musicMagpie.co.uk reviews

DO NOT SELL MOBILES TO MUSIC MAGPIE
Decided to sell my phone due to getting an Upgrade. Went onto Music Magpie and entered details of phone in, and that it was good condition. Offer popped up £77.10. Accepted it and was sent a barcode to get scanned at post office. Packaged it up, two lots of bubble wrap (round the phone, put it in original box and wrapped the box in more bubble wrap, then in brown paper). Took it to post office, got barcode scanned, label was printed, sent it off. A few days later I got an email stating it wasn't in the condition I said it was in and their revised offer was now £49,68. I subsequently emailed and asked that they send me a photo of my damaged phone as I had taken a picture of it before it left my hands. They sent me three pictures of a damaged phone, with an IMEI sticker next to it. I contacted my phone provider who sent me the IMEI Number from my phone as they keep records. This matched the sticker next to the phone they were saying was mine. I emailed again and told them that I knew it definitely wasn't my phone and that they had in effect stolen my phone and replaced it with another one and were trying to con me. I told them I had filed a report at the Police Station and that this matter will now be dealt with by them on my behalf. I asked for the Phone to be returned to me as soon as possible so I could take it to the Police upon receipt. I got the phone this morning (4 Sept 2019) and felt sick as I opened the parcel, wondering what I was going to find. In the box was MY Phone - no damage, nothing. Why would they do that? I'll tell you why, because they think if they show you some damage you will accept their lower offer. Well I'm happy to say I saw through their scam and I now have my Phone and all the evidence I need to kick their sorry asses.

Under no circumstances sell your Mobile Phones to these Con Artists.

I've attached a pic of the Phone they said was mine and my actual Phone which they returned - funny that!

https://uk.trustpilot.com/users/5ce6a966ec87ee91322e4503

That's my TrustPilot review, their response and my further response.

To sum up - they sent me a phone which completely ceased to function. I sent it back and I want a refund. Because the phone didn't die within 30 days they have fixed and returned to me (despite me contacting them to tell them not to) the original phone. I have zero confidence that a company who say they send out phones which "function perfectly" and which have apparently made it through being "quality assessed" and so I don't want their replacement, I want a phone which I have confidence in and trust to work, which is not one from this company. They have accepted the fault is their's but have still left me out of pocket and penalised. The 30 days in immaterial, in that the product sent was not fit for purpose.
Save yourself time and effort and go elsewhere. I eventually managed to get a reply to them AFTER I posted a review on TrustPilot which says that they think more about their external reputation than they do about my actual customer experience.
Or tie two tin cans together with string, because that will work better than my phone did.

Recently sent a LGK8 to music magpie and was offered £17.00. The phone was working well and I used it a few days before I sent it. A few days later, music magpie emailed to tell me that the SIM port was faulty, and reduced my offer to £1.70. I rang to in to query this, since the phone was working before, and they said my only option was to accept or decline the offer. Declined, and guess what? I have just received my phone back in full working order, as I sent it. I put my Tesco Mobile SIM back in, sent a text and made a phone call. I called customer services again and they still refused to reconsider the offer or apologise for their error. Neither staff members even deviated from their script to listen to my problem, nor were they able to suggest any solutions. Do not send your phone here. They will hook you in with a good price and then knock it down.

I Sent my iPhone 6 Plus when they offered to pay me £260 .. Today I got email from them saying that the iPhone faulty and want to buy it for £40 . My iPhone in v good condition and working perfectly I sent it with the orginal box and charger .. I called costumer service and I told him that my daughter took a video when We were boxing the phone and sent it and I can sent to him, he said yes ur iPhone is working and not faulty but there's a few secrache on the secreen and on the back of the phone !

Now I am waiting to get my iPhone back and I hope that they wil send it as it is !!!

NEVER TRUST THIS PEPOLE

Companies like this should not be allowed to trade.I am appalled that people are able to be so dishonest and get away with it nowadays. I sent a phone to them as they offered us £50. They then sent an email saying the camera didn't work so they are now offering £5. Knowing the camera was fine when I sent it I asked them to double check it. They then sent an email saying the lens on the camera was scratched. Again knowing the phone was good when I sent it I declined the revised offer and requested they return the phone. I received the phone back the lens had been scratched the hell out of along clearly on purpose along with a lovely scratch on the screen which wasn't on it before as I only removed the protection cover before sending the phone to them. And not only that they returned the phone minus the charger. Please advise trading standards if you have experienced something similar. And if you are tempted to ever use them take photos of everything before sending anything to them as well as photos of your packaging etc.

I ordered a game and after various attempts to contact them by phone "Sorry the mailbox is full" and emails doing the same, I messaged on Twitter and they eventually responded.

The item never arrived and whilst I got my money back, I was really annoyed as it was an excellent price.

The new Music Magpie doesn't seem to have as much stock for some strange reason.

I'm very dubious about using them in the future

Incredibly slow, and no come back when they decide to "reject" items for arbitrary reasons (and won't provide evidence). The whole process for sending 75 CDs took 5 weeks from them collecting the CDs to finally having the money in my account (less the amount they deducted from the final amount for rejected items). The only other thing with rejected items is that you can't have them back either.

Maybe this is a teenager running it all from his bedroom?