musicMagpie

I ordered an iPhone 13 Pro package, and it has arrived, but unfortunately, there was no phone inside it. It seems like the phone has been stolen, and MusicMagpie is taking no responsibility for it. I had to take the issue to PayPal to find a resolution. In my opinion, it is best to stay clear of MusicMagpie as they are a clearly fraudulent company.

I don't even want to give 1 star
I send my iPad Air special delivery on 6 of January was delivered 9th
Still not have pay for it and they try tell me have to investigate even after I send prove they received it last email I received from customer service was on Tuesday and still nothing
Definitely not first person happened to so must be something wrong there try rubbing people
Below this review they will lie that they will contact me to sort this out as have already done this whit my husband

Sent my IPhone 12 to be sold with them, as they offered more than the shops in my town, graded 'good' as the only issue was 4 small scratches on the front and a battery health of 79%. First of all, your tracked delivery is only tracked to their local depot, NOT their address which is not clear.

I had an offer for £69 due to heavy cosmetic wear, which I was baffled at, and so I requested the phone to be returned to me. I received the phone and noticed quite a lot of scratches on my screen that wasn't there prior. I took this to the phone shops again and each one has now said my phone is worth about £85 when they originally all quoted me £150-£170. Thankfully a couple of the guys remembered me and I explained the situation and they had said that this has happened to a few other people, they come in for a quote, music magpie beat them toon a quote and they then grade it Lower when they get the phone. When it's returned it's damaged. Thankfully my phone turns on but the scratches are so visible and have now left my phone pretty much worthless. I have asked for compensation otherwise I will be taking this further. Do NOT use them.

Now they use EVRI ( Hermes), the deliveries are hit and miss at best, poorly packaged and sometimes delivered to the wrong address.
The utilise Zendesk, so any complaints get default replies that often blame the customer, not them.
Avoid at all costs.

Up to now I've been impressed with MM, but having just bought an 128gb iphone 11 in 'pristine condition' I would urge caution on their refurbished products. The outer case and screen is indeed spotless, fine, but - the battery health is down to 80%, which is a critical level, after which a new battery should be considered as it can start to affect performance of the phone. It may stay at that level for another 6 months, but conversely it may drop next week, which at about £75 for a new battery is not what I expected from MM. Sorry MM, I'd just really like to see you guys stay on top of your game and not settle for a "That'll do" mentality. Even your offer of a new battery under the 12 month warranty is of little value because of my duties, as I can't afford to be without a phone

I lost my bank card over Christmas and I have sent 36 messages on different platforms to change to my new card number and received no replies the so called live chat cuts off after 2 stupid questions that nothing to do with my question today they sent me a default notice they are a nightmare company that should not be trading this my 3 complaint

Sent them a iPhone 14 (worth £330) claimed that they have 'lost' the phone and then knocked me down to £150, even though Royal Mail have delivered the phone. I provided Music Magpie with proof of purchase and proof of postage. I was willing to cut my losses with Music Magpie to save a battle however I received an email from Music Magpie stating that I had committed fraudulent activity and they will not pay out. If anyone has committed FRAUD it is MUSIC MAGPIE. AWFUL COMPANY, AVOID AT ALL COSTS. Reported to trading standards! By the looks of things, I am not the only person they have done this to!

Will never use this company again sent my phone to them they received it and took 9 days and 3 emails to pay me.

I rented a number of items which I was lead to believe would be mine once contract is up however this was not the case. Thay rolled the agreement over because I did not send the item back an iPhone 11 that I have paid £394 for I tried to get a response of a settlement dispite the phone been broke. Music mag did not reply but have sent a 1 month payment figure to lantern debt company who kindly added a £40 charge how is this legal when I'm still paying the monthly bill however thay want the phone back which I also pay insurance on and I have informed them it is broke stay away people.

