My son sent one in in perfect condition came back damaged
I do not recommend music magpie
Decided to sell my phone due to getting an Upgrade. Went onto Music Magpie and entered details of phone in, and that it was good condition. Offer popped up £77.10. Accepted it and was sent a barcode to get scanned at post office. Packaged it up, two lots of bubble wrap (round the phone, put it in original box and wrapped the box in more bubble wrap, then in brown paper). Took it to post office, got barcode scanned, label was printed, sent it off. A few days later I got an email stating it wasn't in the condition I said it was in and their revised offer was now £49,68. I subsequently emailed and asked that they send me a photo of my damaged phone as I had taken a picture of it before it left my hands. They sent me three pictures of a damaged phone, with an IMEI sticker next to it. I contacted my phone provider who sent me the IMEI Number from my phone as they keep records. This matched the sticker next to the phone they were saying was mine. I emailed again and told them that I knew it definitely wasn't my phone and that they had in effect stolen my phone and replaced it with another one and were trying to con me. I told them I had filed a report at the Police Station and that this matter will now be dealt with by them on my behalf. I asked for the Phone to be returned to me as soon as possible so I could take it to the Police upon receipt. I got the phone this morning (4 Sept 2019) and felt sick as I opened the parcel, wondering what I was going to find. In the box was MY Phone - no damage, nothing. Why would they do that? I'll tell you why, because they think if they show you some damage you will accept their lower offer. Well I'm happy to say I saw through their scam and I now have my Phone and all the evidence I need to kick their sorry asses.
Under no circumstances sell your Mobile Phones to these Con Artists.
I've attached a pic of the Phone they said was mine and my actual Phone which they returned - funny that!
Tip for consumers: Be wary if selling Mobile Phones to these people, they try to say the Phone you sent was damaged when it actually isn’t, they even send you photos of a damaged item. They offer you less than the original offer, decline and get your Phone back, mine is the second photo - no damage anywhere on it but wanted to give me nearly £30 less than their original offer
That's my TrustPilot review, their response and my further response.
To sum up - they sent me a phone which completely ceased to function. I sent it back and I want a refund. Because the phone didn't die within 30 days they have fixed and returned to me (despite me contacting them to tell them not to) the original phone. I have zero confidence that a company who say they send out phones which "function perfectly" and which have apparently made it through being "quality assessed" and so I don't want their replacement, I want a phone which I have confidence in and trust to work, which is not one from this company. They have accepted the fault is their's but have still left me out of pocket and penalised. The 30 days in immaterial, in that the product sent was not fit for purpose.
Save yourself time and effort and go elsewhere. I eventually managed to get a reply to them AFTER I posted a review on TrustPilot which says that they think more about their external reputation than they do about my actual customer experience.
Or tie two tin cans together with string, because that will work better than my phone did.
Now I am waiting to get my iPhone back and I hope that they wil send it as it is !!!
NEVER TRUST THIS PEPOLE
The item never arrived and whilst I got my money back, I was really annoyed as it was an excellent price.
The new Music Magpie doesn't seem to have as much stock for some strange reason.
I'm very dubious about using them in the future
Maybe this is a teenager running it all from his bedroom?
Tip for consumers: Don't.
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