website thubmnail of MyDeal AU
How would you rate MyDeal AU?
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Australia
1 review
0 helpful votes
Follow Toni B.
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Low quality item
March 16, 2023

After reading all the positive reviews from 'verified purchasers' I thought I would buy this Nice looking black pot plant stand - just what I'd been looking for! It arrived quickly (good point) - it needed putting together.
Very disappointed with this potplant stand. The only level shelves are the top and the middle bottom. The rest are all out of level. Absolute rubbish product. Ive put the plants on it - hope they don't slide off!
Note: I have added a photo however the photo uploads on its side.

Date of experience: March 16, 2023
Australia
1 review
4 helpful votes
Follow Kelly W.
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Footboard split and broken poor customer service, absolutely poor quality of product. Dont bother escalating it to next level the idiots ask for photos of something they can see as material is intact and you can feel its broken and not soild. Never again I wouldn't buy a single thing from this $#*!ty company
Super shut never again

Date of experience: January 5, 2022
South Carolina
3 reviews
4 helpful votes
Follow Ron L.
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I ordered 2 multi strand plug in fairy light sets for $74. I received 2 single strand battery operated sets. Not at all what I wanted and will not work for my project. Emails have had no response and from the reviews I have read I doubt that I will ever receive a response. Save your time and money and shop local and get what you actually want with an in store warranty.

Date of experience: February 5, 2020
Australia
1 review
16 helpful votes
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Scammers
May 26, 2020

I ordered airpods on mydeal over a month ago now, with the estimated delivery time saying 2-8 days. I have written numerous emails with no real replies. The tracking number they gave me does not work and they said that the package was lost and they would send another one. I sent them an email asking exactly when it is coming and if it is not in a reasonable time I am entitled to a refund under Consumer law, which they haven't replied to. Don't use this website, It is a scam

Date of experience: May 26, 2020
Australia
1 review
0 helpful votes
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My Deal
August 16, 2021

Bought a set of sheets 6 weeks ago, to date no delivery! Have sent several emails and asked for refund…nothing! Such a shonky company! Would never buy from them again nor would I ever recommend them! Have lost my money!

Date of experience: August 16, 2021
Australia
1 review
0 helpful votes
Follow Sarah A.
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If you want to pay for goods and receive crap customer service then shop at Mydeal!

I purchased goods over a month ago and still have not received them. The Mydeal customer service team are so incredibly unhelpful.

Not worth the hassle. Never again.

Date of experience: October 20, 2021
Australia
1 review
0 helpful votes
Follow Carmel W.
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Poor Customer support
February 26, 2023

I made enquiries about the number of shelves to be provided with a bookcase unit I was considering purchasing. After 4 emails asking the simple question, "how many shelves are provided", and receiving responses from - "look at the picture" (which I had and which is why I wanted confirmation!) to "36" (when the picture I was told to "look at" only appeared to have 33 shelves whereas a completely different unit had 36!) to "look at the assembly instructions" (which still didn't provide details of the number of shelves being provided, I have given up. Customer support was anything but! I will go elsewhere.

Date of experience: February 26, 2023
Australia
1 review
4 helpful votes
Follow Yaroslava S.
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Horrible
April 10, 2019

I bought my 12 months old daughter trycle. It got broke in 2 days I asked for refund. They offered to send a broken detail on a faulty product for an infant to keep using it. Their staff is unprofessional. The caller on the phone address to me as " my girl" no comments on the whole situation. The trycle is twice more expensive than any other web site. Super frustrated with the scam
Company.

Date of experience: April 10, 2019
Cindy M. MyDeal AU Rep
over a year old

Hello,
Thank you kindly for your review. MyDeal.com.au actively engages and responds to customer reviews and feedback on our Trust Pilot account: https://au.trustpilot.com/review/mydeal.com.au.
We very much appreciate you providing us with this feedback as we strive to improve our service and the service our sellers provide.
Kind regards, MyDeal Team

Australia
1 review
5 helpful votes
Follow daphne b.
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Don't go near them
August 18, 2017

Worst online shop I have ever used. Total scam artists sent me the wrong item which I paid for and now have heard nothing inspite of endless emails. Sent them all the required photos but still no reply so am left sitting with an unwanted item and all the packaging. They should be banned from trading and taken off the internet.

