MyHeritageReviews 6,486

Hello everyone,

I bought 2 kits in November and both were received by my heritage in January.We received the results for one kit on February 20th. We should expect the results for the other one on February 27th. We never received the results. It was the stage "Raw data produced"! And then we received an email. "We are experiencing delays because we are moving to a new, more advanced version of the chip used for DNA analysis. You can expect your results March 14,2019 - March 27,2019. We apologize for any inconvenience.
Today, I received an email "There may be a problem with your sample. We could not read the DNA from the first vial of your DNA sample. It is possible that the DNA sample was not collected correctly with this vial. We encounter this problem in about 1% of the samples. Fortunately, we still have the second bottle you sent us. We are now processing it at no additional cost. This will require more lab processing time for your sample. We have updated the estimated delivery date of your results online accordingly and we will notify you by e-mail as soon as your DNA results are available. "
Now the deadline is "You can expect your results March 27,2019 - April 17,2019. We apologize for any inconvenience." It's a joke? We recommend my heritage to our family after the results of the first kit and bought 3 other kits. It sounds like a bad my heritage joke that takes its customers for idiots!

Julien

I originally picked my heritage just because they claimed to have a faster turnover time. It says 3-4 weeks. I mailed mine out. It took 3 weeks for them to "receive" it. Which means it sat there for 2+ weeks. Then after another 4.5 weeks of me checking daily excited to see my results I get an email telling me it'll be another 6-8 weeks. And now when I track the status of my dna is has gone backwards from raw data produced to microarray? Sp?. All excitement is gone and has been replaced with feeling let down. I'd rather a refund at this point. When I checked online if anyone else has this issue and it is very common apparently. Also I was unaware that my purchase doesn't cover what I thought it did. After 3-4 weeks has turned to 3-4 months they are gonna ask for more money to supply the information that I believed I had all ready paid for.

Всё устраивает в программе, очень отличный сервис, но, к сожалению, многие жители Бларуси не могут позволить платные услуги из-за дороговизны!
Проблема ещё и в том, что у нас не очень развито и с детства не привито уважение к памяти предков, изучению своей семьи! Человек скорее будет гордиться родословной своей породистой собаки, не зная при этом ничего о своих предках и не интересуясь этим!
Остаётся только надеяться, что генеалогия со временем станет так же популярна, как и во всём остальном цивилизованном мире!

We ordered 2 kits, one for my husband and one for myself as Christmas gifts. We received the kits and waited to do them in February with a 4 week turnaround as promised. We were notified they received it, and notified they were spinning it down to get the results, we would have them in about 4 weeks. 4 week date comes around and we get an email they are changing their system, it would be another 6 weeks. I called to confirm what I read and was told yes, at least another 6 weeks, very important update being done. Do they honestly believe we are going to believe the results they send us in another 6 weeks after we were told they were already processing our results and then told us they are changing programs. I have requested a refund. I get a standard reply, they will get back with me when they have time. Don't fall for the price, the service is the reason for the discounted price. We wasted $140.00, how people could actually give 5 stars is beyond me! Spend the extra money and get real people and real results. Run from this company. Received an email today, I wrote to the 3/7, they are just now responding. Still a delay in results. Buy from another company!

I have used program for 4 years & love it. It is user friendly and allows for large amounts of data.

I decided to put a star because I feel disappoint with MyHeritage's communication and customer service. They received my DNA test. On February 3/2019, I was initially given the preliminary date to receive the results between February 27 and March 2, today is March 6, and I just saw a notice on the page that is a little behind, and the delay is Extends for" only" a month and a half more, the new date of delivery of results is April 17. I have written emails without any answer. When calling the customer service numbers; it is almost impossible to speak with a representative.
For these reasons, I do not recommend using MyHeritage services. It is better to pay a little more and receive a good and timely service.

MyHeritage seems to be a rising star in
MyHeritage seems to be a rising star in the online genealogy world, and especially with its dedication to DNA and new tools for genetic genealogy. It has long baffled me why a company much larger and with greater resources cannot be as sharing with the data it has collected from subscribers as is MyHeritage.

Customer support has always been very responsive and highly effective. I look forward to MyHeritage rising in the ranks but hope it never forgets why it's here. The subscribers are just as important in the effort as the developers of the website -- together they make collaboration in genealogy work. Other companies, at least one I can think of, seems to have forgotten this.

Thank you, MyHeritage

Dr. JL Tooker

I ordered to DNA kits for my parents on 20.12.2018 and we activated them on 25.12.2018 and shipped them to my heritage on 05.01.2019. We had no updates and no emails since that day.
I decided to call on 03.03.2019 to the UK support number since there is no Slovenian support. I was positively surprised since my call was answered within few minutes and female representative was extremely polite and professional. When i provided all the necessary information she said that the packages were probably lost on the way and she offered 2 new DNA kits for free as a replacement. I was positively surprised as i was not expecting this.
Two kits should arrive in few days:)
Will post update if next shipping is going to be a success.

I had my DNA tested a few months ago at MyHeritage and my wife is about to send in a sample. The DNA test was good-consistent with results of DNA tests my wife and I have done at 23andMe and Ancestry and of our knowledge of our ancestry. MyHeritage does not test for y-chromosome or mitochondrial DNA, however. What has most impressed me about MyHeritage DNA testing is the number of "DNA cousins" I have on MyHeritage (about 7000) compared to Ancestry and 23andMe (about 1000 each). And while I have few or no DNA cousins on Ancestry and 23andMe (all are American), I have dozens in the 2 countries I have recent (around 1850) immigrant ancestors from.
I called with a couple of questions yesterday and spoke with a support person in Ireland who was very helpful and professional and did not try to rush me off the phone. I had to wait around 5 minutes until a person was available to speak to.