musicMagpie

I sold my iMac to Music Magpie, and booked a collection through them. They confirmed this date, and gave me a time between 9-5pm. 5pm came and went, and no one arrived. So I emailed them, and asked if they knew what had happened. They didn't reply, so I emailed again, at which point they told me to book another collection through their website. No apology or explanation. So I rebooked, and they once again confirmed the collection date and gave me a time of 8am-8pm. Once again, no one showed up. So I emailed them again, explaining what had happened, and they again offered no explanation. They asked me if I would like to instead book through their 'expedited' collection. They explained what this was, and it was exactly the same as the two bookings I had already made, neither of which turned up. So I asked them to cancel my order as I was so unhappy with what happened. They then said I had to do that myself, but if the order was already processed, they may not be able to refund me... Which was entirely unrelated to me because there was no order to process, because no one collected it. This went back and forth, with them ignoring every detail I gave them and sending me a useless generic response. I left a review on trust pilot and shock horror they responded almost instantly, saying they take situations like this very seriously, which is obviously not true. My advice to you, do not use Music Magpie. I can't imagine how they can he this incompetent, and I am so glad I never sent my perfectly good iMac to them, goodness knows what would have gone wrong if they did actually collect it.

Ordered THREE items, Music Magpie send FOUR wrong items - have to return three items I ordered for refund? How? I want the correct items sent, not a refund, but I certainly don't want to be out of pocket for Music Magpie's mistake. Was the reply AI or just someone who can't read? Shopped 100s of items, this will end my custom, rubbish customer care.

MusicMagpie advertises delivery "by 1pm next day" for orders placed by 10pm. I therefore ordered a phone on 11 Feb and paid extra for the premium delivery by 12 Feb) - which would have allowed me to set up the new phone before going abroad on holiday on 13 Feb. At 1.13pm on 12 Feb I received an email - although the deadline had been missed "Your order will be delivered today!". The phone was not delivered as per the agreement and hence I am unable to receive the phone.
MusicMagpie wants me to apply to return the phone before they refund me but clearly I cannot return I phone which I cannot first receive.

Very poor customer service because their replies never reflect the concerns raised in my messages, instead their replies are copied and pasted ready made replies that really don't correspond to much. Moreover, they never did issue me a refund for one order of five dvds and so after 11 days I contacted ebay who were brilliant in issuing the refund immediately. Shame on musicmagpie. Won't ever be purchasing from them again.

I have purchased from MM a few times in the past. When it works its great.
However if you have a problem, there mode of communication is entirely by email, you cannot speak to a human and there is no complaints procedure or escalation route or if you are dissatisfied.
I have grown weary of trying to have a conversation with them after over 5 weeks of emailing and thought it easier to warn others.

I received a really damaged music CD. The outer rim was corroded. The cardboard container was nearly ripped into two pieces.
Communicating with these people is a nightmare.
I have decided that l am totally finished with these cowboys.
GOODBYE AND GOOD RIDDANCE. 👎👎

I recently had a very disappointing experience with Music Magpie's customer service after my devices were stolen. While I understand that stolen goods can complicate matters, their handling of the situation has been extremely poor. Communication was abysmal from the start – it took days, to get any kind of response. When I did manage to get through to someone, I was met with unhelpful and generic replies that did nothing to address my concerns or move the issue forward.

I had expected a more professional and empathetic approach, given the circumstances. Instead, I feel like I am being pushed aside with no clear solution in sight. There was no urgency, no transparency, and certainly no effort to make things right. Overall, Music Magpie's customer service is leaving a lot to be desired, and I would not recommend them to anyone looking for reliable support, especially in difficult situations like this.

Sent them an Apple computer via the courier service they recommmended. Item arrived damaged but music magpie will not investigate so I can therefore claim for compensation from the courier service for damage during transit. Instead have decided to imply that I tried to commit fraud by deliberately sending them a damaged product when stating it was in good condition. Unfortunately didn't take photos prior to packaging as used Music Magpie a number of times without any problems albeit through Royal Maill.
Did point out to them that the taking of photos is not mentioned in their packaging instructions and they do guarantee insurance but to no avail!
Loyalty or integrity means nothing to them!
Will not be using them again!
But make sure u take photos as apparently your word as a long standing customer holds for nothing!'
Now returned computer and it looks like it was dropped at some point! But apparently because the package it came in was not damaged then this can not have happened!

Ordered a mobile phone but it had wrong delivery address so I cancelled and got email confirmation it was cancelled then I bought again with my correct address they have kept both payments and you can not contact these people will never use again

Just a warning to anyone thinking of using the Music Magpie SmartDrop Kiosk to sell their phone.

Just upgraded my wife's iPhone so she ended up with an iPhone 12 to sell, now don't get me wrong, a few SMALL marks on the outer case (at the bottom where it's unprotected) but a screen protector has kept the screen in perfect condition. CEX bought this as a B grade for £135, but I thought that I'd get a little more elsewhere so tried their kiosk, selling as Good for £152, good being defined as a "signs of wear on body".

First stinger. They take £30 OFF for using the SmartDrop Kiosk!

Second stinger, they offered me £54! Claiming the phone was POOR (defined as "heavy signs of wear").

So I stuck two fingers up at the machine and took it to CEX and got £135 cash.

