MyDeal AU

Waited ages for my item to be delivered and had to go through the help desk that didn't help. They said they would follow up and get back to me within 24hours which they didn't. They said they would cancel my order and when I said yes because waiting for the time I have been was a joke. In wished they replied that I was being rude... I am flabbergasted that this was their reply - Anyway still waiting for my order to be cancelled and the money refunded but I won't be using Mydeal again due to their POOR customer service

Ordered this Alessi Toaster & Kettle 'bundle' and only received the Kettle. Tried to contact My Deal, then Alessi who referred me back to My Deal. Contacted them 3 times more to locate Toaster... and no response, nothing, zero, zip, zilch. They were not packaged together as the kettle came in it's own box... so second box clearly had no paperwork/labelling possibly. This is the worst online experience and the 'no contact response' from My Deal even worse. DO NOT USE THIS COMPANY EVER! You will lose your money. I would give them zero if there was a zero star rating.

Bought a 18 bttle wine fridge. Arrived not working properly (temp goes only down to 18 degrees C) I asked for return label. THey asked for video. I send video. They say, they can't access video. I asked again for return label or I would take them to Consumer affairs.No more communications since. I will take the case to consumer affairs. This company is untrustworthy.Do not buy anything from them.
Max

I have just rang bank, they are doing an investigation as goods l ordered on 13th Aug. Havent arrived. When l tried to contact them l couldnt as you had to have account. When l tried to become an account holder after filling out details it said OOPS something went wrong. Tracking no for 1 item supposedly from Aust Post hasnt moved from 19th Aug. Other item hasnt even got tracking no.
There is no address or phone no. On site.
L dont advise anyone to order from this site.

On Saturday 22nd August 2020 I bought a Stanley Rogers 6pc Acacia Black Knife Block Set Stainless Steel for $74.50 for when I move into my own unit in September 2020 so I could use it for myself to cook for when my family and friends come over since the knives are always sharp so they just cut to perfection. The staff were kind and thoughtful to me and the service was terrific because they gave me a cash refund of $64.50 since it was delayed in the post.

Almost 2 months ago, I made an order through this company - believing that my order was coming to me from within Australia. When I discovered that it was delayed due to national border closure, and because it was coming from China - I tried to cancel. No such luck - even though I paid through PayPal (whom I'm also not impressed with over this transaction). I was not given the opportunity today to refuse the package when it did finally arrive. So, I have written off the money I paid as a lesson learned - and threw the package in the bin as I will not risk COVID19. BE WARNED. AVOID this online company. I have kept all emails in support of this review.

The items are extremely inferior and cheaply made also more expensive if you do a search for the same product online elsewhere!
I purchased a powerhouse:
https://www.mydeal.com.au/hose-power-jet-washer-wand-attachment
Seller: Fantasy Supply (Direct Import)

Cheaply made and spurted everywhere COST $39.98, refund was $31.98 minus an
$8 restocking fee can you believe it!
DONT SPEND YOUR HARD EARNED CASH, especially for cheap asian knockoff items like this...

I consciously ordered a 900 mm island mount range hood from Mydeals. To my absolute amazement they supplied a 600 mm Island Range Hood from the particular supplier - who contrary to my continued response including a photo with a tapemeasure showing that the supplied unit is only 600 mm, claims they have supplied the corect unit - is a bloody con with us the buers being totally ripped off.
Please confirm that what you are buyig is really available & maybe use Paypal so can get money back & have a major resource chase them on your behalf. Absolutely wild.

This company is seriously shoddy, hopeless and has the worst customer service I have ever experienced. Ordered a pillow and was waiting weeks for it to arrive. I emailed company and they informed me that they had sold out and they wouldn't be getting that particular pillow again as the company was not reliable. I received no email stating this and 3 weeks on I'm still waiting on a refund. They stated after 20 emails that it has been refunded so I had to send screenshots of my bank statements to prove it hasn't. Still waiting. DON'T EVER BUY FROM THUS COMPANY.

MyDeal is very much Hit & Miss with efficiency.
I was very pleased with my first purchase, but had to chase down & submit a case with PayPal in order to receive my second purchase.
I tried multiple times to communicate with MyDeal and the seller of my item, with no response to my emails other than "We have noticed the seller has not contacted you. We will remind them".
Thankfully I paid through PayPal and was able to open a case through PayPal. Lo and Behold suddenly I received communication that they would look into my order. Unfortunately that was as far as it went as, according to the seller, the item was dispatched with Australia Post shortly after I placed the order... my 'tracking number' was invalid.
After another week of no communication, I escalated the issue through PayPal & my order arrived in an Express Post satchel 2 days later. I'm struggling to believe an Express Post item took just on a month to arrive & the timing of its arrival was far too coincidental with the escalation through PayPal.
No customer service. No honesty.
Once bitten, Twice shy.
Buyer Beware!