I recently traded in an iPhone XR and was quoted £145, when I shipped it there was already minor wear and tear from use and the charging port wasn't working as well anymore. When they received my phone they sent a new quote of £45 stating my screen is cracked, smashed and lifting up completely. I sent them an email requesting photos and said the faults were either caused by shipping or that they were exaggerated/made up to make my phone seem worse. They replied 5 days later saying they wouldn't damage my phone and that they'll send me pictures but I still hadn't received them with only one day left to accept or decline the offer. I asked for my iPhone to be sent back and when it was I was appalled at the condition that it was now in, the back of my phone had fully peeled and was hanging on by one corner, they had left an arrow sticker on my front screen saying "faulty" which was pointing to a small crack, there were additional small scratches all over the screen, and a dried sticky substance on the screen which looked like food. I was going to trade the phone into Apple but now they have ruined that option and I will have to get it repaired first before I can do anything. I am extremely annoyed and will not use this website again.

Decided to "sell" all my CDs and DVD's as I don't watch or listen to them any more.
Decided to use MM as a job lot and started scanning away.
Pretty shocked at how low their offers were but with so many items being scanned the amounts were adding up.
As I scanned and accepted I checked the items were clean and all in order.
I packed them up and posted and waited.
Within a short time I got a notification that the money was in my bank.
Wow, I was impressed……until I checked.
OMG, it was so much less than they had offered.
The comments were that discs were missing. This is not true! It is a possibility that I missed a disc out of a double disc CD but that was only one.
They said that some discs were non original……what? They were all originals.
Ok if you don't want them and aren't paying me, I will have them back please?
Oh no! They have been "recycled" really?
BAD!

I bought a refurb phone but it stopped working soon after. I returned it and they sent a replacement that wasn't the same quality and missing its charger. The customer service is email only, they just send templates in replies and conversations go round in circles. Not using them again!

Music magpie I find them so irritating at times when ordering music from them I've experienced serval problems with them and I can't help but feel they are not listening you have a order number and a title for a album cd that you have ordered from them and it's still wrong you return the cd but wait about a week for your money back so you attempt to order the same album cd that you wanted in the first place and get a different order number and sit there hoping they get it right this time to make sure I have ordered the right album cd I go on to their chat line only to be informed about the first album cd and not about the second one I just don't get it but I will just have to wait until it sinks in and it all works out but not got much confidence in it happening and probably have to go through more conversations before it's sorted out

We purchased a series 5 Apple Watch back in May 2023 for my autistic sons birthday. A few months passed and the watch was fine. My son stopped using it and the watch wasn't being used and was left in his desk for a month or two.

I decided to now use the watch for myself as my son didn't want to use it for himself. I turned the watch on and erased all data back to the standard factory settings. This is where it all goes horribly wrong!

I was unable to setup/activate the Watch, as it had been locked by the previous owner. It was asking us to login with a I.D we didn't recognise (it shows you part of the ID email address and in this instance it was B*****@icloud.com).

Obviously I got straight onto Music Magpie whom after a few emails (which took forever!) agreed that it was their fault and were apologetic. They said to send the watch back to them for a full refund (unable to use the watch as it was essentially now locked to the previous owner). I sent the watch back.

I've just awoken to an email from Music Magpie this morning stating that they have looked at the watch and have noticed that the IMEI number isn't the same as the one that they originally sent out to us and will be sending the watch back to us……

I am genuinely shocked, as this watch IS the SAME watch that they had originally sent to us back in May 2023. THEY have obviously made a mistake OR they are just using this as an excuse to not pay out, as they will be £175 out of pocket.

So it's ok for us to be £175 out of pocket is it?

I have asked for proof from the dispatch note that was dated from when they originally sent the watch to us. In the meantime I'm contacting Trading Standards and also legal action as this is so wrong on so many levels.

Stay clear of Music Magpie. They are modern pirates with awful values and morals.

