musicMagpie

Sent a phone in that was in complete working order without a scratch on it, one I had been using myself up until a brought a new one. Once Music magpie received the phone they dropped the offer price down from £60 to £18. I've declined the ‘offer' as I'd rather give the phone to a charity but am genuinely concerned if I'll even receive the same phone back.
Feels like a scam.

So I'm sorting out my dvd collection around 300+ I was Told music magpie was the place to go to sell your unwanted dvds out of the whole 300 they only accept 5 YES! 5. stay away from them they not to he trusted con artist

Up to now I've been impressed with MM, but having just bought an 128gb iphone 11 in 'pristine condition' I would urge caution on their refurbished products. The outer case and screen is indeed spotless, fine, but - the battery health is down to 80%, which is a critical level, after which a new battery should be considered as it can start to affect performance of the phone. It may stay at that level for another 6 months, but conversely it may drop next week, which at about £75 for a new battery is not what I expected from MM. Sorry MM, I'd just really like to see you guys stay on top of your game and not settle for a "That'll do" mentality. Even your offer of a new battery under the 12 month warranty is of little value because of my duties, as I can't afford to be without a phone

I recently traded in an iPhone XR and was quoted £145, when I shipped it there was already minor wear and tear from use and the charging port wasn't working as well anymore. When they received my phone they sent a new quote of £45 stating my screen is cracked, smashed and lifting up completely. I sent them an email requesting photos and said the faults were either caused by shipping or that they were exaggerated/made up to make my phone seem worse. They replied 5 days later saying they wouldn't damage my phone and that they'll send me pictures but I still hadn't received them with only one day left to accept or decline the offer. I asked for my iPhone to be sent back and when it was I was appalled at the condition that it was now in, the back of my phone had fully peeled and was hanging on by one corner, they had left an arrow sticker on my front screen saying "faulty" which was pointing to a small crack, there were additional small scratches all over the screen, and a dried sticky substance on the screen which looked like food. I was going to trade the phone into Apple but now they have ruined that option and I will have to get it repaired first before I can do anything. I am extremely annoyed and will not use this website again.

Music magpie I find them so irritating at times when ordering music from them I've experienced serval problems with them and I can't help but feel they are not listening you have a order number and a title for a album cd that you have ordered from them and it's still wrong you return the cd but wait about a week for your money back so you attempt to order the same album cd that you wanted in the first place and get a different order number and sit there hoping they get it right this time to make sure I have ordered the right album cd I go on to their chat line only to be informed about the first album cd and not about the second one I just don't get it but I will just have to wait until it sinks in and it all works out but not got much confidence in it happening and probably have to go through more conversations before it's sorted out

Will never use this company again sent my phone to them they received it and took 9 days and 3 emails to pay me.

I bought a 128GB iPhone 11 from musicMagpie in "pristine condition" priced £440.99 (with 10% off from £489.99 originally). This price is very close to the current Amazon/Apple price of the exact same phone at £539.00 BRAND NEW. The reason I didn't order it from Amazon/Apple was because you have to wait 1-2 months for delivery. I expected the phone from musicMagpie at that price to be hardly used and like new - not the case! Although the phone looked in good condition (though you could definitely see some signs of use), upon further inspection I realised it was two years old already (so one of the first released in September 2019) and the battery health was down to 85% so it must have seen some heavy use. By comparison, my teenage son's one-year-old iPhone 11 is still on 100% battery life with regular daily use! Very disappointing. A heavily used second hand phone should be no more than 50% of the price of a new device - and even then I think you're better off getting a new one, considering the resale value. Reading the reviews on TrustPilot (all glowing) makes me wonder whether they pay them to remove the negative reviews, or perhaps I was just unlucky. In any case, I sent the phone back and I'm now waiting to get my money back. I've already ordered a new one from Amazon - with interest free monthly payments - a much better deal. I mean it's a no brainer, really. MusicMagpie should be more transparent about the history of the devices they are selling and when they call something "pristine" it should relate to the usage as well not just the cosmetic appearance of the device and price them accordingly. Do your own market research so you don't get ripped off!

Now they use EVRI ( Hermes), the deliveries are hit and miss at best, poorly packaged and sometimes delivered to the wrong address.
The utilise Zendesk, so any complaints get default replies that often blame the customer, not them.
Avoid at all costs.

