Overview
MyChargeBack has a rating of 3.4 stars from 423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyChargeBack most frequently mention good advice, customer service and great help. MyChargeBack ranks 416th among Financial Advisory sites.
I was scammed by an online forex broker and after seeing their ad contacted MyChargeBack. Obviously, as a scam victim, I was hesitant about anything else I found online. But MyChargeBack offered me something no one else had ever done -- they gave me the phone numbers of a few other people who used their services. I rang them and confirmed that they were real people who really were scammed just like I was (they shared certain documents with me). They wholeheartedly recommended MyChargeBack. So I rang MyChargeBack back and signed up. Their service was just as good as what I had been told it would be -- excellent, professional and considerate. Most important, they were honest. And when they joined me in a conference call to my stubborn bank to convince them to approve my chargeback they were absolutely awesome. They knew more than the bank did and rode circles around them. To keep a long story short, my chargeback was approved. I could never had done it without MyChargeBack. Thank you guys!
Unfortunately, I cannot recommend the service of MyChargeBack (MCB).
Writing the whole story here would be too long. I contacted MCB in April 2022 as I was a victim in a pre-IPO Shares scam.
I was contacted very promptly by Estelle Richey (Sales) who promised me that I would receive a 'Cyber Intelligence Report and Bank Wire Intelligence Report' within a few days and the team would act quickly and keep me constantly and pro-actively updated and informed. Furthermore, she urged me to act quickly, as there might still be a chance for the transaction to initiate a call back from the bank.
Unfortunately, it took the case worker assigned to me more than a month and several escalations from me to start working on my case. Totally incompetent. And with that, the time for a recall had passed.
This was followed by a change of the case worker and a lengthy process with mini-steps and constant questioning and escalation from me, as nothing happened and everything took forever.
VERDICT: Good in sales. And after the contract was closed, I unfortunately only had quite incompetent clerks who didn't keep much of what I was promised in the sales call. So far (after 1.5 years) no result and if I don't do follow-ups, nothing happens for months.
Very disappointing. Would have preferred to save the money.
We understand how Carsten feels, and acknowledge that he would have wanted to receive more regular updates than what we otherwise scheduled. Our practice is to update clients when events warrant it. While we appreciate the urgency "to act quickly," we do not operate in a vacuum. The rapidity of progress that can or cannot be made with a case like this also depends on the receptiveness of the bank and the regulator, and the level of cooperation we receive from them. Therefore, we cannot and do not guarantee in our Terms & Conditions any specific timetable for processing a case or any specific result. As Carsten notes, we are continuing to work on his case. In the meantime, our internal comptroller has reviewed his file and reported that all of the services that he contracted with us (which, however, did not include a Cyber Intelligence Report or a Bank Wire Intelligence Report) were indeed provided. But, to demonstrate our commitment, we will be preparing the Cyber Intelligence Report at no additional cost. Based on our initial findings, we believe that the ensuing investigation will yield data on persons of interest involved in his dispute, which will then allow the law firm we work with in the EU that specializes in cybercrime to send them legal demand letters on his behalf.
I enlisted Mychargeback to help me get my money back. They assured me I had a very strong case. I have been passed from agent to agent with no success.
Desire: You had a very strong case, which is why we were very surprised that your chargeback was rejected by the bank, and very disappointed that all of the further steps we took with your case did not overturn the bank's decision.
Hai my name is Kamal from UAE I got fraud from online trading company name DIGIBITS FX, I lost almost *******USD then from MyChargeBack Eva Ibrahim was approach me when i am confuse situation she explained me everything how file case what is required things once you file the case MyChargeBack team will be there for every situation. They given 4 to 6 months for solving the case, from 4th month money start receiving back to my bank account I am super happy from MyChargeBack service, Specially Eva Ibrahim I am strongly recommend MyChargeBack who every lost there money in only trading you can trust MyChargeBack more then 100%.
Thank you so much for helping the people like me
Conversation was professional. Concise information and honest expectation. No pressured sales pitch. Just the facts and nothing but the facts. Highly recommend.
Thanks for the concise review Michel and for the recommendation.
I spoke with Hanna who was prompt and responsive. It's nice to get an answer- sometimes you send something off and you don't get an answer. Sympathetic ear.
