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I originally picked my heritage just because they claimed to have a faster turnover time. It says 3-4 weeks. I mailed mine out. It took 3 weeks for them to "receive" it. Which means it sat there for 2+ weeks. Then after another 4.5 weeks of me checking daily excited to see my results I get an email telling me it'll be another 6-8 weeks. And now when I track the status of my dna is has gone backwards from raw data produced to microarray? Sp?. All excitement is gone and has been replaced with feeling let down. I'd rather a refund at this point. When I checked online if anyone else has this issue and it is very common apparently. Also I was unaware that my purchase doesn't cover what I thought it did. After 3-4 weeks has turned to 3-4 months they are gonna ask for more money to supply the information that I believed I had all ready paid for.
Patrick B.'s review of MyHeritage earned a Very Helpful vote
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Empty.
First they sell you a plan that does nothing and the rest is freeking expensive on to the plan...
Extremely disappointed with this service, I sent my DNA test in January and have still have...
Dear Patrick,
I'm sorry to read your low star review and I sympathize with how you have not received your results as promptly as you expected.
We are currently upgrading the chip used for DNA analysis to a new and more advanced version and unfortunately, this change will cause a delay of a few weeks.
It is frustrating to have to wait a few extra weeks for results and this concern is absolutely understood. Your feedback has indeed been escalated and we are aware of the issue and are working to resolve it as soon as possible.
Laboratory delays such as these are altogether abrasive during the wait but I can assure you that ultimately, this new top-shelf chip will provide better insight into everyone's DNA research and progress and the value in it is great. MyHeritage believes that all our members will profit in their research progress ultimately with this new chip.
I'd like to personally assist you with any questions or frustrations you may have during the stages of your research.
Feel free to e-mail me directly at rafael.vipsupport@myheritage.com so I can help you with high priority.
Sincerely
Rafael
MyHeritage