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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
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Your former option re duplication of a person was great - why did you delete this aspect.
The assistance that I have just received from Nir appears to answer my query but I will not know until I attempt this long-winded solution.
Please bring back the previous option.
Utilizó My Heritgae desde 2015, es una herramienta que me encanta, pero lastimosamente sus anualidades están muy costosas. Por lo que he decidido no continuar con ellos. Sin embargo, gracias por esos años que me han ayudado muchísimo.
Dear Ramon,
I'm sorry you feel this way.
It is important to note that you can use the basic site for free. The free Basic MyHeritage subscription allows you to build your family tree, where you can add up to 250 individuals and the limit of storage space is 500 MB. See: https://bit.ly/2KKiSPo
Please contact me via "kayleigh.vipsupport@myheritage.com" so I may assist you with you directly with your research.
Kind regards,
Kayleigh, MyHeritage Team.
*** Spanish Google Translate ***
Querido Ramon
Lamento que te sientas así.
Es importante tener en cuenta que puede usar el sitio básico de forma gratuita. La suscripción gratuita a Basic MyHeritage le permite construir su árbol genealógico, donde puede agregar hasta 250 personas y el límite de espacio de almacenamiento es de 500 MB. Ver: https://bit.ly/2KKiSPo
Comuníquese conmigo a través de "kayleigh.vipsupport@myheritage.com" para que pueda ayudarlo directamente con su investigación.
Saludos cordiales,
Kayleigh, equipo de MyHeritage.
The support team was extremely friendly and super-quick to solve my queries. It exceeded my expectations:)
I think though that the automatic subscription renewal notification could be more clear, but the team is very understanding about this and are ready to help :)
I have called MyHeritage because of a problem with the mail services. The customer support was great and he helped me with my issue. Thank you
This company is great to deal with, prompt replies to queries and very honest and professional highly recommend them
Today I talked to Kevin at My Heritage, and found him to be extremely helpful. He was patient while I asked all my questions, and he gave me clear answers. He also made suggestions on how to handle my situation, and explained how to go about implementing his suggestions. I was very pleased with the service I received from Kevin.
Beware: Tested at 4. As in Four different companies. 3 out of 4 were almost identical and enhanced my 15 years of research for my extensive family tree. I grew up in a family where pretty much everyone on one side of the family spoke 'French' looked French, cooked French. I created my tree using family stories, history, baptismal, marriage, census records, I also relied on other family dna matches, Ancestry's thrulines matches and in person family travel research. 3 DNA companies say I am very French. Myheritage.com shows zero French as in ZERO. Worst yet my husbands results were very incorrect also. He tested at the same 4 companies. Same thing 3 out of the 4 matched except Myheritage who had him with African ethnicity. Mind you he is testing 99% Northern, Eastern and Western Europe at 3 different companies that show zero anything in Africa. Worst yet several of his close family members have tested and not one of them show any African ethnicity. All I can say is this experience left us wondering just how many people out there believe their ethnicity is something it is definitely not? Best of Luck
Dear Sharon,
To provide users with Ethnicity Estimates, we started by figuring out what DNA from different ethnic groups looks like. More than 5000 participants have been selected to serve as references by virtue of their family trees exemplifying consistent ancestry from the same region or ethnicity for many generations. Thanks to the Founder Populations project MyHeritage offers an Ethnicity Estimate with 42 ethnic groups around the world. When we analyzed your DNA sample, we compared your DNA to those models to see what percentage matches each model.
We have a blog post on how our DNA testing works which you can find here:
https://blog.myheritage.com/2018/04/dna-basics-chapter-5-how-dna-testing-works/
A few common reasons for getting unexpected results are as follows:
Inheriting undetectable amounts of an ethnicity: If an ethnicity was passed down through many generations, you may not have inherited a detectable amount. That’s why even if you are absolutely sure that a certain ancestor had a certain ethnicity, you might not see it in your own Ethnicity Estimate.