Appreciate the advice that was given to the steps that need to be done in reaching out to the various government agencies that might be willing to assist me with my case.
Glad to know we were able to help Bob.
My experience was positive meanwhile the bank is communicating with me about the chargeback and I'm hoping to get positive results from the crypto trace too
Nathan was very informative, and opened my eyes about scams, and now I know to how to avoid getting scammed again. I appreciated the guidance and help.
Thank you Arnetta. We've let Nathan know.
I need distress help please let me.know if some can on reedmall.com scam or.not. I have spend around 1000$. I need money back
Very quick response and detailed explanation of how you got scammed. Also what is the procedure of investigating - all steps and what are the possible outcome…
Thank you Inna for the feedback. We are happy to have been able to assist.
Raffi gave me a call a day after I contacted MyChargeBack. I explained to him the situation and he kindly gave me some useful tips about how to contacting the bank. Thank you!
Alex: Thank you for your review and for providing valuable feedback on our services. Our free consultations are designed to ensure that consumers are equipped with fact-based, honest advice regarding their alternatives in complex transaction disputes. We wish you success in pursuing your case.
They relpy at once, and they explain it clearly, and they tell them what to do, thank you so much for your support and time, more power and god bless..
Thanks Delia. Good luck in moving forward with your case.
I was the victim of a major scam. Benjamin promised me they could get my money back that's what the specialized in. He hounded me and hounded me till I finally paid for their services. Told me it would tak 4 to 6 months. I don't know how many times I contacted the for up dates to find out what was going on. I asked Benjamin if I needed to file a police report. He told me I didn't need to. After 8 months they finally sent me a report on where my money went. I was then told that I needed to file a police report because the only way I could get my money back was through the police. That the police needed to contact the people who stole my money and make them give it back. So the entire mycharge back is nothing but a scam. They prey on people who have lost thousands of dollars and lie through their teeth so you will pay them. I have gave them $1500 for absolutely nothing. I have tried to reach them Numerous times to know no avail. They will not return my emails or phone calls. If you are thinking of using them run as fast and as far as you can in the other direction. Don't let thes jerks get your money. They are no better than the the people you hot scammed from.
Unfortunately, even though "Shelly" writes that she tried to reach us "to know [sic] avail," she did not identify herself when we asked her to do so through Sitejabber, so regrettably we could not conduct a review of her case. Moreover, the Client Number she provided to Sitejabber does not exist. Had she identified herself to us we certainly would have assisted her in communicating with the police. For the record, MyChargeBack cannot and does not guarantee that we can recover funds for the simple reason that the process does not depend on us alone. Depending on the transaction in question, it also depends on the cooperation of any one or a number of merchants, banks, payment service providers, and financial regulators, and, if cryptocurrency is involved, the police, cryptocurrency exchanges, attorneys, and even the courts. What MyChargeBack does promise a client like Shelly is to conduct a thorough forensic cryptocurrency investigation to trace the path stolen crypto took from the original wallet through the blockchain until it reaches the cash-out wallet. In so doing we identify the exchange that hosts that wallet, which is the first and necessary step of a three-step process to recovering crypto. The second stage is for the client to submit our report to the local police in order to file a criminal complaint against the exchange. We cannot do that for the client because the client owned the crypto, not us. We have no standing to file the complaint with the police. The police will then have to issue a subpoena to the exchange to obtain the KYC (Know Your Customer) data that identifies the wallet owner. The third and final stage is for law enforcement to pursue the recovery from the wallet owner, negotiate a return of the crypto, or submit the matter to prosecution. Needless to say, we reject her analogy.
My chargeback is telling me, that they tried to contact me, but that is not true.
I haven't heard a thing from them!
They do have all my details.
I stick with it, it is a scam! Nothing else.
If "Pierre B." is indeed a real MyChargeBack client we regret his decision not to identify himself for us so we could contact him in order to address his issues. Without verifying his true identity, of course, we cannot do so.
Still no message or phonemail, although I gave you all my information.
I made payments to MyCB, to the so called lawyer firm Yoram Fay, had contact with a certain Saul, Evan, David, Nate, Andrew, Stevan and many others, or are these all ONE person?
I have sent an Apostille to the so called lawyers firm and so on.
