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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Wonderful customer service. Called them twice in one night and both people I spoke to were lovely and friendly. Had a brief but helpful conversation with both. It was really refreshing to speak with a real person, not a scripted automaton. It is also really useful that their customer service is 24hr as I tend do a lot of genealogy work in the late hours.
I was very pleased with my interaction with Heritage. I was calling to offer a suggestion for their program and learned that they already had that option in the program. I was just unaware of how to use it. The employee was very helpful and kind, I learned something and the program suits me so much better now. Thanks for your help.
Sehr gute telefonische Hilfe durch "Lidija", weil ich meinen Stammbaum "verloren" hatte.
Vielen Dank, ich wußte bis heute nicht das die Firma so gut ist, hatte immer gedacht die ist nur Geldgierig. Klar will jeder Geld verdiene, das ist richtig. Aber heute habe ich die andere Seite kennengelernt. Dankeschön!
Ich kann leider nicht gut Englisch. Wegen einer Umstellung meines Accounts für meinen Stammbaum bei MyHeritage, den ich wegen eines Hackerangriffs auf meinen ursprünglichen Account machen musste, hatte ich plötzlich Probleme, mich in meinen durch 2-Faktor Identifizierung geschützten Login in meinen Stammbaum einzuloggen. Ich musste relativ lange auf den telefonischenb Kontakt warten, insbesondere weil mein iPhone beim ersten Kontaktversuch nicht richtig funktionierte. Als ich dann mit dem Telefon den Kontakt herstellen konnte, wurde mir sehr schnell und ohne Probleme geholfen und ich bin dankbar, dass es dann so gut geklappt hat.
Vielen Dank
Renate Trummler
Rafael di MyHeritage Che Mi è Stato Vicino al Risolvere i miei Problemi Informazioni relative al testare del DNA Ed Altri, E Stato molto available e gentile e con il Suo Aiuto li ho risolti in fretta. Consiglierò vivamente MyHeritage
Super fast responses to queries. Was not expecting such speed. Fantastically excellent. Totally professional.
I contacted myheritage customer attendance yesterday to ask for help about a undue charge. Stefanie talked with me and was a very good listener. She helped me with my issue very quickly. I'm very satisfied, and I recommend the "Myheritage" services.
A lady named Charlotte helped me resolve some problems I had with My Heritage. She was pleasant, worked quickly and helped me get back up to speed. Was quite impressed with her!
Have had the best service from MyHeritage... great communication and prompt replies to my questions! Now I'm eagerly waiting DNA results for my parents :)
Tämän halusin tietää:
Halusin tietää, miten suomalaisuus määritellään. Se ei käsittääkseni ole ihan yksiselitteistä. Halusin myös tietää, miten suomalaisuus ja balttilaisuus eroavat toisistaan?
Mr Barry has helped me solve a problem very good. I will recommend My Heritage Customers services to everyone.
It was for me impossible to remove a wrong connected person. After helping how to remove the wrong connection and to hear that such a wrong connection can be happen sometimes
Was very reassuring! Thank you for helping me.
Thx so much for your great support - the only thing, which was really annoying was to wait as long as I did to get in contact on the phone! All other was very helpful and uncomplicated, what I really appreciate
Thank you!
Joining my Heritage has made it possible for me to learn a lot about my family. I mean both immediate relatives and distant family members. It is enough to say that now I can boast nine generations of direct relatives with the oldest known to date being born in 1691. It was achieved without leaving my apartment. I just used prompts coming from MyHeritage.
I have also found priceless facts about my grandma, namely her boat trip to the USA in 1926.
So, I am a very happy customer.
There are some minor glitches with syncing my family tree created in the Family Tree Builder software with my family tree website. There some issues with the interface which I would not like to be there.
But, these are really minor things compared to the advantages coming from the full membership of the MyHeritage service.
I wanted to learn more about relatives. BUT, if you do not subscribe to MONTHLY charges you will learn NOTHING about putative relatives other than their name. Not even the state where they live.
When I clicked the Help button, at 11.30pm, and saw assistance was available 24/7, I was skeptical anyone would answer at that hour and worried they wouldn't be able to restore my lost data. I was wrong on both counts. Dinko answered, established it was a problem with my computer and stayed on the line until I fixed it. In a world where everything is automated I was so grateful for this exceptional personal service and the fast, efficient resolution of my problem. Thank you.
We needed tom speak with customer service regarding an issue. It was handled promptly, agent was easy to understand and very helpful.
Thanks Bert
The support is really supportive :) The package didn't reach me because of the local post's fault, but the customer service helped immediately
I really think that this company should change its poor customer
Service. I had not used my account for some time and when I went to log
In I got a message that I would have to reset my password, after
Several attempts to do so I called your number but since I did not have
My account number I had a very difficult time getting in touch with
Anyone. When I finally got in touch with a live person they told me that
The issue I was having would have to be handled my a tech and that they
Would call me within 48 hours I finally got the issue resolved last
Yesterday by someone in Israel, really why. I am very disappointed in
The service and are more than likely going to transfer everything to
Another company.
Dear Stephen,
I'm sorry to read about your experience.
We really appreciate your feedback and we'll take it into account.
If you have any further questions, please feel free to contact me at "catarina.vipsupport@myheritage.com" for further assistance.
Kind regards,
Catarina, MyHeritage Team
With a lot of respect to the person who helped me in believing
That the problems can be solved by mutual understanding of the
Problem
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Dear Thomas,
I'm sorry to read your low star review, but I must clarify that we do not charge our members a monthly subscription. Currently, a yearly subscription is available but in the near future we will change this and other options will be made available.
Please note a FREE Basic Subscription allows you to add 250 people to your family tree, 500mb storage, and access to certain records on super search. With a MyHeritage DNA test, you will receive an Ethnicity estimate and DNA matches and access to other free features. If you have further questions please email me at john.vipsupport@myheritage.com. Regards, John MyHeritage Team