Bought a phone from music magpie after 2 faulty phones later the company, gave me my money back due to not caring, what customers think, and not bothering to provide a solution do not buy from them

Decided to "sell" all my CDs and DVD's as I don't watch or listen to them any more.
Decided to use MM as a job lot and started scanning away.
Pretty shocked at how low their offers were but with so many items being scanned the amounts were adding up.
As I scanned and accepted I checked the items were clean and all in order.
I packed them up and posted and waited.
Within a short time I got a notification that the money was in my bank.
Wow, I was impressed……until I checked.
OMG, it was so much less than they had offered.
The comments were that discs were missing. This is not true! It is a possibility that I missed a disc out of a double disc CD but that was only one.
They said that some discs were non original……what? They were all originals.
Ok if you don't want them and aren't paying me, I will have them back please?
Oh no! They have been "recycled" really?
BAD!

Sent my IPhone 12 to be sold with them, as they offered more than the shops in my town, graded 'good' as the only issue was 4 small scratches on the front and a battery health of 79%. First of all, your tracked delivery is only tracked to their local depot, NOT their address which is not clear.

I had an offer for £69 due to heavy cosmetic wear, which I was baffled at, and so I requested the phone to be returned to me. I received the phone and noticed quite a lot of scratches on my screen that wasn't there prior. I took this to the phone shops again and each one has now said my phone is worth about £85 when they originally all quoted me £150-£170. Thankfully a couple of the guys remembered me and I explained the situation and they had said that this has happened to a few other people, they come in for a quote, music magpie beat them toon a quote and they then grade it Lower when they get the phone. When it's returned it's damaged. Thankfully my phone turns on but the scratches are so visible and have now left my phone pretty much worthless. I have asked for compensation otherwise I will be taking this further. Do NOT use them.

Sent them a iPhone 14 (worth £330) claimed that they have 'lost' the phone and then knocked me down to £150, even though Royal Mail have delivered the phone. I provided Music Magpie with proof of purchase and proof of postage. I was willing to cut my losses with Music Magpie to save a battle however I received an email from Music Magpie stating that I had committed fraudulent activity and they will not pay out. If anyone has committed FRAUD it is MUSIC MAGPIE. AWFUL COMPANY, AVOID AT ALL COSTS. Reported to trading standards! By the looks of things, I am not the only person they have done this to!

It maybe a bit to early to be writing this but i think the circumstances justify it. Today I was supposed to receive my order from MusicMagpie a (Pristine) IPhone Xs Max which i paid Around £500 for ( A clear bargain) on their eBay store. The package was delivered on expected date. Everything was going well until i opened the box, inside the box instead of a phone there was a just load of folded paper. I'm not sure if this was a mistake or they are actually attempting to scam me but I have raised the issue with them and am currently awaiting a resolution. I've been an avid user of eBay for years and this has never before happened to me, this is just unnecessary hassle for me just before Christmas, what an absolute joke.

Never again buy anything from this company. I bought a iPhone 8 refurbished from them and after 2 months the phone don't work, when I make calls to people and cannot hear me and when I receive call the same problem, very slow and long time to response. I paid 179 pounds for this rubbish phone, they don't want to refund my money but fix the phone, or send me another probably as bad as this one. Avoid to buy from this company.

Sell ambiguous phones and sugarcoat them as ‘good' condition. Would think twice before parting with your hard earned cash!
Also a considerable jump in price for buying and selling, it's day light robbery.

Useless, lost my items even though royal mail tracking clearly says delivered. Keep getting fobbed off and saying they will look into it. I think I won't see the money for my xbox game. Don't use these people.

Watch out for fake prices. Ordered a phone which was advertised at £1149 but it kept crashing at checkout. When it finally went through, I discovered I was charged £1169 as 'black friday sale'. Customer Services says the price is updated to reflect various factors...I suppose they mean how much fake they can get away with to get your money...shame and indeed disgrace

I found a copy of the exorcist 3, collectors edition on music magpie. I was delighted! Been looking for ages for this version! However, neither of the two discs worked in either of my players. I returned the FAULTY goods as asked, paid for postage, but still no refund. I've sent dozens of messages now. All they say is "take it up with eBay". Will never use them again! All for the sake of a ten pound dvd. Absolutely rubbish service. 1 out 10 from me.

Sent two phones in near perfect condition. Both valued at £40. Received a revised offer of £4 for both saying they had LCD damage. The LCD's are perfect on both. I've declined the revised offer and I'm hoping they they are returned to me packaged with the same care as when I sent them. Made the mistake of reading review sites such as trustpilot where negative reviews have been removed. Having read similar reviews on here I'm going to try taking them to CEX. It's disgusting that a company this high profile can attempt these transparent tactics. I'm just grateful that I'm not selling out of desperation for quick cash. Will never waste my time with them again.