I just do not understand that there are satisfied "clients". Maybe because they solve problems randomly.
So far, to me, it's an other, money costing, scam company! Shame on you.
It was easy and straight to the point.they couldn't help me per say...but they did provide me with the proper knowledge to get the help I needed.thank you
That's what we're here for Cheryl, even when we cannot accept a consumer's case ourselves.
I engaged MCB 3 years ago to help recover funds with Binary Options trading. I provided detailed information and assembled a very thorough document to support my claim. My decision to go with MCB was based on their review of my material and at the same time i was offered a payout sum by the binary options company which I was talked into rejecting by MCB. I put a significant amount of effort into the assembly of a lot of material and providing supporting information and to date have paid them close to AUD20k. I had to deal with some very ordinary people and had to put a lot of pressure on them to keep things moving including the misinformation and costs associated with Apostilling the documents and have them legally processed in Australia. They worked with a law firm in Israel to represent about 20 odd claimants. The last contact I had was they advised my case was dismissed giving a reason that I had previously covered as a potential risk. I have sought further explanation on my claim because this reason was a complete surprise, and to date I have had no response. Very disappointing and their refusal to acknowledge or reply to my latest communications is disgraceful. They have misled me and I am sure others and i would warn people to be very careful with what they commit too. I haven't given up my pursuit to resolve their performance.
David: We have reopened your file and reviewed it in its entirety and we understand your disappointment. You should have won in court. The "waiver" the merchant gave you to sign was intended to enable it to get away with scamming you. In our opinion, therefore, the waiver was tainted and, for that reason, should have been rejected by the judge. But the judge decided otherwise because you voluntarily signed it. Of course, we cannot and do not guarantee the results of court cases because courts are independent and judges can and do err. Nonetheless, we are confident that we invested 100% of our efforts on your behalf, which is the promise that we make to our clients.
I think the overall work you have done for me is really good and proffesional.
I have experienced good treatment from you from the beginning til the end!
Thank you Henrik for posting.
My name is Mark I was having a discussion with one of the representatives at My CHargeback they helped me realize how not to get scammed and
Explained to me how to look out for manipulation I felt that they were very helpful when i explained to them my situation
I opened a case about 4 &1/2 years ago.( Greenfields) The communication since day 1 has been poor at best, 90% of communication was initiated on my part, trying to find out what was going on. The first 6 weeks heard nothing so contacted them, they hadn't started. Over the course of a next few years I've emailed to get updates, only to find there's a new guy involved Hmmm? Every time I speak to someone new to tell them about the very poor service/communication i get the same story, very sorry, not good enough, wont happen again etc etc etc. Last time I had correspondance was about a year ago to tell me someone else would be looking after me. Have never heard from that person or anyone else since. Certainly not a company I would pay money to.
Very unprofesional. Have waited nearly 2 months for some sort of response. Said they tried to through site jabber, gave them my email address, still no relpy. I do wonder if they have a customer service dept because it certainly seems to be non existent in this case. MIA
Founded in 2016, MyChargeBack pioneered innovative strategies for pursuing chargebacks and other types of dispute resolution. Its proprietary technologies assist banks by reducing the time and cost that they have to invest in assessing, validating and processing the ever increasing number of these cases.
Today, MyChargeBack has broadened its portfolio by employing state-of-the-art technology to conduct forensic blockchain investigations that trace the path cryptocurrency takes from its point of origin to the exchange at which it was cashed out, as well as cyber intelligence reports about the recipients. MyChargeBack’s expertise and the reports we prepare for our clients are relied upon by courts, as well as police cybercrime units, and as a result, we have growing working relationships with over 450 law enforcement agencies around the world.
MyChargeBack has also been at the forefront of developing proprietary SaaS-based platforms, which are pioneering dispute resolution for chargebacks and investigative services for cryptocurrency transactions.
Led by former financial services executives with expertise in payments, regulation and law, MyChargeBack has worked with its clients to recover millions of dollars in disputed credit card, debit card and bank wire transactions.
MyChargeBack is operated by Cactil LLC and maintains offices in New York, Tel Aviv, and Pretoria, South Africa.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Ellen. It was a pleasure to serve you, even if your bank was so needlessly stubborn! We deal with banks like that every day, so it doesn't faze us. Regards to Marco too!