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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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MyHeritage responded to my query promptly and the staff member called back several times to ensure her advice was received. She provided me with alternatives to deal with my licensing issues and I was able to continue using MyHeritage with High confidence that the support department had my back!
Easy to use. Good guidance given during each stage. Quick and amazing information.
Very well presented Web site with clear instructions and potential to expand into other areas.
As far as customer service and app functionality, MyHeritage can't be beaten. The one thing I would like to see is the ability to remove duplicates and/or undesired additions to a tree without starting from the bottom and deleting everyone to get to the one I want to delete/remove.
I have had occasion to contact the support group at My Heritage half dozen or so times over several years. I began using the "add to tree with just a couple of clicks" functionality without really taking the time to learn a little about what that does. Fast forward to today, my tree is huge and contains 114 duplicate records and other problematic attached documents. Sofia has gone above and beyond to advise of options and detail actions so that once I get things straightened out, I can make gift trees for my family members. My Heritage offers the very best application programming and the support of a team who, to a person, sticks with you until you can use the great features offered. Thanks, Sofia and the whole My Heritage team! Jan in NW Arkansas
User friendly. Take the test sign up send it in the results show up within a few weeks or so. So far so good
I had an amazing result from my DNA but do feel that the fact you have to keep paying for any family history/tree is annoying and not made clear at the outstart
I like being updated with possible connections... I just don't utilise things often enough. Glad to have this though.
I have been a My Heritage user for some years now, and I find it very easy to use and very interesting to find out all about our ancestors.
Tengo dificultad extrema para comunicarme con alguien responsable de la página para que me ayude con la imposibilidad de obtener la información que necesito. Eso me sucede desde que me suscribí. Sigo pagando con la ilusión de poder encontrar familiares y nexos con otros árboles genealógicos.
Agradezco que me den una oportunidad para expresarme y hacer saber los inconvenientes que tengo.
Hola Elena,
Entiendo que te pusiste en contacto con mi colega, quien te ayudó a resolver el problema. Si necesitas más ayuda, comunícate conmigo desde tu correo electrónico registrado en MyHeritage a dean.vipsupport@myheritage.com.
Atentamente,
Dean,
El equipo de MyHeritage.
(Traducción proporcionada por Google Translate)
Hello Elena,
I understand that you were in touch with my colleague, who has helped to resolve the issue. Should you need any further help, please contact me from your registered MyHeritage email to dean.vipsupport@myheritage.com.
Kind Regards,
Dean,
MyHeritage Team.
(Translation provided by Google Translate)
Great program. I wish I could find all the details that are available to me.
I found finding out about my links to the past fun, it has become a useful pass time. On the few occasions that I have had a problem with Web site or App, sending a email results with a quick helpful answer.
Still have some branches with lots missing leaves but I will continue to look.
Negotiating the website was straightforward and the kit arrived quickly. Completing the test was easy and was done without any problems.
I have managed to build my entire family tree with the help of MyHeritage. Could not ask for a better sute
My direct ancestor are very important in the first settlements in America AND the settlement of several future states. They are some of the first to settle beyond the Appalchain Mountains
After more than a fifty year search I found direct ancestry with the settlement of Jamestown, VA.
My direct ancestor was the great hunter, soldier and carpenter for the colony AND was the brother-in-law of leader of the colony john Smith. At the same time my Native American ancestry was confirmed with a direct connection Chief Powhatan.
I also found direct ancestry to the first settlers of Plimoth colony, Massachusetts 16
I found direct ancestry to most of the Scottish King and royalty. Direct ancestry to several English Kings and royalty.
Found direct ancestry to the King of Norway, Sweden and Denmark
Found direct ancestry to A Spanish King
My direct ancestry to royalty in Ireland, Wales, Germany, Holland and Belgium.
As a historian these discoveries are ABSOLUTELY AMAZING.
From the very start of joining it gave you a lot of help and new member additions to review. After 3 years it is still an adventure.
Upon activation, I received later that day various names connected to my family ancestry. I was quite surprised to see my maternal grandmother's family tree. Discovering where it began seeing my great grandparents actual names and their children. I'm now awaiting the results of my dna. So excited with what I've currently found out.
I have had a few issues where I got some strange error messages about some daily limit, despite not having used MyHeritage that day, but on both occasions, was resolved quickly by their support.
Beaucoup d'informations certes mais il faut savoir faire le tri
Ported the DNA kits I manage to MH and have got a lot of new matches. I also use Family Historian and this provides MH hints so having a subscritpition helps a lot.
Excellent service, easy to navigate the site, easy to order dna kit
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Hello Lisa,
We value your feedback and we are committed to providing you with a positive user experience
MyHeritage is based on subscriptions that offer various tools for genealogy depending on your research focus.
That said, we offer a free basic plan along with a number of different paid subscriptions, depending on what area you are trying to research.
A free Basic plan is a great start if you are just beginning the research of your family roots. A paid subscription includes our latest state-of-the-art matching technology or access to our extensive historical record search engine. These subscriptions can be canceled at any time, online, or by contacting our support team.
If you would like more information about our subscriptions to find the one that best fits your research needs, please feel free to contact me directly at dean.vipsupport@myheritage.com. I'd be happy to help.
Sincerely,
Dean,
MyHeritage Team.