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From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Mijn vragen werden geweldig en met veel geduld aangehoord en beantwoord, zelfs met goede uitleg samen in het programma te helpen.
Daarom bedankt voor de respectvolle behandeling.
Ger
Frau Liji hat mir bei einem techn. Problem eine Hilfestellung gegeben. Die Titelseite erschien nicht bei dem ersten Aufruf. Frau Liji hat aber den techn Support eingeschaltet und
heute ging es wieder normal weiter. Vielen Dank.
Problem promptly resolved with only 1 e-mail. Have had other minor issues over the years & always the same prompt respectful correct resolutions. Thank you staff.
Support received from MyHeritage was first class and my issue was quickly solved. Refund was credited to my PayPal account immediately without any discussion.
I called for technical support regarding a problem that appeared to be more complex than I had expected. Aaron found the core of the problem and wrote an elaborate self-explanatory review with instructions. After following these the problem was gone. Great help.
I was very impressed with the way this young Lady helped me she was a real help in explaining about the DNA test I wanted to order. A very Rare thing these days... such a Friendly Helpful and Patient Person... Great Service My Heritage. Thank you George Weiss
Experience was so exciting, so easy to find information while looking for family
I think the best review I can give is copy of my reply to the email Samuel sent me with the resolution of my problem:
Samuel,
You are the best!
I was a computer programmer from 1968 to 2008 (40 years) and know how difficult finding something like this can be. You found (and fixed) the problem in record time!
Thank you
Perfect solution for our family tree. Quick response to solve our problems. Perfect communication by mail!
Google Chrom geladen und my heritage geöffnet. Fehle auch hier
Record-Matches ca. 1300, bei Aufruf keine vorhanden.
Anne Helene Blancke geb. 1849 falsche Zuordnung. Vater ist Anton Wilhelm Blancke. Die änderung ist nicht möglich, da Verbindung nicht löschbar Es gibt bei mir viele dieser Zuordnungsfehler. Auch müssen ganze Stränge gelöscht werden aufgrund der unterschiedlichen Schreibweisen in Ostfriesland. Auch sind doppelte Personen eingetragen, die gelöscht werden müssen. Die Fehlerliste ist 99 Seiten lang Es liegt als noch am Browser sondern muß ein Fehler in Eurem Programm sein. Mein Stammbaum ist z.Zt. Für andere Forscher nicht nutzbar.
Dear Manfred,
I am sorry to read you are unhappy with our service so far.
We value the satisfaction of all of our members and strive to offer a first class service to our members. I would like to investigate your case personally, please send me a message from your registered email address to shane.vipsupport@myheritage.com and I will be more than happy to help you.
I look forward to hearing from you.
Kind regards,
Shane, MyHeritage Team
**Google Translate**
Lieber Manfred,
Es tut mir leid zu lesen, dass Sie mit unserem Service bisher unzufrieden sind.
Wir schätzen die Zufriedenheit aller unserer Mitglieder und bemühen uns, unseren Mitgliedern einen erstklassigen Service zu bieten. Ich möchte Ihren Fall persönlich untersuchen, bitte senden Sie mir eine Nachricht von Ihrer registrierten E-Mail-Adresse an shane.vipsupport@myheritage.com und ich werde Ihnen gerne weiterhelfen.
Ich freue mich darauf, von dir zu hören.
Mit freundlichen Grüßen,
Shane, MyHeritage-Team
I had a problem watching the discoveries in my root tree
After waiting for her support, I spoke to Brigitte after several attempts
We have erased history and the cookies
And that solved the problem
Yoram Yaron
OK, how can you fault something they are giving you for free? Easy when you are met with a page demanding payment to use advanced features at just about every click. "Enjoy FULL access to ALL historical records "FREE for two weeks? EVIDENTLY NOT. This site is so frustrating to try and navigate and input information that I can't last the remainder of my "Free" trial period.
Dear Sheldon,
I'm sorry to hear about your experience with our free trial. During the 14 days, you should be able to enjoy for free all our Premium features.