Inheriting ethnicities from unknown ancestors: Unexpected ethnicities may have been inherited from ancestors you never knew about. Even the most complete family trees can be expanded. You might have inherited an ethnicity from an ancestor you haven’t yet discovered.
The random nature of genetic inheritance: The percentage of each parents' ethnicities that they pass down may vary. For example, one sibling might have inherited all of his mother's Irish DNA, while another sibling received much less or none. You do not necessarily inherit half of each of your parents’ ethnicities, which is why siblings are very likely to get different estimates.
Ethnicities with strong similarities: Certain populations have very similar DNA because of geographic proximity, migration patterns, and intercultural relationships. In other words, two ethnicities might be so similar biologically, that they cannot be differentiated by DNA testing.
There are ways to circumvent these obstacles with DNA research and with MyHeritage, you can pinpoint the exact location of where your roots come from many of our members will utilize the research tools available such as, building a family tree and finding comparable matches whether they be by doing Genealogy research or viewing your DNA matches.
Our match algorithms have been proven to automatically find and compare similar DNA strands along with ancestral surnames, records, and family trees to find very interesting discoveries.
Please note that bio-geographical estimates are complex. Different companies analyzing the DNA of the same person can come up with different Ethnicity Estimates based on various factors, such as the reference populations used for comparison and the algorithms used. Our genetic models are based on 42 ethnic groups around the world, thanks to our Founder Population project.
Feel free to e-mail me anytime if you have any further questions at shane.vipsupport@myheritage.com. It would be great to hear why you purchased a MyHeritage DNA kit if you were certain of your results with another provider.
Kind regards,
Shane, MyHeritage Team
You don't really give an image of segments of the DNA, it is much too superficial and still interesting but only regarding the regions one came from or originated from
Dear Suzanne,
I am sorry that you feel this way regarding your DNA Results.
Firstly, you are capable of using the Chromosome Browser tool to see the unique DNA segments, or sequences of DNA on chromosomes, shared between you and either one genetic match or a set of genetic matches.To learn more information regarding the Chromosome Browser, please visit our blog: https://bit.ly/2MLAjDV.
To provide users with Ethnicity Estimates, we started by figuring out what DNA from different ethnic groups looks like. Thanks to the MyHeritage Founder Populations project we offer an Ethnicity Estimate with 42 ethnic groups around the world. For this project, we have selected more than 5000 participants to serve as references by virtue of their family trees exemplifying consistent ancestry from the same region or ethnicity for many generations. When we analyzed your DNA sample, we compared your DNA to those models to see what percentage matches each model. We focus on the 700,000 sections that are known to vary between people (the other 99.9% of the sequence is pretty much the same for everyone).
It is also important to note that certain populations have very similar DNA because of geographic proximity, migration patterns, and intercultural relationships. In other words, two ethnicities might be so similar biologically, that they cannot be differentiated by DNA testing. Therefore, since genetic similarities exist across country borders, it is more accurate to consider regions, rather than countries.
If you have any further questions, please write to me from your registered email address via "kayleigh.vipsupport@myheritage.com" so I may assist you with your research.
Kind Regards,
Kayleigh MyHeritage Team.
I had some queations regarding the DNA service. The Rep I spoke to was patient and informative. There was no wait time when I called either which was amazing in itself. I hate being on hold lol
Vriendelijk, duidelijk en met het gewenste resultaat geholpen
Ook uitleg gekregen over nog wat andere problemen
JAMES, obrigado, sem seu empenho nada conseguia, a sua prestimosa colaboração foi o coroar de êxito oeu pedido
Tuve dificultades para contactar vía telefónica. Sugiero un buzón e-mail de ayuda al cliente en la página principal del sitio web. Sin embargo, cuando encontré un correo la respuesta fue inmediata.
Saludos.
Geen oplossing als premiumklant van mijn problemen.
Een boekrapport dat niet in orde komt?
Abonnement zeker nooit meer verlengen.
Al klant sinds 2012 maar we zijn niet belangrijk als we klagen.
Frank
Dear Frank,
I regret to find your comment and would like to assist you on a personal basis.
