Darlene S.’s Reviews of MyHeritage & more

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Genealogy

3/6/19

I ordered a kit Jan 7th 2019. I got an email say the results would be ready March 7th. March 6th I get informed the rest wonder be available until March 24 the through April 24th. Really? 3 to 4 months waiting for results. Don't use myheritage!

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MyHeritage S. – MyHeritage Rep Over a year old

Dear Darlene,

I am sorry to find your low star review.

I apologize for the inconvenience of your results being delayed. I understand that you are awaiting your results and we are aiming to provide them to you as fast as we can. However, testing times may vary and the expected dates for the results are therefore estimates and do not represent a guaranteed delivery date.
We are currently upgrading the chip used for DNA analysis to a new and more advanced version. We are conducting this transition to the new chip with great care and diligence in order to provide you the most accurate results.

If you have any further questions regarding your kit feel free to email me at shane.vipsupport@myheritage.com

Kind regards,
Shane, MyHeritage Team