If you're experiencing some issues that are not allowing you to fully enjoy our site, please contact me directly to follow up on it. Please email me your account details (account ID number or registered email address) via elena.vipsupport@myheritage.com and I will be happy to personally assist you.
Kind regards,
Elena, MyHeritage Team
Thank you for a wonderful site which I have enjoyed using. I am sorry to have to cancel my subscription but my eye sight no longer allows me to see well enough to use it any more.
Thank you for your help and best wishes to all concern
Er supporter ZivS var mycket vänlig och hade ett trevligt bemötande.
Löste min fråga på ett bra och trevlig sätt.
Hälsning
Mari-Ann Ljungberg
I called to the Dutch contact center for the question how long the DNA sets are usable for consumption before they are over date. I could nowhere find it on the website from the DNA kit promotion and FQA's.
It is a toll free call number if you want to contact Myheritage. That's good. What not good is is that you have to go through min 4 or 5 choose menu's before you get to hear that nobody from the Dutch speaking contact persons are available and you are getting connected to Englisch speaking person, I do not know from where in the world this person answered. Again 2 choice menu's before somebody takes over the phone. That is not nice and strange for somebody who is not familiar with the Englisch language. It will scare the person etc... Maybe he can also stop the phonecall.
Next step, person answer the my phone call. Person was very polite and friendly. I asked my question and I received a very clear answer. Very good!
That's my experiance during my order for a set from the DNA test.
Sincerely
Myheritage member.
PS.: I tried to upload a picture but the size was too small I get red message on top of this website when I did the upload. I took a snagit from my order email and saved that as Jpeg. If this is not allowed sorry than, I do no more work to upload something.
Dear Rudi,
I regret to hear you were unable to reach a Dutch-speaking agent. However, I'm glad to hear that you had a pleasant experience with our English phone Support assistance. I will pass your feedback on this matter along to the appropriate team.
In regards to the problem you encountered uploading an image to MyHeritage, we recommend you to try again following these instructions: https://bit.ly/2GES9Ej The supported photo formats for upload on family sites are:. Jpg,. Jpeg,. Jpe,. Gif,. Png,. Bmp,. Psd,. Tif and. Tiff.
If you continue experiencing issues uploading pictures to your family site, please email me your account details (account ID number or registered email address) via elena.vipsupport@myheritage.com and I will personally assist you with it.
Kind regards,
Elena MyHeritage Team
The support team was extremely friendly and super-quick to solve my queries. Now it runs and works like a charm. Thank you so much.
I can't say enough good things about MyHeritage, but most important is how thankful I am I chose them to begin with. Secondly, all people I have spoken with by phone, whether in Utah, Ireland or Israel, have been extremely helpful and friendly; and third--because my only income is Social Security, they reduced the charge for renewing my membership two years in a row! I love the format of the profiles and how matches are shared. I can't forget to add that I appreciate the internal mail and have gotten to know living relatives because of it!
Ik ben zeer tevreden over de hulp bij het oplossen van mijn probleem met het programma op mijn PC. Hartelijk dank hier voor.
I have been a very happy user of MyHeritage for many years. It is a very user-friendly program that makes searching for your roots and relatives very easy and interesting. Through SmartMatching you can really go exploring and get many interesting finds.
When you have problems the support-team is quick to respond and helps accordingly. I can only give MyHeritage my best recomandation.
Helge, Denmark
I received a wonderful service. Answers to all my questions and extra information that was enriching and important to me.
Thank you very much to the people I spoke with and for the dedication to giving what you stated upon purchase, and much more!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear MyHeritage user,
I'm sorry the email from our Support team is taking longer than you expected.
The email should have been sent to your registered email address but it could have gone to the Junk/Spam folder. Please have a look just in case.
If it's not there, email me your account details (account ID number or registered email address) via elena.vipsupport@myheritage.com and I will personally follow up on it.
Kind regards,
Elena, MyHeritage Team