MyGermany

Will use again in the future

Had a problem with the shipping because of covid-19
Helped to send it back to store fast

Dear Mr Chris,

You are a joke. I had from the owner the exact reply I have done in google maps. Well get the same reply as he got too:
24/11/2022 Respond to the reply below from the owner
Dear Mr owner or Chris (whoever you are),

Firstly, I do not accept your thank you and neither your sorry from dishonest people like you. The post was not for you but to share my experience that I had with your company.

Secondly, it took 5 months and over 3000 views of a negative review for you to respond and finally inform me that you have done nothing. So last August when you were assuring me that you will fully support me it was a lie.

Thirdly, the reply from you, the owner or Chris (whoever you are), is the result of your investigation? On 15th of August, your staff have informed me that you have raised an internal claim ticket to investigate and on 23rd of September a claim team member will contact me on the update in which until today nobody contact me and did not get any result from your investigation. Is this the way you conduct your investigation and communicating it to the client?

Finally, Mr Owner or Chris (whoever you are) please let me know when I have said I want it as cheap as possible because this is another lie like all the above. All of what I claim is from correspondence with you staff in written.

Looking forward for your answer Mr Owner or Chris (whoever you are).

Below is my original review on the matter that somehow forced the owner and Chris to respond.

If you would like to receive your packages like below with missing and destroyed contains, not taking any responsibility and the worse not replying back, feel free to continue with them.
GOOD LUCK because you will need it the way they forward your staff.

I had a great experience with MyGermany. I had got great support from them. They had response me quickly.

There were 3 big problems with myGermany:

1.
They declared that a small chest bag costs 500 euros, which is incorrect. I contacted *******@mygermany.com, and no response for **15 days**. Then I sent a second email, and Dora replied this:

"maybe you have not added the order but they are 2 different orders as from what I can see. Do you want me to check if they are complety different?"

It didn't make sense, so I explained the situation again; I didn't get a reply.

After that, I found that I could change the declared value in the app. The items did need to be rearranged, but I only changed the declared value.

2.
I received the package, and when I opened the box, I found that my expensive inflatable sleeping pad was punctured with a box cutter. It was a long cut. Luckily, I successfully taped it.

I recorded the unpacking and uploaded it here.

3.
After all of this, I mistakenly bought items to my MyGermany address instead of my Mailboxde address, because I had it saved in my Amazon account. I wanted to return it, so I submitted a return request for the cheapest item to test the functionality. The item disappeared from my suite, but it didn't get returned, nor did I receive any message about it. With that option eliminated, I submitted a shipping request for other items to my home address. After a few days, MyGermyny (Dora) notified me that I had to pay more than double because it contained a special item. The previous time, the same item was successfully sent to my home address with valid special declarations, but it didn't cost that much.

I gave up on that and asked for a refund for the DHL delivery payment. MyGermany said that they had refunded it to my account. I didn't see it anywhere there. Then, I again asked them to refund it to the payment method I used (payment card via PayPay). Multiple days later, there was no response. After I submitted a PayPal complaint, MyGermany refunded it the same day.

Since they scam returning it and scam sending it to my home address, my items stayed with them.