DO NOT BUY A PRODUCT FROM MUSIC MAGPIE, THEY ARE THIEVES.
I ordered & paid for a mobile phone over 2 weeks ago and have still not received the phone.
Everytime I ring music magpie I am told the the matter will be escalated and I will hear back within 48hrs, I never hear back from them.
R*******-04/03/2024

Sent an iPad Pro to these people in perfect condition which I used everyday watching films, sports with no problems at all. Got a message today saying they're revising the offer to £35 from £380 as the LCD didn't pass! They're having a laugh as far as I'm concerned and trying to rip me off. Mine was personalized so let's see if I get my original back! Never trust these people, it feels like I'm being mugged!

Sent in a brand new iPad Pro(2023) I got it back scratched and uncared for like it's their dads items, they con you in to believing it's a bad item they want to pay minimum for them. Avoid at all cost.

I sent an iPhone 11 Pro Max to them as they were offering a good price, there was not a mark on it but they then claimed there was heavy use marks all over it and was not as described and ended up taking about 80 percent off the offered price I refused their revised offer and had the phone sent back in my personal opinion they are not truly honest in their dealings

The last time I had this much trouble getting a refund from a company they went into administration shortly after. 5 weeks and counting just get fobbed off with cut and paste responses

They sold me a Moto G8 power. I spent ages setting it up on WiFi but when I put a sim in it, it turned out to be a brick. I had to wrap it and send it back but rather than replace or repair they just gave me my money back wasting hours of my time. Not even offered an alternative or discout for being messed about. Shockingly poor customer service

Extremely disappointed with the service and lack of communication

I recently had a very frustrating experience with Music Magpie when I traded in my phone. I followed all their instructions, packaging the phone securely and sending it off in perfect condition. However, what followed was a series of delays and poor communication that left me feeling extremely disappointed.

Firstly, I had to constantly reach out to them for updates as they failed to provide any information on the progress of my trade-in. It seemed like my concerns were ignored until I threatened legal action. Only then did I receive a response, and even that was far from satisfactory.

To make matters worse, when they finally acknowledged my claim, they alleged that the parcel had been tampered with. However, they provided no evidence to support this claim, leaving me questioning the legitimacy of their statement. I find it hard to believe that my perfectly packaged phone was suddenly tampered with in transit.

The compensation they offered was well below the value of my device, and it was paid without any explanation or email confirming the payment. It's ironic that it took the threat of legal action for them to respond promptly. This level of poor customer service and lack of transparency is unacceptable.

I have since discovered numerous similar accounts from other customers who have had the same experience. It's disheartening to see that this seems to be a recurring issue. I feel it's important to warn others about the potential risks of dealing with this company and its questionable practices.

I sincerely hope that Music Magpie takes these concerns seriously and addresses the issues faced by their customers.

I urge anyone considering trading with Music Magpie to think twice and explore alternative options that prioritize transparency and customer satisfaction.

Please note that this review reflects my personal experience and is intended to inform others.

MusicmagPie offered a lucrative price to get me to send my phone to them, phone was sent in full working order (I have image proof), a false assessment was done and new offer of £73.50 (original offer £260) was offered due to 'heavy cosmetic wear'. Phone was received back broken, unable to switch on. The following day the device was brought to Apple (have a report/proof of this) who said (in the eyes of the maker and supplier) the phone has NO cosmetic damage, Apple also ran tests and said hardware had been broken or removed from the phone. Reported to MusicmagPie who now completely ignore me. Reported to trading standards and Ombudsman and now starting legal proceedings. The money is irrelevant, what matters is me, as an individual, if I stole something or damaged someones property this would be a crime and I would be held accountable, and so companies like this need to be held to the same accountability.

Honestly, I've never come across such a rubbish company. I sent my device for them to "loose it" in the post and I've got a confirmation from their customer service that I would be illegible for a refund the same is stated on the Label. They sent me to use. Why don't they have a contact number? Honestly like I've been scammed. Dont get stuck like me