed that I have several duplications in my tree, and also that a few early Australian ancestors were linked to an incorrect mother after 3 marriages of a key figure in the chain (his other 2 wives had died young during childbirth). The support team member I was put through to, Zvonimir, was extremely helpful and patient. He quietly led me through the process of finding and eliminating some duplications in my tree, and then helped me learn how to disconnect links and add links to another person in order to correct my problem. It was very time consuming and I really appreciated his support with teaching me and discussing how such issues can arise in the first place.
I am now more equipped to deal with the software and will work on cleaning up my tree over the next few weeks.
Many thanks Support Team!
Even though my language wasn't available right now I was able to understand the young kind lady very good and she was very understanding and helpful. A good service and I'm looking forward to having a problem again
The best family tree builder ever, which helps one forward with matches and the information you need. If you need help, there is always somebody that can help you.
Among the best I have done is DNA investigation on me and my children you are both mesmerized, shocked and touched and you get one AHA experience after another.
"I recommend everyone to try to invest in a DNA investigation it is among the funniest and most surprised I have ever done".
Very good support by phone when I had a question about my DNA results and my Family tree. After a few minutes my problem was solved, excellent!
I recently received my DNA results and began to initiate a family tree. After spending numerous hours imputing names, pictures and information, I realized that I was on the wrong account one that was not a prime membership. All the information was imputed in an account that I had started five years earlier, when I began a Heritage family tree project and quickly abandoned it. I called customer service for site assistance. A wonderful, knowledgeable, patient representative, spent a great deal of time fixing my mistake. Olivia R. Thank you for your help.
Rocco M.
I'm still evaluating the program itself. I like it much better now than I did 3 weeks ago. It's great for international research.
I got a DNA kit as a Christmas gift & upon activating it I entered my own email wrong (Silly me). Mark at My Heritage got me sorted after a few emails to me. Thanks so much Mark..
I had a trouble with delivering 2 DNA kits a year ago - I have never received them. Despite the issue happened long time ago and it's rather my local post problem than theirs, customer support has re-sent 2 DNA packages for me again with no charge. I'm very pleased with this company's level of support and customer collaboration, thank you MyHeritage team!
I truly appreciate the customer service representative being very patient and thorough with all of my questions that I asked Which were at least 10+ I truly appreciate the service she provided and look forward to completing my DNA test with Myheritage.com
My premium subscription ran out and I wanted to go back to basics. Did not work in December, obviously a technical issue, but work immediately when I called again - Thanks, Lynda!
Vriendelijk telefoniste mij super geholpen. En alles goed geregeld.ik ben blij dat als je abonnement is gestopt toch nog je basis houdt
Thank you for such a professional approach. I am happy to inform that my bank has refunded the difference and therefore I have no further comments or questions.
I am surprised in a very good way of the experience of customer treatment here. Thank you. I have even considered renewing the subscription.
The support is absolutely amazing!
Friendly, fast and efficient. Had a problem with a local post agency and they sent a new DNA-Kit.
My experience with the team is very positive, they helped me and made sure my problem was resolved very quickly. I did not received my dna test because of the delivery guy and they sent new ones. That was very professional.
I had a very positive experience, I needed help to transfer a tree website by GEDCOM. He was so patient, went step by step, and waited until I could see it was done. He took his time, since I am a senior citizen. I have always had great help with My Heritage team.
I love My Heritage. I am connected with close and distant cousin from all over the world... very exciting!
Today I needed assistance to do with my account at My Heritage. When I phoned My Heritage a Lady the capital "L" is purposely typed as she proved her royalty through the patience, kindness and intelligence she rewarded me with. Lady Lana truly had to think for two as I was a bit confused a consequence of my lack of youth and illness. My Heritage is awesome and if you have a problem do not hesitate to call them for help. When you do please remember to have your account number ready and they will look after the rest.
Regards
Margie
My experience with the team is very positive, they helped me, even when a problem was very complicate. When I need MyHeritage support team I call them!! They are knowledgeable, helpful, patient and very friendly. They take the time to answer your questions.
I am happy to be a member of MyHeritage, it is user friendly and not complicated. Of course there are always some issues to take, but who is perfect.
I have met, thanks to MyHeritage, my ancestors, family and a lot of knowledge gained with my familyhistory. I feel a lot of respect for my ancestors who often lived in deplorable conditions.
I like to say: Keep up your good work MyHeritage, all praise and thank you very much....
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gert,
I'd like to apologize for the long wait when trying to reach us. Our Phone team is sometimes very busy and does their best to assist our users in timely manners. I'm glad to hear that our agent helped you with your questions during your call.
If you need any further assistance, please do not hesitate to email me directly via elena.vipsupport@myheritage.com and I will be happy to personally assist you.
Kind regards,
Elena MyHeritage Team
*** Dutch Google Translation ***
Beste Gert,
Ik wil me verontschuldigen voor het lange wachten wanneer we ons proberen te bereiken. Ons telefoonteam is soms erg druk en doet zijn best om onze gebruikers tijdig te helpen. Ik ben blij te horen dat onze agent u tijdens uw telefoongesprek heeft geholpen met uw vragen.
Als u verdere hulp nodig heeft, aarzel dan niet om mij rechtstreeks te e-mailen via elena.vipsupport@myheritage.com en ik zal u persoonlijk graag helpen.
Vriendelijke groeten,
Elena MyHeritage Team