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MyBuilder

How would you rate MyBuilder?
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GB
1 review
3 helpful votes
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Spam
July 10, 2019

All I did was ask 2 builders if they'd like some work and Mybuilder website have been emailing me everyday with underhand marketing. I didn't even tick the box or give permission for them to contact me. Just 2 builders. Theres not even a unsubscribe link on any of the emails, which is illegal.

Date of experience: July 10, 2019
GB
1 review
0 helpful votes
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A job well done
March 18, 2022

If you want a heating engineer, look no further than NG Heating Services. They diagnosed my water problem which no-one else had been able to do, researched the best water softener for my circumstances and fitted it efficiently. Charles and his colleague arrived promptly and could not be faulted for efficiency, charm and friendliness. There was a small leak subsequently and this was dealt with within 2 days.

Date of experience: March 18, 2022
GB
1 review
3 helpful votes
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Beware!
April 13, 2018

In our opinion and the information we have collated, MyBuilder website do little if anything to check out the Traders that they charge for using their website. And whilst with everything, there are genuine people and tradesmen out there, there are also those who are most definitely not. We have encountered a really poor bathroom/kitchen fitter from Abingdon, who is bankrupt, did not turn up, did not finish the job ect. However, as the Tradesman can put his advert on, do a couple of jobs and take the advert down, you are not able to leave a review, thus accurate records are not evident. The Tradesman can then, just re-open his account a few weeks later, and all previous feedback is closed. Take care

Date of experience: April 13, 2018
GB
1 review
4 helpful votes
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No quality control on tradesmen. They do no checks on tradesmen. Anyone can join. In my case they said they can't even contact the tradesman who has left the with half done and never returned. Later I found the tradesman had bailiffs and police after him. My Builder washed their hands off and took no responsibility. This is what they wrote:

"They are not our client, they are a member of MyBuilder, we provide them with a service. You are their customer and they should be addressing your complaint. I'm very sorry but I will have to close this case".

Date of experience: July 26, 2015
MyBuilder S. MyBuilder Rep
over a year old

Hi Mathew,

I'm sorry that you are unhappy with the service, but disappointed you chose to paraphrase our communication to you. We encouraged you on several occasions to contact the tradesman directly, which you refused to do. This left us with very little option as the agreement is ultimately between tradesman and homeowner. My colleague actually stated "I’m very sorry but I will have to close this case if you are not willing to communicate with the tradesman."

In regards to checks on tradesmen, we have a team dedicated to judging the quality of tradesmen before they join the service. 40% of trade applications are declined. Once a member, a combination of feedback and internal screening ensures that tradesmen are reviewed on an ongoing basis. Those who do not meet our quality standards are banned.

Kind regards,

Ben@ MyBuilder

GB
1 review
4 helpful votes
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He's a builder?
February 17, 2020

Hi used a builder based over in lower bar hurst. Jobs were done to a good standard. However the actual builder just stood there giving orders and smoking & every sentence he said he's a builder. So annoying. He had to guy ls working for him who were absolutely superb, but he just treated them like slaves! Watch out for this fake slave worker ( colin. Seward). Builder my foot

Date of experience: February 17, 2020
GB
1 review
4 helpful votes
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Joined as a trader, getting leads but they go out to all tradesmen and to many get shortlisted, they take about £250 for a loft project and no one get the job, client can list bogus projects or just list for a quotation without even wanting the works done, the only one that earns from it is my builder. Absolute bad management, rip off company. Even after my account is restricted they still allow client to shortlist you and charge you approx £50 a time. Absolute joke. There are much better company's out there. Watchdog need to investigate.

Date of experience: September 5, 2018
GB
2 reviews
15 helpful votes
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Would be good web page but unfortunately I guess they are cheating with fake job offers to charge the builders more. Lots of times I been shortlisted by client (what means have to pay fee to mybuilder) and didn't get any respond from them afterwards. Also I noticed that when you win the job they deleting other builders from the list. So it looks like just one person applied to that job.

Date of experience: December 13, 2016
GB
1 review
2 helpful votes
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DON'T USE MY BUILDER.
September 2, 2023

Tradesmen are not checked.
Gas man was not registered.
Joiner and builder didn't even have cscs card and it only cost an extra £250 to get someone legit.