We value the satisfaction of all of our members and strive to offer a first-class service to our members. I would like to investigate the issues you have reported. Please email me via kayleigh.vipsupport@myheritage.com so I may assist you as soon as possible. I look forward to your email.
Kind Regards,
Kayleigh MyHeritage Team.
*** Dutch Google Translate ***
Beste Frank,
Het spijt me dat ik uw opmerking heb gevonden en zou u graag persoonlijk willen helpen.
We waarderen de tevredenheid van al onze leden en streven ernaar onze leden een eersteklas service te bieden. Ik zou graag de problemen onderzoeken die u hebt gemeld. Stuur me een e-mail via kayleigh.vipsupport@myheritage.com, zodat ik je zo snel mogelijk kan helpen. Ik kijk uit naar uw e-mail.
Vriendelijke groeten,
Kayleigh MyHeritage Team.
Your site is very interesting because for a person in search of identity, landmark and especially of sense it is a very good track to begin to experiment its true ethnic origin in addition to its genealogy.
I also appreciated the friendliness of your customer service who took the time and had the patience to answer as accurately as possible to all my questions that I asked myself.
And more to add to that what is good is that everyone has the opportunity to access your site and your customer service in several languages which facilitates much contact.
Congratulations and thank you very much for your work.
El servicio de atención al cliente es bueno, porque procuran solucionar rápidamente los problemas de los clientes y sobre todo de forma cordial. En ese aspecto no hubo inconvenientes. El problema radica en la elección de las agencias de entrega de paquetes. En mi caso, mi pedido no fue entregado y la agencia no me brindó solución a mi reclamo. La única alternativa fue pedir un nuevo kit (sin costo), pero estos traspies ocasionan pérdida de tiempo y dinero que podrían evitarse si se escogiera una mejor agencia y si MyHeritage se involucrara más en la gestión de los despachos.
I had the trial, didn't cancel in time and they couldn't have been nicer. A quick phone call and the money is on its way back to me. No tricks. Thank you!
Generous 2 star, since I have to have 100 characters or more, here is more I rate you at 2 stars...
Dear Sigrid,
I am sorry to find your low star review.
MyHeritage has a comprehensive Help center where you can locate many FAQ's, which can be found here: https://www.myheritage.com/help-center
We also have a regularly updated blog, with Genealogical hints and tips along with a vast array of articles and information which is free to access at https://blog.myheritage.com
If you have any further questions, feel free to contact me at shane.vipsupport@myheritage.com
Kind regards,
Shane, MyHeritage Team
The staff clarified my doubts quickly. However, they dont have support in portuguese, althought Brazil being one of the main platform supporters. Also, I didnt like to receive a premium offer by telephone immediatly after my contact. It took me lot of precious time. Next time please just send an email for this.
This review concerns the ordering process of the dna kit and getting help from customer support. Ordering online was easy and straightforward and the process went exactly as advertised. When I wrote to customer support asking about activating a kit for someone else Carol Ann replied within 24 hours with all the information I needed, and when I then wrote back with another question she answered that very quickly as well. They deserve all the praise and stars they get!
The associate I spoke with was friendly and handled my issue in a kind and professional manner. Her explanations were easily understood.
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Dear Graeme,
If you have many duplicates, it may be frustrating to delete all of your duplicates manually and I sympathize with your efforts.
I will do all I can to help and I hereby give you two more options other than manually that may be useful to you.
1.) *You can export all the single information into one separate GEDCOM file by using the export branch feature on the FTB program. Please note that this workaround will create a new tree that you can upload to your online site and will most likely re-calculate your matches so if you do not care about your approved matches this would work.
For more information on doing this, please copy this FAQ link into your browser:
http://helpcenter.myheritage.com/31004184
2.) *Try restoring a backup of your tree from before this may have happened.
In any case, feedback such as yours is always appreciated and is always forwarded to our web developers to consider a better and easier method for the millions of our members.
If you need any further assistance please feel free to e-mail me directly at rafael.vipsupport@myheritage.com. I'd be happy to help you with high priority.
Sincerely
Rafael
MyHeritage