Andrew O.

Don't know the reason, change in procedures or change of postman, but the last few years I usually receive my main opened or at least tampered with. Magazines delivered in open envelopes obviously already read, worryingly bank statements and hospital letters similarly opened and read. Have reported the problem a few times, most recently today, but I expect nothing will change as previous complaints - have cancelled one of the magazines (which, the other is a music magazine), have reluctantly moved to digital bank statements. Given two of my xmas cards had obviously been tampered with (looking for cheques?), and letters from hospitals, it looks like it will continue to happen regardless of complaints. Happens with 50% of my general post, and most of the magazines (five of the last seven issues). In the old days they had proper complaints procedures, not now. It's not like you have a choice with letters, its royal mail or nothing, but the service has become poor since privatisation. Can not recommend, used to be so reliable, so sad.

When you order from a retailer it is reasonable they do what they say and what you have paid for. Ordered printer and paid extra for designated day delivery. Came to the day and no printer, after sitting in all day eventually told mid afternoon delivery changed to following day! Are Currys going to reimburse cost of that! No chance. Eventually got through to 'customer service' though had to jump through hoops (tip - ignore the automated prompts for delivery because you get cut off rather than being put through to anyone), she said I would be refunded extra delivery charge (still waiting for email to confirm), she could not give specific day delivery would be made and it was up to courier as they had item - wake up Currys the sale of goods act means my contract is with you NOT the courier. Third order out of four that I've had problems, not first with delivery, had fridge freezer with part missing and they simply referred me to manufacturer to chase up, again wake up Currys the contract is with you not the manufacturer. My advice is find an alternative supplier to Currys, Currys simply don't care.

Update 29 Nov 2022
Item finally delivered around 2pm, top tape part split, had package been dropped? After telephoning complaint yesterday I was offered refund of the 'extra' paid for delivery charge, problem is Currys didn't have the decency to refund the full amount in money - 36% given as a'voucher' for Currys despite me stating I would never shop with Curry again, Currys really are a despicable retailer, total cowboys. Refund the full amount Currys!

Paid extra for delivery on specific day. Things looked hopeful with notification on day before. Stated I would receive 1 hour slot by 11am on day. 11am passed, no 1 hour slot. Eventually received communication 2.45 pm delivery not happening due to 'unexpected issue'? I'd like to know what. Said delivery would take place following day - so I have to take a day off work, will they refund me for that? DPD used to give phone number and email to query, I note they no longer do, that says a lot, DPD must have been inundated with complaints. Would give zero star if it was an option. Well done DPD, you are now at the bottom of the pile, I will avoid ordering where I know you are the courier. Wish retailers would source 'proper and reliable' couriers.

Have been using the online store for several years now for my main grocery shop, always delivered on time by friendly delivery driver - they even carry the items to my kitchen for easy unpacking (unlike the other two supermarkets I used previously). Can not fault.

Ordered several items, polo shirt, drinks bottle, and electrical equipment. Free delivery, and five days promised. Given the mix I though I might have issues, but delivered well packed in a large sturdy box, on time, I was kept informed right through the process. One of my main on line stores now. If I ever have to return items, this dome with argument or fuss by TK Maxx staff. Can't fault.

Hmm, if you like late deliveries, having to stay in two days because if you order more than one item they will deliver in separate parcels, on different days, if you like receiving smashed goods, if you like being refused a replacement because Matalan don't deliver replacement items due to 'system restriction', (ie unless you are willing to pay another delivery charge), if you like waiting five days for a replay from their Customer (dis)Service staff, if you like being unable to give a negative review about Matalan or their service on the Matalan website(they will reply with 'Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing', though you can give positive though). If you like a retailer like that then Matalan is the store for you! If you want a store to fulfill an order, and treat you reasonably, then stay away. After twenty plus years I've finally given up on them, seems they have now given up on themselves too.