Date of experience: August 18, 2017
Cindy M. MyDeal AU Rep
over a year old

Hello,
Thank you kindly for your review. MyDeal.com.au actively engages and responds to customer reviews and feedback on our Trust Pilot account: https://au.trustpilot.com/review/mydeal.com.au.
We very much appreciate you providing us with this feedback as we strive to improve our service and the service our sellers provide.
Kind regards, MyDeal Team

Australia
1 review
7 helpful votes
Follow Gabby F.
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Scam
July 30, 2020

Ive order protein 3 months ago and still did not receive my order. They sent me a text message that my package was on it's way but months later nothing. Never buying from here again and hope no one experiences what I went through again.
I even tried making a review on MyDeal Product Review site but they wouldn't allow me to post my review since apparently it has "aggressive language" which I only stated "it was a scam, never received anything"

Date of experience: July 30, 2020
Australia
1 review
17 helpful votes
Follow Bryn R.
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Quick to take your money, waited six weeks for a delivery update. Spent weeks trying to sort out the order before they agreed to a refund. Two weeks later am still waiting for refund and MyDeals have completely stopped communicating.

If you have an alternate supplier you can shop with, please give it serious consideration as MyDeal from my experience are a scam and only out to take your money without delivering anything in return.

Caution recommended

Date of experience: June 9, 2020
Australia
1 review
9 helpful votes
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The WORST!
June 30, 2021

The WORST shopping site! Told 4 days for delivery., it has been 6 weeks and nothing, I have raised 5 tickets and still nothing, a total waste of everybody's time, most of all mine. I have to keep calling them and get told someone will get back to me. Hundreds of dollars out of pocket and no item. Just emails from Mary with the same script about how sorry they are and that they are contacting the seller. WTF

Date of experience: June 30, 2021
Australia
2 reviews
10 helpful votes
Follow mark h.
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This company needs to stop advertising products that it either does not have or knows that it cannot deliver. When I ask them why a product takes weeks and weeks to deliver the courier company is blamed despite the fact that Mydeal states that the product is ready for immediate delivery in thier advertising. If a courier company cannot deliver then Mydeal should know this and tell customers that there will be significant delays - weeks - months.

Date of experience: April 8, 2020
Australia
1 review
16 helpful votes
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I ordered what I believed to be 3 face masks given the name of the product had "3" at the end and was disappointed to find only one had arrived. On closer inspection of the product details only one was specified. There was also clear price gouging of this product as within a day the price increased by 50% given COVID related health measures. Do not support such a business that engages in such deceptive practices

Date of experience: August 10, 2020
Australia
1 review
0 helpful votes
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Chest of drawers
March 28, 2022

I ordered a chest of drawers about 2 weeks ago, one box delivered last week still awaiting second box and emailed and called several times and been told second box has been delivered today, been home all day no delivery!

Date of experience: March 28, 2022
Australia
1 review
1 helpful vote
Follow Lyndall H.
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They sell rubbish items and only look after their sellers and not their customers. I bought an item for $49.99 which was worth $50.00 and did not work and could only get 50% refund. Please never buy from them as you will only get ripped off.

Date of experience: April 8, 2023
Australia
1 review
3 helpful votes
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Mattress in a box
November 7, 2022

I ordered this product from MY DEAL first week in October. Delivery was stated up to 13 days. After no delivery on 20 days I made enquiry. I was told I would have a response after 48 hours.
Still no product delivered. Make contact again and now told to wait till end of November for delivery? Excuses, floods etc! Come on stop using floods, inflation, and whatever else to make for very poor service.
Extremely frustrated and inconvenienced.
NEVER EVER will I use, MY DEAL again

Date of experience: November 7, 2022
Australia
1 review
0 helpful votes
Follow Anne F.
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Good quality. Good arrival times. Cheaper.
Have no issues with using this site.
Some descriptions could be better written as I bought a large outdoor umbrella thinking it had a stand with it...
Also, I bought a bed base from Temple and Webster and found it afterwards on My deal much cheaper and no shipping fees!

Date of experience: December 2, 2020
Australia
1 review
2 helpful votes
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I ordered 2 boxes of barstools. One box arrived damaged and damaged seat inside. Other box was the wrong item. No tracking notification. Trying to communicate with these people online and it is shocking. They are offering me a part refund of $40 for the damaged item. Just disgraceful. How is this seller even allowed to get away with this behaviour.

Date of experience: December 10, 2020
Australia
1 review
9 helpful votes
Follow Anadi m.
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I had ordered treadmill and there is no way to contact the mydeal and they have given the number to track your product delivery but no one ever picks up the phone and it doesnt allow you to leave any msg. I have enquired through their email helpdesk and have only received automated response that some will contact me and then they go in a sleep mode. SCAM. The whole process is to frustrate the owner so they just give up and the business can take the money.

Date of experience: August 5, 2020

Overview

MyDeal AU has a rating of 1.4 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyDeal AU most frequently mention customer service, tracking number and poor quality. MyDeal AU ranks 572nd among Marketplace sites.

service
126
value
110
shipping
114
returns
98
quality
98