When you visit their website they look very professional and you trust them. BUT DON'T TRUST THEM AND DON'T SELL AND SEND ANYTHING OF YOURS! Royal Mail delivers with a signature but these people claim they never received the item and said it is just lost. My Ipad is gone for nothing... You just send your product into the void, and they sell the free second-hand products to other people. It is obvious that they tried to fit this fake system that they prepared in the document as Terms and Conditions. Never send anything to them.

If anyone has had a similar experience, just make a complaint on gov.uk under "Complain about a limited company"

I purchased a phone from MusicMagpie more than 12 months ago, and it has now been reported as stolen and blacklisted by all carriers. I contacted their support to have this resolved, and they take no responsibility, please see the ending to our chat conversation below:

Sent an iPad Pro to these people in perfect condition which I used everyday watching films, sports with no problems at all. Got a message today saying they're revising the offer to £35 from £380 as the LCD didn't pass! They're having a laugh as far as I'm concerned and trying to rip me off. Mine was personalized so let's see if I get my original back! Never trust these people, it feels like I'm being mugged!

Disgusting excuse of a company stole 20 pounds worth of stuff that they didn't send back after offering 60 less than they initially did. Then said there's nothing they can do about it… customer service is disgraceful also

Promised payment, now there's ‘a delay'. Item received by them 05/01/20 according to Royal Mail tracking. Music Magpie then ‘lost it'. Payment promised one week ago and since then there have been various excuses and no payment made. Last promised payment date was Thursday 28/01/20, no payment received and when chased was advised yesterday (29/01) there was ‘a delay'.

This is not how a reputable company behaves. Think carefully before you use them. I certainly will never use them again and won't recommend them to anyone.

Customer Service is almost non-existent, you will vibe constantly chasing them for information, so save yourself the grief.

I have to keep fighting to get what I owed, you don't have to by avoiding MusicMagpie at all costs.

Up to now I've been impressed with MM, but having just bought an 128gb iphone 11 in 'pristine condition' I would urge caution on their refurbished products. The outer case and screen is indeed spotless, fine, but - the battery health is down to 80%, which is a critical level, after which a new battery should be considered as it can start to affect performance of the phone. It may stay at that level for another 6 months, but conversely it may drop next week, which at about £75 for a new battery is not what I expected from MM. Sorry MM, I'd just really like to see you guys stay on top of your game and not settle for a "That'll do" mentality. Even your offer of a new battery under the 12 month warranty is of little value because of my duties, as I can't afford to be without a phone

I ordered an iPhone 12 Pro Max from Music Magpie and the phone went missing in transit. It was very clear from the Royal Mail tracker where this phone had gone missing but Music Magpie still insisted on carrying out a 14 day investigation. This phone was a Christmas present which had to leave my house on the15th December but the company would not send out another phone until the investigation was complete. Eventually they offered me a refund saying they did not have any of these phones left in stock. However on checking their website they did have the phones in stock but at an increased price. So basically they were refusing to honour my transaction. Beware this company use Royal Mail for their deliveries. I will not be using this company again.

I sold my old iPhone 11 pro to musicmagpie and got a quote for £360 for it - which they paid. However, the last 2 digits of my account number were in their system the wrong way round so the money got sent to someone else's account.
After spending ages on their online portal trying to speak to someone (and getting cut off twice by their agents), initially they wouldn't do anything because they had sent the money and therefore they "weren't liable".
After a lot of fight by me and posting a 1 star review on Trustpilot, Rebecca S from customer complaints contacted me - I must say, she was fantastic. She communicated with me excellently and passed the details over to the appropriate accounts team to retrieve the payment and repay the correct account. After a few days, she had resolved my problem and the money arrived in my account - thanks so much Rebecca.

Just a shame it was such a battle to get someone to care in the first place, hence 4 stars and not 5.

Over the last 10 years I have bought over 60 cds from this company, including its previous incarnations as e-stocks (eBay) and Zoverstocks (Amazon). I am a big music collector and so in a good position to judge their service compared with other companies. In my opinion I think they are being protected by eBay because of the volume of custom they bring. I cannot judge them as a purchaser of items.

The first thing to note is that there is no meaningful quality control: 'very good' discs are often scratched or dirty. At least a tenth are virtually unplayable. I have simply received refunds in those occasions because there is clearly no profit in returning a faulty disc. Often the sale figure is low and I suspect their business operation is just a numbers game with the acceptance of some refunds.

However, I recently bought a Handel 3-disc opera for a far more substantial amount of money. 2 of the discs were missing plus the booklet. I received a free post address to return it, which I did the same day. After two weeks no refund, and eBay has closed the case because I took too long to return it.

I am seriously considering abandoning eBay, but I have certainly bought my last disc from Music Magpie. It has been fascinating to read these reviews. From my long-time experience, their quality control was never good. But as they have become more successful the operation seems to be more of a scam

Music magpie I find them so irritating at times when ordering music from them I've experienced serval problems with them and I can't help but feel they are not listening you have a order number and a title for a album cd that you have ordered from them and it's still wrong you return the cd but wait about a week for your money back so you attempt to order the same album cd that you wanted in the first place and get a different order number and sit there hoping they get it right this time to make sure I have ordered the right album cd I go on to their chat line only to be informed about the first album cd and not about the second one I just don't get it but I will just have to wait until it sinks in and it all works out but not got much confidence in it happening and probably have to go through more conversations before it's sorted out