Date of experience: September 2, 2023
GB
2 reviews
4 helpful votes
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Favors tradesman
June 25, 2020

Mybuilder.com makes money by charging contractors so it favors them. The contractors on mybuilder.com are very rude and many times dont even come to the site for an appointment and waste time. When you report this to mybuilder they wont do anything.

Date of experience: June 25, 2020
GB
1 review
0 helpful votes
Follow Iain N.
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I like this site because the tradespeople come to you rather than your having to ring round to find them. My experience with all the people I have hired has been positive. Messaging is simple and quick.

Date of experience: July 6, 2020
GB
2 reviews
26 helpful votes
Follow Hughes H.
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Total rip off company
February 4, 2020

I have been a member for 12 months and I can honestly say that my builder is a complete rip off and the only ones making money is them, you will often get shortlisted then charged and no contact from the job poster or a nice message to say sorry we have sorted the job now and you won't even get to price the job, its about time my builder was shut down and sued for making fictional customers, really bad company, please stay well away

Date of experience: February 4, 2020
GB
1 review
0 helpful votes
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This site was ok it did the job.The builder was very good but try as I might I could not leave him feedback!

Date of experience: July 22, 2020
GB
1 review
0 helpful votes
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Brilliant
July 6, 2020

I have have used this site 4 times for different jobs, on each occasion I have found the perfect person for the job I needed doing.

Date of experience: July 6, 2020
GB
1 review
0 helpful votes
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Excellent site
November 18, 2014

Excellent site. As landlords we often need assistance very quickly, MyBuilder has been wonderful at getting a response from builders to jobs without the time consuming effort of looking through pages and pages of tradesmen, not knowing what they are like. The feedback reviews are priceless.

Date of experience: November 18, 2014
GB
1 review
1 helpful vote
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Patio Repair
May 4, 2020

Easy process and communications came through well. Job was arranged and done well to good standard. At least you can pick tradesman that are under constant review etc and generally I have had no problem putting jobs on site

Date of experience: May 4, 2020
GB
1 review
2 helpful votes
Follow Mike E.
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I have used this site for all the jobs I cant do in my house...
Double glazing, electrical work, tiling, fitting a bathroom suite.

It is far easier than using the Yellow Pages...

The feedback system really helps you choose the right person

Date of experience: May 17, 2015
GB
1 review
0 helpful votes
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Posted an urgent cry for help for a gas engineer after my dad accidently drilled a hole in the gas pipe within 10 minutes I got the response I needed from Phil Johnson Gas Engineers. He came out early next morning got it sorted re-plastered over the tiles he had to remove and isolated my dad's fire as he noticed there was a gas leak on that too! (no extra charge) 100% recommend this guy

Date of experience: March 14, 2021
GB
1 review
0 helpful votes
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An excellent site well mapped out and a hassle free way of sourcing quality trades people, you can see genuine feedback from other people who have used the trade men which is very helpful when making your decision
We have been doing a number of jobs to our home and on all occasions have found the whole experience faultless i would not hesitate in recommending friends and family to the site and also any trade men that i know i will send the link for them to sign up
A very happy customer

Date of experience: March 5, 2015
GB
1 review
0 helpful votes
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Excellent plasterer
August 25, 2020

Although the start of the contract was delayed, due to an over run of the job before, Steve from AGH Plastering kept us informed, turned up early the following day, and worked through. The walls were very dry and sucking the water out of the plaster, making the job more difficult for Steve and his team. But nothing phased them. Within 2.5 days we had three rooms re plastered and all cleaning up done. Very pleased with the quality of the work, their professionalism, and their friendliness. Will keep a note of their number, if I ever need another plastering job done, they will be top of my list.

Date of experience: August 25, 2020
GB
1 review
2 helpful votes
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As a customer I found MyBuilder a great asset for getting quotes quickly and for being able to see tradesmen reviews.
My only difficulty was deciding which one to choose as they all came highly recommended!
Would use this service again.

Date of experience: May 4, 2020

Overview

MyBuilder has a rating of 2.4 stars from 491 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyBuilder most frequently mention customer service, shortlist fee and fake jobs. MyBuilder ranks 4th among Contractors sites.

service
63
value
56
shipping
17
returns
20
quality
46